Salesforce Developer - Salesforce Federal Delivery Location: Remote (US-based, DC Metro Area preferred). Possible in-person expectations include visits with customers, Salesforce offices, and to Thunder offices in Tysons Corner, VA. Employment Type: This is a contingent role based upon a successful bid award. Role Summary: The Salesforce Developer will deliver scalable, high-quality solutions on the SFDC platform based on industry best practices and business needs. This role isn't just about maintenance; it’s about pioneering the next generation of AI-driven government service. You will design, develop, and deploy secure Salesforce Service Cloud and Agentforce solutions that redefine how agencies interact with constituents. This role collaborates with architects, BAs, and PMs to implement customized, scalable, and compliant Salesforce solutions that directly impact national mission needs. Responsibilities: - Develop and configure Apex classes, triggers, and Lightning Web Components to equip agents with custom "Actions" required to resolve inquiries. - Implement business logic, automation, and integration solutions for the Case and Knowledge objects in compliance with Federal standards. - Design and deploy Omni-Channel and routing logic to ensure mission-critical work is dynamically assigned to the right resources. - Support secure integrations with legacy Federal systems to ensure the Agentforce engine has a comprehensive basis of knowledge. - Collaborate with BAs and Solution Architects to translate complex mission requirements into high-impact technical designs. - Participate in code reviews and support testing/troubleshooting during UAT to ensure compliance with strict Federal security requirements. - Contribute to DevSecOps pipelines and secure CI/CD practices to ensure rapid, reliable deployment in Federal delivery environments. Qualifications: - 3-5+ years of Salesforce development experience specializing in Apex, LWC, and secure API integrations. - Proven ability to implement business logic and automation within Salesforce; experience with Agentforce or Generative AI grounding is a significant plus. - Familiarity with integrating Salesforce into Federal legacy systems. - Strong troubleshooting and debugging skills in complex, cleared environments. - Extensive knowledge of AMPscript, SQL, and building comprehensive customer journeys. - Experience with secure development practices, Git, and CI/CD pipelines in Federal delivery environments. - Practical expertise in Agile methodology, including managing scrum calls and prioritizing backlogs for complex programs. - US Citizenship required, with ability and willingness to obtain security clearance(s) - Bachelor's degree required. - Required: Salesforce Platform Developer I Certification - Preferred: Service Cloud Consultant, Salesforce Certified Platform Developer II, and/or Salesforce Certified AI Specialist Why Thunder? Because You Deserve More Than Just a Job. - A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in. - Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take. Perks In Store for You: - Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered. - Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark! - Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology. - People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.

• Build and maintain Salesforce functionality (flows, automation, objects, permissions) • Implement architectural designs without diverging from intent • Improve reliability, performance, and maintainability of GTM systems • Reduce tech debt and replace fragile workarounds with durable solutions • Partner with Data Strategy to ensure clean data generation • Support integrations and tooling across the revenue stack • Participate in incident response and platform debugging • Help migrate functionality into core platforms rather than adding new tools

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? 🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Principal Agentic Architect at Coupa: The Principal Agentic Architect is the primary visionary for Coupa’s most strategic AI-led engagements. You are responsible for setting the "North Star" for how a customer’s procurement and finance organization will evolve from human-led manual tasks to Agentic-led orchestration. You are a process architect who thinks in "intents" and "outcomes." You will partner with C-suite stakeholders to identify high-impact workflows where Agentic AI can be deployed, creating the strategic blueprint that the Agentic Architects and Enterprise Solution Managers will then build into reality. What You'll Do: - AI Opportunity Mapping: Lead workshops to deconstruct legacy procurement workflows and identify where Coupa Agents (native or custom) can drive the highest ROI. - Agentic Deployment Strategy: Help clients determine the "where" and "how" of agent deployment, deciding which processes should be fully autonomous vs. human-in-the-loop. - Target Operating Model Design: Define the future-state metrics (KPIs) that the AI transformation must achieve, ensuring they align with board-level goals. - Maturity Audit: Evaluate the customer’s AI Readiness across three lenses: Culture (willingness to trust agents), Data (is the intelligence layer fueled correctly?), and Process (is the workflow "agent-ready"?). - Blocker Mitigation: Identify internal policy or workforce hurdles early and partner with leadership to dismantle them. - Organizational Change (OCM): Advise on workforce shifts, including the creation of AI Centers of Excellence (COE) and the retraining of staff to manage an "AI Workforce." - Policy Transformation: Guide customers on updating internal governance to allow for autonomous agent actions (e.g., automated contract redlining or tail-spend negotiation). - Architect Collaboration: Act as the "Tone Setter" for the technical team. You define the Vision; the Agentic Architect defines the Build. - Roadmap Integration: Bridge the gap between the customer’s long-term transformation goals and the Coupa Product Roadmap to ensure the client is always ahead of the curve What You Will Bring to Coupa: - Agentic AI Expertise: Deep understanding of the GenAI and Agentic AI landscape (LLMs, RAG, autonomous agents). You must understand what agents can and cannot do today. - Procurement/Finance Domain: Professional fluency in Source-to-Pay (S2P) processes. You need to understand the "Legacy" pain points to architect the "Agentic" solution. - Executive Presence: Possess the dual-fluency to secure C-Suite buy-in on AI vision while simultaneously collaborating with functional leads to map that vision to day-to-day S2P workflows. - Proven Digital Transformation Leadership: 10+ years of experience leading large-scale, cross-functional digital transformation initiatives at the Enterprise level. - Coupa Experience: Previous experience with the Coupa platform is a plus, but we value Agent-First Thinking above platform familiarity. - Consulting Pedigree: Experience in Tier-1 management consulting or leading massive digital transformation projects. Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

• Meeting with project managers to determine CRM needs. • Developing customised solutions within the Salesforce platform. • Designing, coding, and implementing Salesforce applications. • Creating timelines and development goals. • Testing the stability and functionality of the application. • Troubleshooting and fixing bugs. • Writing documents and maintaining “Wiki” architectural catalogue. • Maintaining the security and integrity of the application software.