• Lead our Customer Success Managers, overseeing a diverse portfolio from high-touch Enterprise partnerships to high-volume Scaled segments • Report to the Director of Customer Success; bridge between personalized relationship management and digital-first automation • Professionalize our CS operations by building a unified "Account Health" framework • Lead a supportive, high-trust team; provide strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks • Define and iterate on the engagement models for Enterprise (high-touch) and Scaled (tech-touch) tiers • Develop a standardized Account Health Scoring system that identifies risk across the over 1,000 account base • Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks • Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk • Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren’t sure you meet every qualification, please apply! Above all, we are looking for the right person! The Associate Partner Success Manager works on the Partner Success team. They will partner with all teams across our Service department and are responsible for managing our small- to medium-sized implementations. Implementations include the set-up and support of a range of Curriculum Associates' products, including i-Ready & Ready. This also includes driving the annual license renewal and upsell process through high-quality service and attention to educator needs. Why join our team: The Partner Success team is perfect for someone who embraces the concept of “selling through service” and who has a strong understanding of the classroom environment. When you join our team, you become an expert on our products, daily classroom issues, and the latest industry trends, and apply your knowledge according to the educational landscape within your assigned territory. You can expect to partner with other members of the implementation service team to ensure our educators are supported throughout every step in the partnership process. The impact you'll have: - As one of the first people a new CA customer encounters, you’ll provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction; you’ll be an ambassador of CA - You’ll own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time - Through regular check-ins, you’ll address and resolve educator concerns and capture educator feedback on our products - You’ll uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom - You’ll notice and cultivate “champions” and “partners” in your assigned districts to strengthen program implementation - You’ll partner with various members of our implementation service teams on retention through identification and quick intervention for “at risk” accounts - You’ll help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization - You’ll support new and prospective implementations by retrieving information for proper set-up of accounts - You’ll identify opportunities for expansions within existing implementations and relay this information to our sales team Who you are: - You have a Bachelor’s degree (Education or Marketing/Business preferred) - You are an active listener with strong communication skills - You have the ability to maintain accuracy and attention to detail in a fast-paced environment - You possess strong organizational and time-management skills, along with the ability to multi-task - You love to collaborate with a wide range of people and disciplines - You have natural problem-solving and analytical capability - You are comfortable or proficient in the following applications: Word, Excel, PowerPoint, and Outlook - You are energized by the prospect of learning new technology and systems - You are comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation - Though not required, we find educators within the K-12 space to be successful in this position given their knowledge of the complexities of managing a classroom, understanding of the unique educational landscape, and ability to instill buy-in from their fellow educators Location: This position is remote and listed as serving New York City. Overall, we are seeking to hire a candidate who currently lives in the NYC territory or could support EST hours. Please note that you may be asked to support other territories if offered a position. Training: To assist new hires in learning about the Partner Success world at CA, we have created both cohorts and individualized training plans for new hires to collaborate and learn the role in a variety of ways. Salary: Competitive base salary and benefits package along with the opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance. Salary range for this role: $51,250 - $84,250 The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. Benefits: Benefit eligible employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees can enroll in our company’s 401k plan and receive an employer match. Employees have access to a flexible vacation and sick policy in addition to twelve paid holidays and a winter office closure between Christmas and New Year's, as well as a number of additional perks and benefits. Travel: Candidates should expect to travel up to 10% of the time for periodic school visits, attendance at educator events, and attendance at company national and regional meetings.

• As the point of contact for product and technical questions at onpreo, you ensure that our customers and users love our product and company. • You develop solutions to sustainably train customers in the effective use of our product. • You continuously increase customer value by initiating upsells and cross-sells for our SaaS solutions. • Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot). • You coordinate a seamless onboarding and provide comprehensive coaching for new customers. • You communicate and coordinate your customers' requests to our Product team, making a decisive contribution to the continuous improvement of our software. • Together with the team, you further develop the infrastructure for our Customer Success department (expanding the ticketing system, knowledge base, FAQs, etc.). • You qualify existing customers for upsell potential and present new products and features to them. • You act as a partner and technical advisor to our customers regarding the use of our software. • You communicate with customers by phone or via the ticketing system to resolve inquiries and technical issues quickly.

Summary Daily Harvest is looking for a Customer Care Manager who is deeply customer-obsessed and energized by finding ways to go the extra mile. You’ll lead the day-to-day operations and strategy of our Customer Experience team, managing and coaching representatives while building the systems, tools, and processes that deliver exceptional, personalized support at scale. This is a hands-on role for someone who blends empathy with operational excellence and uses data to continuously improve the member experience. Responsibilities • Lead, coach, and develop a team of Customer Care Representatives to deliver warm, thoughtful, and solution-oriented support • Champion a customer-first culture, empowering the team to go above and beyond to create memorable experiences • Own day-to-day support operations across all channels (email, chat, SMS), ensuring fast, high-quality, and human service • Define and monitor KPIs and SLAs (CSAT, time to response, resolution time, retention impact, quality scores) and drive accountability to results • Use customer insights and data to proactively identify friction, reduce contacts, and improve retention and loyalty • Manage staffing, scheduling, and workforce planning for the Customer Experience team, including training and peak demand coverage • Serve as the primary escalation point for complex and sensitive customer issues, including legal, food safety, and FSQA-related cases • Act as the main internal voice of the customer, partnering with Ecommerce, Technology, Ops, and Food teams to share trends, top issues, and insights that shape new features, launches, and improvements • Improve and scale onboarding, training, and SOPs to ensure consistent, highquality support • Optimize and maintain our help desk workflows (Kustomer), automation, and reporting • Partner cross-functionally to address root causes and create seamless end-toend experiences • Balance the needs of customers, agents, and the business to deliver service that is empathetic, efficient, and scalable Requirements • A customer-obsessed leader who believes service is a growth lever, not a cost center • 7+ years of customer service or customer experience operations experience • 3+ years directly managing customer support or call center teams • Experience leading Customer Care at a DTC/ecommerce brand is required • Fully proficient in Kustomer or a similar help desk platform (Zendesk, Gorgias, Salesforce Service Cloud, etc.), including workflow design and reporting • Shopify Plus experience strongly preferred • Strong operational thinker with a data-driven mindset who uses metrics to guide decisions • Proven track record of improving processes and increasing both efficiency and customer satisfaction • Experience managing escalations and working cross-functionally with Legal, Food Safety, Ops, and Product teams • Hands-on and willing to jump in when needed - no task is too small • Empathetic, calm under pressure, and skilled at coaching others through challenging situations About Us Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafés nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.   Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.  For more information, please visit  www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.  Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws. The salary range for this full-time position is $82,500.00 - $106,200.00, + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.