Blue Rose Consulting Group, Inc.

• Provide technical support for Hosting, Domain, and related services through tickets/chat/phone • Provide support for Entry Level Sales and Billing Requests • Report bugs to Developers • Partial infrastructure monitor • Issue reporting to the Infrastructure Team and Manager • Handling Cross sales / Up sales • Consult Customers for developing their services • Provide customer feedback in order to improve products, services, and customer satisfaction. • Among other duties, periodically shall act outside basic responsibilities in order to help the company’s main target as well as develop within it.

• Provide technical support for Hosting and related services through tickets/chat/phone • Perform partial infrastructure monitoring • Mentor HelpDesk (1st level support) agents • Inform HelpDesk (1st level support) about widespread problems and keep them updated • Escalate Tickets to Infrastructure or other team.blue teams • Report bugs and issues to the PnT (Product & Technology) department or other team.blue teams for resolution. • Escalate and report infrastructure-related issues to the Infrastructure Team or other team.blue teams and relevant managers. • Handle cross-sell and up-sell opportunities • Coordinate with the CX Ops: KB & Training to develop internal and public knowledge base articles. • Provide customer feedback to the Managers in order to improve products, services, and customer satisfaction. • Advise Customers on developing their services • Helping Migration Department with migrations