
Blue Rose Consulting Group, Inc.
Remote Jobs
Specializing in Human Capital and IT Solutions
2 Jobs
• Provide technical support for Hosting, Domain, and related services through tickets/chat/phone • Provide support for Entry Level Sales and Billing Requests • Report bugs to Developers • Partial infrastructure monitor • Issue reporting to the Infrastructure Team and Manager • Handling Cross sales / Up sales • Consult Customers for developing their services • Provide customer feedback in order to improve products, services, and customer satisfaction. • Among other duties, periodically shall act outside basic responsibilities in order to help the company’s main target as well as develop within it.
Customer Experience Technical Assistant
Blue Rose Consulting Group, Inc.Specializing in Human Capital and IT Solutions
• Provide technical support for Hosting and related services through tickets/chat/phone • Perform partial infrastructure monitoring • Mentor HelpDesk (1st level support) agents • Inform HelpDesk (1st level support) about widespread problems and keep them updated • Escalate Tickets to Infrastructure or other team.blue teams • Report bugs and issues to the PnT (Product & Technology) department or other team.blue teams for resolution. • Escalate and report infrastructure-related issues to the Infrastructure Team or other team.blue teams and relevant managers. • Handle cross-sell and up-sell opportunities • Coordinate with the CX Ops: KB & Training to develop internal and public knowledge base articles. • Provide customer feedback to the Managers in order to improve products, services, and customer satisfaction. • Advise Customers on developing their services • Helping Migration Department with migrations