• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools • Deliver an exceptional customer experience by using professional communication, applying existing knowledge and deep troubleshooting to resolve a variety of issues • Quickly be able to analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process • Document diagnostic steps and create reusable solutions for future incidents • Ability to work as part of a team and focus on customers and fixing their issues • Be available to perform weekend shift duties on a rotational schedule when needed • Contribute to regional or global initiatives or projects if needed

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role To ensure the stability, availability, resilience, and scalability of critical systems, guaranteeing that Java applications, microservices, APIs, and batch chains run according to schedule and reliability objectives, with evidence, traceability, proactive monitoring, and failure recovery, while leading operations under SRE, DevOps, and continuous improvement principles. 1. Reliability, Incident, and AMS Operations Management - Lead the management of critical incidents and major problems, ensuring root cause analysis (RCA) and remediation plans. - Oversee the operation and reliability of batch jobs and process chains (Java and SAP) using Control‑M, including dependencies, calendars, alerts, and SLAs. - Ensure continuous monitoring of critical transactional systems (Salesforce, Tandem, OmniPayments, or equivalent). - Define and validate escalation, communication, and resolution criteria according to the AMS operating model. - Ensure proper ticket management in ServiceNow / Jira, including evidence‑based closure and SLA compliance. 2. Reliability Engineering and Advanced Technical Analysis - Design, implement, and evolve Site Reliability Engineering practices, including: - SLIs, SLOs, and SLAs - Operational automation - Toil reduction - Analyze complex failures across Java applications, microservices, integrations, and cloud platforms. - Validate end‑to‑end flows, system dependencies, and single points of failure. - Lead post‑incident reviews and propose structural reliability improvements. 3. Technical Leadership and Cross‑Functional Coordination - Act as the technical lead for the AMS service, guiding support, operations, and development engineers. - Coordinate with Java development teams, architects, DevOps, database, network, and security teams. - Supervise vendor and technology partner activities. - Ensure alignment between business needs, software architecture, and production operations. - Participate in release planning, change windows, and post‑deployment stabilization. 4. Platforms, Development, and Architecture - Provide expert support and technical leadership in: - Java 8/11/17, Spring Boot - Microservices and REST/SOAP APIs - Messaging platforms (Kafka) - Integrate cloud applications (Azure / GCP) with legacy systems. - Apply design patterns, development best practices, and corporate standards. - Use quality and security tools such as: - SonarQube, BlackDuck, Fortify, AquaSec - Version control and collaboration using: - GIT, Bitbucket - Implement and mature DevOps and CI/CD practices: - Docker, Jenkins, Shell scripting 5. Monitoring, Backups, and Service Continuity - Oversee monitoring, alerting, and observability strategies. - Ensure correct execution of backup and restore processes: - CommVault Simpana - Veeam Backup & Replication - Validate recovery testing and service continuity plans. - Ensure compliance with security and operational policies. 6. Documentation, Continuous Improvement, and Governance - Maintain up‑to‑date technical and operational documentation, including: - Architecture diagrams - Procedures - Runbooks - Postmortems - Identify improvement opportunities in reliability, performance, security, and cost optimization. - Drive automation and service standardization initiatives. - Ensure compliance with methodologies, best practices, and IT governance guidelines. Who You Are Required Knowledge and Skills Technical Knowledge - Operating systems: Windows, Linux, Unix (commands, log analysis, shell). - Networking and security: Networking concepts, cybersecurity fundamentals, and access control. - Databases: SQL Server, Oracle, PL/SQL. - Development and platforms: - Java 8/11/17, Spring Boot - REST/SOAP APIs, Kafka - Microservices architectures - Cloud: Azure and/or GCP. - DevOps / SRE: Docker, Jenkins, CI/CD pipelines, automation. - Scheduling and operations: Control‑M. - ITSM: ServiceNow, Jira. - Quality and security: SonarQube, BlackDuck, Fortify, AquaSec. Soft Skills - Technical leadership and decision‑making under pressure. - Clear communication with technical teams and business stakeholders. - Structured analysis and resolution of complex problems. - Organization, self‑management, and prioritization in 24/7 environments. - Collaborative mindset and cross‑functional influence. - Results‑driven approach with a focus on reliability and continuous improvement. Education and Certifications - Bachelor’s or Engineering degree in: - Systems Engineering - Computer Science - Information Technology - Software Engineering or related fields. - Preferred: - Java certifications - ITIL / ITSM - Cloud certifications (Azure / GCP) - DevOps / SRE certifications Experience - Senior Lead / Expert profile: - 8+ years of experience in IT, with strong focus on: - Production support - AMS operations - Java development and architecture - Reliability and availability of mission‑critical systems - Preferred: - Experience in retail / El Palacio de Hierro - Participation in implementations, stabilizations, and migrations - Availability for 24/7 operations, on‑call rotations, and change windows - Proven experience leading technical teams Work Model - 24/7 service, including on‑call rotations and release windows. - Remote work model. Language - Spanish: Fluent - English: Basic to intermediate (technical) Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Overview We are looking for an exceptional full-stack software engineer who will act as a Forward Deployed Engineer (FDE) to serve as the critical interface between the central AI Application Modernization Factory and our application teams. The FDE will be temporarily embedded within delivery teams to directly drive the modernization of key applications, ensuring technical success, accelerated adoption of AI-assisted SDLC practices, and lasting upskilling of team members. This is a high-impact, hybrid role requiring advanced software engineering skills, deep knowledge of cloud-native patterns, and proven expertise in consultation, change management, and building strong rapport with diverse teams. Key Responsibilities - Application Modernization Execution: Embed with application teams to provide hands-on technical leadership, driving the design, development, and delivery of modernization efforts (re-platforming, microservices adoption) to AWS cloud-native architectures. - AI-First SDLC Adoption & Upskilling: Act as the subject matter expert on the AI Modernization Factory's tools and processes (e.g., Cursor, Claude Code). Drive the adoption and change management necessary to embed AI-assisted software development practices into the team’s daily workflow. - Consultative Engineering & Change Management: Build trust and rapport with new, diverse teams quickly. Identify team-specific technical and process bottlenecks, recommending and implementing solutions, and effectively managing the people/process side of technical change. - Hands-on Software Development: Make significant code contributions, focusing on setting up architectural scaffolding, CI/CD pipelines, IaC (Terraform), and solving complex, blocking integration challenges for the embedded team. - Feedback Loop: Serve as the primary feedback channel, relaying practical challenges, tool deficiencies, and necessary process adjustments back to the central Principal Engineer and Architect to continuously improve the factory's capabilities. - Standards & Quality: Ensure embedded teams adhere to the central factory's engineering standards, including Twelve-Factor App principles, DevSecOps practices, and high-quality coding standards. Required Qualifications & Experience - Experience: 5+ years of progressive experience in Software Engineering, with a focus on enterprise applications and application modernization. - Full Stack Proficiency: Strong hands-on experience across the full application stack (front-end, back-end, database, infrastructure). Expert proficiency in one or more modern technology languages (e.g., Python, TypeScript, C#, Java). - Cloud Native & IaC: Deep practical experience building and deploying scalable applications on AWS. Strong proficiency with Infrastructure-as-Code (IaC), specifically Terraform. - Consulting & Change Management: Proven ability to onboard rapidly, assess team dynamics and technical landscapes, influence technical direction without formal authority, and drive organizational/process change within established engineering teams. - DevSecOps & CI/CD: Hands-on mastery of setting up and optimizing CI/CD pipelines (GitHub Actions, GitLab CI) and integrating DevSecOps best practices. - Architectural Understanding: Solid understanding of modern architectural patterns (microservices, serverless, event-driven architecture) and the principles of Domain-Driven Design (DDD). - Communication & Interpersonal Skills: Exceptional communication, presentation, and listening skills. Ability to articulate complex technical issues and solutions to both technical and non-technical stakeholders effectively. Preferred Skills (A Plus) - Prior experience in a consulting, Staff Engineer, or Forward Deployed role, specifically focused on technical adoption or modernization. - Direct experience training or mentoring other software engineers in new technologies or methodologies. - Hands-on experience with modern UI frameworks like React, NextJS, or similar. - Experience utilizing AI-assisted coding tools (Cursor, Claude Code) in a professional development environment. - Familiarity with containerization (Docker/Kubernetes) and serverless architectures (AWS Lambda). Job Location – Remote (USA & Canada) The expected base salary for this position is: CAD 145000/ USD 170,000 excluding annual bonus (when applicable). Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: - Verify that all communications from our recruiting team come from an @banyansoftware.com email address. - Remember, employers will never request payment or banking information during the hiring process. - If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. The Role: We are looking for an exceptional full-stack software engineer who will act as a Forward Deployed Engineer (FDE), Lead to serve as the critical interface between the central AI Application Modernization Factory and our application teams and develop and manage a team of FDEs, establishing playbooks and codifying best practices. The FDE will be temporarily embedded within delivery teams to directly drive the modernization of key applications, ensuring technical success, accelerated adoption of AI-assisted SDLC practices, and lasting upskilling of team members. This is a high-impact, hybrid role requiring advanced software engineering skills, deep knowledge of cloud-native patterns, and proven expertise in consultation, change management, and building strong rapport with diverse teams. Key Responsibilities - Application Modernization Execution: Embed with application teams to provide hands-on technical leadership, driving the design, development, and delivery of modernization efforts (re-platforming, microservices adoption) to AWS cloud-native architectures. - Team Leadership & Mentorship: Directing and managing a team of FDEs, including performance management, career development, mentoring, and establishing operational excellence and best practices across the FDE team. - AI-First SDLC Adoption & Upskilling: Act as the subject matter expert on the AI Modernization Factory's tools and processes (e.g., Cursor, Claude Code). Drive the adoption and change management necessary to embed AI-assisted software development practices into the team’s daily workflow. - Consultative Engineering & Change Management: Build trust and rapport with new, diverse teams quickly. Identify team-specific technical and process bottlenecks, recommending and implementing solutions, and effectively managing the people/process side of technical change. - Hands-on Software Development: Make significant code contributions, focusing on setting up architectural scaffolding, CI/CD pipelines, IaC (Terraform), and solving complex, blocking integration challenges for the embedded team. - Feedback Loop: Serve as the primary feedback channel, relaying practical challenges, tool deficiencies, and necessary process adjustments back to the central Principal Engineer and Architect to continuously improve the factory's capabilities. - Standards & Quality: Ensure embedded teams adhere to the central factory's engineering standards, including Twelve-Factor App principles, DevSecOps practices, and high-quality coding standards. Required Qualifications & Experience - Experience: 5+ years of progressive experience in Software Engineering, with a focus on enterprise applications and application modernization. - Full Stack Proficiency: Strong hands-on experience across the full application stack (front-end, back-end, database, infrastructure). Expert proficiency in one or more modern technology languages (e.g., Python, TypeScript, C#, Java). - Cloud Native & IaC: Deep practical experience building and deploying scalable applications on AWS. Strong proficiency with Infrastructure-as-Code (IaC), specifically Terraform. - Consulting & Change Management: Proven ability to onboard rapidly, assess team dynamics and technical landscapes, influence technical direction without formal authority, and drive organizational/process change within established engineering teams. - DevSecOps & CI/CD: Hands-on mastery of setting up and optimizing CI/CD pipelines (GitHub Actions, GitLab CI) and integrating DevSecOps best practices. - Architectural Understanding: Solid understanding of modern architectural patterns (microservices, serverless, event-driven architecture) and the principles of Domain-Driven Design (DDD). - Team Leadership & People Management: Proven experience in a formal leadership role, including hiring, mentorship, performance management, and developing high-performing engineering teams. - Communication & Interpersonal Skills: Exceptional communication, presentation, and listening skills. Ability to articulate complex technical issues and solutions to both technical and non-technical stakeholders effectively. Preferred Skills (A Plus) - Prior experience in a consulting, Staff Engineer, or Forward Deployed role, specifically focused on technical adoption or modernization. - Direct experience training or mentoring other software engineers in new technologies or methodologies. - Hands-on experience with modern UI frameworks like React, NextJS, or similar. - Experience utilizing AI-assisted coding tools (Cursor, Claude Code) in a professional development environment. - Familiarity with containerization (Docker/Kubernetes) and serverless architectures (AWS Lambda). Job Location – Remote (USA & Canada) The expected base salary for this position is: CAD 245000/ USD 275,000 excluding annual bonus (when applicable). Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Recruitment Notice Banyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: - Verify that all communications from our recruiting team come from an @banyansoftware.com email address. - Remember, employers will never request payment or banking information during the hiring process. - If you receive a suspicious message, do not respond — instead, forward it to careers@banyansoftware.com and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.