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Red Hat

The leading provider of enterprise open source solutions.

Senior Software Maintenance Engineer – Openshift

EngineerEngineerFull TimeRemoteSeniorTeam 10,001+Since 1993H1B SponsorCompany SiteLinkedIn

Location

California + 3 moreAll locations: California | Florida | North Carolina | Texas

Posted

99 days ago

Salary

$108.0K - $172.7K / year

Seniority

Senior

Job Description

Senior Software Maintenance Engineer – Openshift

Red Hat

• Act as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform through our Customer Portal as well as by phone and using remote access tools • Deliver an exceptional customer experience by using professional communication, applying existing knowledge and deep troubleshooting to resolve a variety of issues • Quickly be able to analyze issues to identify problem areas and effectively communicate corrective actions and resolutions to customers in a professional and timely manner • Collaborate with other support engineers and other internal teams and external parties during the problem resolution process • Document diagnostic steps and create reusable solutions for future incidents • Ability to work as part of a team and focus on customers and fixing their issues • Be available to perform weekend shift duties on a rotational schedule when needed • Contribute to regional or global initiatives or projects if needed

Job Requirements

  • Bachelor's degree in a technical field; engineering or computer science is preferred
  • 3+ years of experience as a support or development engineer for a Platform as a Service Provider or Hosting Service.
  • 5+ years of experience working with Linux, or Unix operating systems.
  • Experience working with hosted applications, or large scale application deployments.
  • Experience with Kubernetes, containers, openvswitch, JBoss, Tomcat, Go, Angular.js (web frameworks), Python (web frameworks), .NET and RESTful APIs.
  • Good understanding of Linux tools, with an emphasis on curl, strace, wireshark and using git
  • Ability to communicate courteously and effectively with customers, third party vendors and Red Hat associates
  • Strong troubleshooting skills and a passion for problem solving and investigation
  • Ability to multitask, prioritise and work under pressure
  • Knowledge of support systems and tools considered an advantage
  • Familiarity with technologies like Red Hat OpenShift Container Platform, containers, and Ansible cloud management
  • Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus
  • Excellent reading and writing skills in English; fluent English language skills are preferred
  • Red Hat Certified Engineer - Preferred

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account - healthcare and dependent care
  • Health Savings Account - high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

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