• Provide assistance, information and support to customers regarding the company’s products and services, with a particular focus on accounting and financial matters. • Respond to customer inquiries related to book closings, month-ends, year-ends, trial balances and end-of-day figures. • Handle inbound calls, emails and chats; ensure thorough follow-up of customer interactions in the CRM. • Analyze and validate clients’ accounting data; identify root causes and propose resolutions for reported issues. • Escalate unresolved requests to designated teams and follow up with customers. • Make periodic outbound calls to maintain client relationships and keep information up to date. • Provide training to clients on software features related to accounting processes. • Participate in the onboarding of new clients, including needs assessment, configuration, data handling and import, and training support. • Analyze and update client data using database scripts, file import/export (Excel/CSV), AI platforms or other tools as needed. • Perform any other related duties.

• Find innovative ways to respond to varying questions, issues, and concerns. • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns (Spanish & English). • Calmly attempt to resolve and de-escalate any issues. • Escalate interactions when necessary and appropriate. • Respond to requests for assistance and/or possible processing payments. • Track all call related information for auditing and reporting purposes. • Provide feedback on call issues. • Upsell if required.

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our specialized portfolio enterprise where we serve diverse businesses who support unique customers or markets, including animal nutrition and health, bioindustrial, road safety salt and Cargill joint ventures. Job Purpose and Impact We are seeking a motivated individual to join our team of dairy nutritionists in the Western Ohio/Eastern Indiana market. The ideal candidate will possess a blend of hands-on dairy management experience and technical proficiency. The Dairy Focus Support will participate in the day to day support to our new and existing dairy customers. We seek a results-oriented professional who, with guidance, will help assess customer needs and suggest appropriate products, services and solutions. Key Accountabilities - Contribute to on-farm cow management and forage evaluations by supporting body condition and lameness scoring, conducting walk-throughs, health observations, and providing input on TMR mixing and management practices. - Help identify herd-level opportunities through forage sampling, TMR shaker box, particle scoring, and manure screening, building trusted relationships with farmers to support performance improvements and long-term engagement. - With basic knowledge of dairy production, cow health, nutrition, and available tools, support and stimulate adoption of recommended practices using dairy-specific software such as Dairy Comp, TMR Tracker, CRM systems, and proprietary ration balancing programs. - Plan daily activities, including farm visits, travel across the assigned market, and qualitative and quantitative objectives related to herd evaluations, documentation, and follow-up actions. - Follow herd performance trends, forage quality, and field observations, communicating findings and competitive or market insights clearly and timely to senior staff and internal teams. - Handle basic on-farm observations, data entry, and documentation under direct supervision, while escalating more complex herd, nutrition, or health issues to appropriate technical staff. - Other duties as assigned. Qualifications Minimum Qualifications - Bachelor’s degree in a related field or equivalent experience - Valid driver’s license - Able to travel daily to customer farms, with over-night travel 3-5 days per month . - Able to travel a 90% of the time. Preferred Qualifications - Located in or willing to relocate to the Sidney, OH or Fort Wayne, IN market - Prior experience in dairy nutrition or farm management Position Information Relocation assistance will not be provided for this position. Location: Sidney, OH or Fort Wayne, IN Equal Opportunity Employer, including Disability/Vet

Stora Enso’s Wood Products North division provides versatile wood-based solutions for building and housing. The product range covers all areas of urban construction including massive wood elements and housing modules, wood components and pellets. The offer is a variety of sawn timber goods. The customers are mainly construction and joinery companies, merchandisers and retailers. Wood Products operates globally and has many production units in Europe. We are now looking for a full time, permanent Customer Service Coordinator in our UK Team. Are you a great communicator with a passion for delivering outstanding customer service? Organized, proactive, and ready to grow? Stora Enso has the perfect role for you! You will be part of the UK Team in Wood Products. Co-operating with the sales Teams, Mills, supply chain and Logistics, you will be taking care of our Order Fulfilment process, assuring high customer satisfaction. We expect a proactive customer service attitude together with the ability to provide high-quality sales document processing also under time pressure. After a training period, you will be responsible for providing first-class customer service. You will report to the UK Sales Operational Lead. Your daily tasks will include among others: - Customer Service Tasks - Contact with Customers, Sales and Sales Offices; support commercial approach to maximize sales in close contact with the Sales Team, including working in a Shared InBox and Personal InBox to ensure we offer an excellent level of customer service - Resolve problems and provide practical solutions to customers in a timely manner, including dealing with claims - Handling offers and orders, and creation of invoices and credit notes - Working closely with our Distribution Centre to ensure smooth order fulfillment - Haulage rate maintenance and price list maintenance - Creation, follow up of reports and statistics, including running the month-end reports in a timely manner and distributing accordingly - Monitor customer credit limits & overdue payments - Maintain customer related system data and work with Customer Relationship Management - Communication with Sales, Production, Logistics, Supply Chain and various other stakeholders in the division - Contribute to process improvement projects and automation initiatives - FSC/PEFC audit involvement and reporting Supply Chain Tasks As Backup - Coordinate and manage the monthly shipping to UK from various mills, including coordination of stock levels and ensuring cost efficient shipping - Proactive communication about shipping details and coordination of any customs topics - Contribute to ensuring load optimization - Supplying all relevant documents and certificates - Liaising with buyers and UK Customs Agents and hauliers for onward UK transport - Take part in twice yearly stock take at Hull Terminal Requirements: - You have professional commercial education and work experience in customer service, logistics or similar tasks - You have a proactive and positive attitude, are interested in working with customers, and are receptive to change and show flexibility to adjust to unforeseen events - You are able to effectively plan, execute, monitor and control order-related activities - You are fluent in English - You are a team player who shows inclusive behavior and are self-motivated with the ability to manage multiple tasks independently - Have a keen eye with attention to detail for accuracy - You are conscientious and you have a high focus on data quality and strong time management skills - You have good MS Office knowledge and are familiar with common MS Office programs - Insight about customer’s industry and Stora Enso’s products are considered an advantage We offer you a meaningful job as part of an engaging international team. You will have the opportunity to develop in your role and feel proud of the work you do. Working at Stora Enso is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career Your location must be in the UK due to the Distribution Centre location, and this position is 100% home based.