• Own the front line of customer support across chat, email and video • Diagnose and troubleshoot complex technical issues • Identify patterns in customer issues and turn them into process improvements • Act as the connective tissue between Support, Sales, Product and Customer Success • Help shape how we scale support as we grow

• Connect founders and businesses with top-tier remote talent • Prioritize meaningful, reliable partnerships • Streamline operations and support business needs • Conduct compliance checks and manage contractor paperwork • Facilitate data management and project documentation

• Assist patients through multiple communication channels, providing a high level of service • Handle inbound and outbound communications via calls, emails, texts, and web chat • Schedule patient appointments accurately and efficiently • Provide clear pre- and post-appointment instructions • Support clinic operations by addressing patient inquiries and concerns • Maintain professionalism and empathy in all interactions • Manage multiple tasks and systems simultaneously

Role Description We are urgently hiring Seasonal Tax Customer Support Agents to support customers using a major US consumer tax software platform during peak tax season. This is a fully remote, work-from-home opportunity for candidates physically located within the United States only. This is a short-term seasonal project expected to last approximately 6 to 8 weeks. Candidates must be available to begin training immediately. Pay and Project Details - Pay rate: $13.00 per hour - Weekly pay issued every Friday for approved hours worked the previous week - Contracts will be issued and managed via Skuad (Payoneer WFM) - Short-term project lasting approximately 6 to 8 weeks - Training is required before beginning production work - Training is paid only after successful completion of training, completion of the first production milestones, and passing the required background screening What You Will Be Doing You will support customers using a leading US consumer tax software platform through inbound phone and chat support. Responsibilities include: - Helping customers navigate tax software and complete next steps - Assisting customers with locating prior-year returns, amendments, and account information - Answering product and "how-to" questions - Troubleshooting login, account, and basic technical issues - Using scripts, workflows, and knowledge base articles to resolve customer concerns - Escalating more complex tax or technical questions to the appropriate team - Maintaining accurate notes and case documentation - Handling sensitive financial and personal information securely - Delivering professional, empathetic customer support at all times Qualifications - Previous customer support experience - Experience using or supporting consumer tax software such as Intuit TurboTax, H&R Block, TaxAct, or similar - Comfortable navigating tax return steps - Helping customers find prior-year tax returns - Supporting customers through inbound phone and chat - Troubleshooting product and account issues - Explaining product features and next steps clearly - Working with sensitive customer information in a secure environment - Experience with tax software may be from either professional customer support experience or personal experience using tax software and helping others navigate it Requirements - Be physically located in the United States - Be legally authorized to work in the United States - Be at least 18 years old - Have a High School Diploma, GED, or equivalent - Have fluent or native-level English communication skills - Have previous remote work experience - Be available full-time for the next 6 to 8 weeks - Be available to start training immediately - Be comfortable working evenings, weekends, and flexible shifts if required - Be willing and able to pass a background screening Mandatory Technical Requirements - Windows 11 desktop or laptop (Apple or macOS devices are not permitted) - Intel Core i5 processor minimum, 7th Generation or newer strongly preferred - Minimum 8 GB RAM - Wired internet connection (Wi‑Fi-only setups are not permitted) - USB headset with microphone - Reliable power and internet suitable for uninterrupted work - Ability to use secure browser and VPN systems if required - Quiet, dedicated workspace free from interruptions Important Before You Apply - You cannot move forward in the hiring process unless you complete the mandatory pre-screen questionnaire. - Applications that do not include a completed questionnaire will not be reviewed. - Because we are hiring urgently, candidates who complete all required steps quickly will be prioritized. Hiring Process - Submit your application and resume - Complete the mandatory pre-screen questionnaire - Complete and pass the required background screening - Begin training immediately if selected Application Support If you experience technical issues during the application process or have role-related questions after reviewing the full job description, please contact: hrintuit@resolv.global. Please include "Seasonal Tax Support" in the subject line.