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IFF logo
IFF

Where science and creativity meet.

Technical Service Account Manager

Location

Iowa + 3 moreAll locations: Iowa | New York | Oklahoma | Pennsylvania

Posted

65 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Technical Service Account Manager

IFF

• Provide specialized technical and scientific support for enzyme and yeast applications in customer environments • Collaborate with sales teams during customer meetings, trainings, and onsite visits • Serve as an internal technical expert on assigned product lines, applications, and limitations • Conduct routine plant visits to perform process audits, lab analysis, and performance optimization • Analyze process and laboratory data to identify improvement opportunities and make recommendations • Develop tools or models to enhance data analysis and technical decision‑making • Deliver customer training on product selection, application, and optimization • Provide post‑sale technical troubleshooting during product testing and implementation • Support account planning and identify business development opportunities from a technical and commercial perspective.

Job Requirements

  • Bachelor’s or Master’s degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
  • 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
  • Strong analytical and problem‑solving skills with the ability to interpret technical data
  • Proficiency with Microsoft Office; experience with JMP or other statistical software preferred
  • Customer‑focused mindset with strong relationship‑building skills
  • Self‑motivated and results‑oriented, able to work independently
  • Strong organizational skills and ability to prioritize in a dynamic environment
  • Ability to collaborate effectively across Sales, Marketing, and R&D
  • Willingness to travel 50% or more.

Benefits

  • Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.

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