Fyxer AI

• Own the front line of customer support across chat, email and video • Diagnose and troubleshoot complex technical issues • Identify patterns in customer issues and turn them into process improvements • Act as the connective tissue between Support, Sales, Product and Customer Success • Help shape how we scale support as we grow

• Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding • Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed • Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team • Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks • Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

• Writing and refining UX copy across the core product ( including onboarding, empty states, tooltips, settings, modals, and error states) using clear, minimal language that guides users without over-explaining • Establishing and maintaining consistent voice and terminology across the platform • Making deliberate language choices that guide users without overwhelming them • Improving existing copy to make flows clearer, calmer, and more intuitive (vs net-new marketing language)

• Onboard Sales & CS for Speed • Own onboarding for AEs and CSMs, aligned to clear ramp and milestone KPIs • Design a mix of live, async, and in‑tool learning to shorten time to productivity • Gather early feedback from new hires and surface gaps in process, tools, or messaging • Drive Continuous Learning & Coaching • Build ongoing enablement tied to our sales methodology, pipeline rigor, and account excellence • Partner with managers to create coaching guides, playbooks, and reinforcement tools • Turn real field feedback into practical assets that reduce friction and improve performance • Own GTM Change Management • Lead enablement for new tools, processes, and sales motions • Partner with Product Marketing to roll out clear, field‑ready messaging • Ensure launches are adopted, understood, and reflected in how teams actually sell