• Personal meetings and telephone contact with agents • Creates demand and enables agents/producers to maximize the flow of desirable business • Builds and maintains strong relationships with agents/producers • Enables agents/producers to maximize their revenue through the sale of Hartford products • Exercises discipline and focus on flow management • Creates plans to prioritize and leverage agency contact and activity • Builds actionable Agency Sales Plans • Maintaining sales administration responsibilities through timely reporting and expense management • Follows disciplined sales process and ensure consistent execution of Sales Excellence principles • Demonstrates a thorough understanding of an assigned territory

Job DetailsJob Location: TX Remote - NA, TX 77043SUMMARY The Manager, Strategic Accounts – 7 Brew Drive Thru Coffee serves as the executive relationship owner and strategic leader for a critical, high-growth partnership. This role drives long-term value by aligning enterprise capabilities to customer strategy and ensuring seamless execution across all operational touchpoints. Acting as both a strategic advisor and operational leader, the Manager translates business objectives into actionable plans, leads cross-functional collaboration, and delivers consistent, high-impact communication between NDA, its members, and 7 Brew, leveraging strong executive presence, commercial acumen, and hands-on leadership in a fast-paced environment. SUCCESS PROFILE You are a seasoned account leader who thrives at the intersection of strategy, execution, and executive partnership, with a proven track record of owning complex, high-impact accounts. You build trust with senior leaders, anticipate and mitigate risks before escalation, and translate business objectives into long-term growth strategies consistently creating value beyond relationship management. If you are currently operating at a Sr. National Account Manager, Strategic Account Lead, or enterprise-level individual contributor and are seeking deeper ownership, broader influence, and the opportunity to drive measurable impact on a critical partnership, this role is designed for you. KEY RESPONSIBILITIES Strategic Leadership & Account Ownership Serve as the senior-most point of contact and trusted advisor for 7 Brew Drive Thru Coffee, owning the overall health, growth, and strategic direction of the partnership Develop and lead multi-year account strategies aligned to 7 Brew Drive Thru Coffee’s expansion goals, operational model, and brand priorities Identify and unlock growth opportunities including product expansion, SKU optimization, and value-added services Lead strategic planning efforts, including annual business plans, MDA renewals, and long-term partnership alignment Executive Relationship Management Build and maintain strong, trust-based relationships with executive stakeholders across 7 Brew Drive Thru Coffee and NDA member organizations Anticipate customer needs, proactively address risks, and resolve complex business challenges with win-win outcomes Act as the escalation point for critical issues, ensuring timely resolution and minimal business disruption Operational Excellence & Execution Oversee day-to-day account management to ensure seamless execution across supply chain, communication, and service delivery Lead cross-functional coordination across NDA members, internal teams, and business units to ensure alignment and accountability Manage account transitions including new region onboarding and offboarding processes with minimal disruption Performance Management & Business Insights Develop and deliver executive-level business reviews, including performance against KPIs, financial outcomes, and strategic initiatives Establish and monitor success metrics across scope, budget, service levels, and member satisfaction Leverage data and insights to inform decision-making, identify risks, and drive continuous improvement Commercial Growth & Value Creation Drive revenue growth through consultative upselling and cross-selling aligned to 7 Brew Drive Thru Coffee’s evolving needs Ensure contract compliance while identifying opportunities to enhance value for both NDA members and 7 Brew Drive Thru Coffee Coach and influence members on best practices, contract adherence, and performance optimization Communication & Influence Own the communication strategy across all stakeholders, ensuring clarity, consistency, and alignment Translate complex operational and strategic concepts into clear, actionable messaging for diverse audiences Represent NDA in industry events, conferences, and customer engagements to strengthen brand presence and relationships QUALIFICATIONS & EXPERIENCE Bachelor's degree or equivalent combination of education and experience Minimum of 5 years of experience in strategic account management, national account management, or enterprise customer leadership roles National account management experience, especially with a foodservice background, is preferred Demonstrated ability to operate at both strategic and tactical levels in a high-growth, multi-stakeholder environment Experience owning high-impact customer relationships with multiple stakeholders and contractual complexity Demonstrated ability to use data, trends, and business insights to build complex, forward-looking growth strategies Strong commercial acumen with a track record of driving revenue growth and customer retention Exceptional communication, negotiation, and executive presentation skills Experience managing complex partnerships involving multiple stakeholders, contracts, and operational dependencies Proficiency with CRM and customer success platforms, with a data-driven approach to performance management Overnight Travel up to 25% Organizational Structure: Role will report to a Vice President of Sales and Customer DevelopmentQualifications

Overview This position is responsible for helping nursing homes adopt and implement the Citizen Insurance product. They will work closely with the Sales Manager to educate nursing homes about the product, ensure smooth rollouts, and facilitate the enrollment process. Responsibilities - Serve as Sales representative in the defined area. - Must have Health Insurance license within 45 days of employment. - Travel 85% of the time. - No direct reports. - Partner with the sales team to introduce and promote the Citizen Insurance product to nursing homes. - Help identify potential leads and opportunities for product adoption in target facilities. - Educate nursing home staff (e.g., administrators, care managers) on the features and benefits of the Citizen Insurance product. - Conduct informational presentations or training sessions to ensure the staff understands how the product works. - Plan and execute "enrollment days," where nursing home residents and staff are assisted in signing up for the Citizen Insurance product. - Oversee the logistical details of enrollment events, ensuring smooth operations, clear communication, and timely completion. - Build and maintain strong relationships with nursing home administrators and staff to ensure continued satisfaction and support for the product. - Provide ongoing support, address concerns, and ensure that nursing homes are properly utilizing the Citizen Insurance product. - Monitor progress and results of product rollouts, including enrollment numbers and feedback from nursing homes. - Provide regular updates and performance reports to internal stakeholders (e.g., sales managers, product teams). - Ensure that all enrollments comply with applicable regulatory requirements and that all necessary documentation is properly completed. - Maintain accurate records of all interactions with nursing homes and clients. - Be available to resolve any issues or questions from nursing homes regarding the Citizen Insurance product, enrollment process, or related systems. - Maintain professional relationships with existing customers within designated region. - Provide accurate and timely reporting. - Assist clients with completion of enrollment forms as needed. - Ensure client satisfaction is met and maintained. - Conduct business in a professional, ethical and honest manner at all times. - Understand and maintain awareness of customer needs, qualifications and requirements. - Route customers to the appropriate departments for further development and resolution. - Educate family members and guardians on the benefits available to those residing at the facilities we service. - Responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. - Maintains and improves quality results by following standards, recommending improved policies and procedures. - Maintain job knowledge by studying pertinent laws and differing state requirements, participating in routine educational requirements by law. - Maintains equipment and systems by troubleshooting, reporting and tracking problems. - Completes pre-calls to responsible parties for nursing home residents to inform them of the benefit programs. - Follow up to make sure prospects have received materials sent to them. - Maintains strong knowledge of company services provided to customer. - Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. - Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. - To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. - The Company reserves the right to modify any bonus/commission structure prospectively at any time for any reason. A bonus/commission is not considered earned until it is paid, and the employee remains with the Company at the time of payment. - If the Employee voluntarily terminates employment with the Company within 12 months of his/her start date, the Employee shall reimburse the Company in the amount of $6,000 for the cost of the insurance exam and study materials and for the salary received during the time Employee was studying for the exam. The employee specifically agrees that the Company is allowed to deduct such amount from any amount due to Employee after he/she has provided his/her resignation notice. - Reacts positively to change and performs other duties as assigned. Qualifications - Bachelors Degree or equivalent work experience in related field preferred; High school diploma or equivalent required. - 3 years of healthcare sales experience. - Strong phone presence and experience making multiple calls per day. - Excellent communication (verbal, written, and listening), presentation and computer skills. - Sensitive to deadlines and completed reporting in a timely manner. - Must be goal oriented and have a passion to help others. - Must be self-motivated and able to problem solve, multi-task. - High attention to detail and strong customer service skills. - Strong computer skills required. - Familiar with Salesforce or similar CRM. - Must have own transportation, good driving record and auto insurance. - Ability to work independently and with other team members. - Excellent interpersonal, oral, and written communication skills. - Must be detail oriented and self-motivated. - Excellent customer service skills. - Anticipate needs in a proactive manner to increase satisfaction. - Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments • Collaborate with sales teams during customer meetings, trainings, and onsite visits • Serve as an internal technical expert on assigned product lines, applications, and limitations • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization • Analyze process and laboratory data to identify improvement opportunities and make recommendations • Develop tools or models to enhance data analysis and technical decision‑making • Deliver customer training on product selection, application, and optimization • Provide post‑sale technical troubleshooting during product testing and implementation • Support account planning and identify business development opportunities from a technical and commercial perspective.