Title: Inside Service Sales Specialist (Service Growth & Contracts) Location: Charlotte United States Job Description: Position Summary: The Inside Service Sales Specialist is responsible for driving growth in service revenue, contract coverage, and customer lifecycle value across the Biotage installed base. This role proactively engages customers to position service agreements and lifecycle support solutions that maximize system uptime, performance, and long-term customer success. Working at the intersection of Sales, Service, and Customer Success, this role leverages data, CRM insights, and close collaboration with Field Service Engineers and Technical Support to identify opportunities, improve contract attachment rates, and expand Biotage’s share of wallet within existing accounts. Key Responsibilities: Service Revenue & Growth: - Drive renewal, conversion, and upsell of service agreements - Convert warranty to contracts, renew contracts, and convert billable accounts to contracts Customer Lifecycle Management: - Manage assigned accounts across lifecycle stages - Act on warranty expirations, renewals, and service trends CRM & Data-Driven Selling: - Maintain accurate Salesforce data - Use data to prioritize opportunities and manage pipeline Collaboration: - Partner with Field Service Engineers, Technical Support, Sales, and Customer Service - Align on account strategies Value-Based Selling: - Communicate service value (uptime, cost predictability, performance) - Prepare proposals and customer communications, prepare bids and respond to RFQs Continuous Improvement: - Identify trends to improve coverage and renewal rates - Support promotions and service strategy evolution Qualifications: Required: - Bachelor’s degree or equivalent experience - 2+ years in sales or service sales in technical/scientific environment - Strong communication skills - CRM experience (Salesforce preferred) Preferred: - Service contract sales experience - Analytical instrumentation experience Core Competencies: - Customer-centric mindset - Data-driven decision making - Strong organization and collaboration skills Travel Required: -Potential for travel required to attend annual Service meetings in remote location or to attend specific training seminars (less than ~10%). Locations Charlotte Remote status Hybrid

• Accountable for Annual achievement of multiple sales and revenue OP targets for assigned Specialty Segment territory driven through development of new growth and flow business • Development of any new growth levers within assigned service segment to meet or exceed growth and capture requirements of the business • Develop deal pricing strategy and ensure pricing compliance for segment opportunities • Ownership and activation of option & upgrades, Refresh, and other strategic growth opportunities for service segment • Forecast orders and sales within the applicable sales funnel tools and reports for their products/solutions/services/options and upgrades in their assigned territory/accounts. • Manage install base and drive lifecycle management strategies • Cultivating, leveraging, and developing long-term customer relationships with department decision makers, but including "C" level and Senior VP level relationships, coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs • Track and communicate market trends to/from the field including competitor data and develop and lead effective counterstrategies • Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers • Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision-making process • Maintain up to date detailed knowledge of customer products and services. • Create territory/account plans including opportunity development, competitive strategies and targets • Build strong business relationships and formulate account relationship plans within the assigned accounts/ territory. • Identify & respond to key account technical and departmental decision makers' needs and maintain customer contact records in the relevant CRM tools • Represent the company at relevant medical conferences and technical exhibitions to promote product/solution and company • Drive tender/bid process including the needs qualification, vendor selection, quotation and closure of their product/solution/service opportunities to meet orders, sales and margin targets as well as to maximize customer satisfaction assigned territory Management and leadership to resolution of customer issues related to commercial service including but not limited to disputes, collections, entitlement verification

Role Description We are seeking a motivated and results-driven Inside Sales Consultant to join our growing motorcoach company. This role is responsible for following up on inbound leads / existing quotes, gathering feedback on open quotes, and converting inquiries into confirmed reservations. The ideal candidate is an excellent communicator, highly organized, and comfortable working in a fast-paced, customer-focused environment. This position plays a critical role in driving revenue and delivering an exceptional customer experience from first contact to booking. Working Hours: 10:00 AM – 6:00 PM EST Key Responsibilities: - Lead / Quote Follow-Up & Conversion - Follow up on existing quotes at pre-determined times - Engage prospects to understand trip details, needs, and decision timelines - Convert qualified leads into booked reservations - Customer Relationship Management - Build rapport with schools, corporate clients, tour groups, and private customers - Maintain consistent communication throughout the sales cycle - Provide professional, friendly, and knowledgeable service - Objection Handling & Closing - Address customer questions regarding pricing, availability, and safety - Reinforce company value propositions (safety record, reliability, service quality) - Proactively close sales and secure deposits - Lead Management & CRM Tracking - Maintain accurate records of all interactions in CRM system - Track lead status, follow-ups, and conversion outcomes - Ensure no opportunities fall through the cracks - Feedback Collection & Continuous Improvement - Gather feedback from lost or inactive leads - Identify trends in objections or lost business - Provide insights to management to improve pricing, service, and sales strategy Qualifications - 2+ years of inside sales, customer service, or call center experience - Strong phone presence and written communication skills - Excellent organizational and time management abilities - Comfortable using CRM systems and sales tools - Ability to handle multiple inquiries and prioritize effectively - Self-motivated with a results-oriented mindset Requirements - Key Performance Indicators (KPIs): - Outbound calls made on time - Conversion rates - Contact rate - Quote to Reservation - Quote to Re-Quote - Follow-up completion rate - Customer satisfaction scores - Compensation: $9 - $10 an hour Company Description 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Overview At Nortal, we create impactful solutions that drive meaningful change. From digitizing governments and revolutionizing healthcare to enabling agility for large enterprises, our work has improved the lives of over half a billion people worldwide—and we’re just getting started.  We are a global technology consulting company with over 3,000 employees across 26 locations worldwide, delivering transformative digital solutions for leading companies and governments. With over 20 years of experience, we are a trusted digital transformation partner in the public sector, healthcare, and enterprise, combining global expertise with local insights to deliver value at scale and speed.  Our North American team is critical to this growth. We believe our people are our greatest asset, their expertise and passion fuel our ability to achieve ambitious goals. Now, we’re inviting you to join us in shaping the future.  Let’s create the future together!  What’s in it for you? As a Partnership Leader, you will shape and scale strategic partnerships with leading global technology platforms. You will own the end-to-end partnership lifecycle—from strategy and deal structuring to execution and revenue delivery. You’ll operate at the executive level, influencing business direction, unlocking new revenue streams, and driving measurable growth through partnerships. This role offers the opportunity to work on complex, global initiatives within a fast-growing, innovation-driven environment, while building scalable partnership models across regions and markets. Responsibilities - Define and execute partnership strategies aligned with company objectives, identifying priority partners and building a strong, multi-year pipeline. - Analyze market and ecosystem trends to identify high-value opportunities. Develop business cases, including value propositions, financial models, and success metrics. - Secure executive sponsorship, establish governance frameworks, and align cross-functional stakeholders to ensure successful execution. - Lead complex commercial negotiations and structure scalable partnership agreements, collaborating with legal, finance, and technical teams. - Develop and execute joint business plans, including go-to-market strategies, revenue targets, and operating models. - Drive partnership performance against revenue targets, managing pipeline, forecasting, and deal execution. - Build and maintain senior partner relationships, establish governance cadences, and develop repeatable playbooks to scale partnerships globally. Qualifications - 10+ years of experience in Partnerships, Alliances, or Business Development within software/SaaS - Proven experience managing end-to-end partnerships across strategy, negotiation, and execution - Strong track record working with global technology platforms (Google, Amazon, Apple, etc.) - Experience managing complex, multi-region partnerships and enterprise accounts - Demonstrated success in building and scaling partner programs that drive revenue growth - Significant experience engaging with and influencing executive stakeholders Leadership & Skills - Strong commercial acumen with deep experience in deal structuring and negotiations - Proven ability to operate as a strategic and operational leader - Advanced analytical and financial modeling skills, including business case development - Ability to influence across functions and align diverse stakeholders - Experience building and leading high-performing, global teams Why Nortal? - Live our values: We commit to delivering value, take ownership, empower each other, and own our personal and professional growth. - Collaborative & Agile Culture: Work alongside industry experts in a flat and flexible environment. - Continuous Learning: Access mentorship and professional development opportunities. - People-Oriented Workplace: Enjoy work-life balance, an international team culture, and flexible work arrangements. Physical Requirements: Prolonged periods sitting or standing at a desk and working on a computer. Nortal - Americas Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law. The base salary range for this role is between 165K and 205K USD. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. #LI-Remote