• Define and contribute to the architectural vision for ServiceNow solutions, aligned with Ford’s enterprise IT strategy. • Own solution architecture decisions for assigned ServiceNow domains. • Lead architecture and design for complex ServiceNow implementations across modules such as ITSM, ITOM, SPM/ITBM, and the core platform. • Ensure solutions follow ServiceNow best practices and integrate seamlessly with enterprise systems. • Provide architectural oversight and technical guidance to development teams. • Establish and enforce standards, patterns, and governance processes. • Identify and reduce technical debt. • Drive improvements in platform performance, scalability, security, and maintainability. • Design high-volume, enterprise integrations using REST, SOAP, IntegrationHub, MID Server, middleware, and event-based patterns (e.g., Kafka). • Define data models and support data governance within ServiceNow. • Partner with product owners, business analysts, and stakeholders to align architecture with business outcomes. • Clearly communicate architectural decisions and trade-offs. • Evaluate new ServiceNow releases and emerging capabilities (e.g., AI/ML, automation). • Recommend enhancements that maximize platform value. • Ensure compliance with Ford security policies and global data privacy regulations (GDPR, CCPA). • Mentor developers and architects. • Contribute to building strong internal ServiceNow capabilities.

• Design the target ServiceNow architecture with a strong focus on ITSM • Lead the definition and redesign of IT processes (Incident, Problem, Change, Request, CMDB, etc.) • Translate business requirements into scalable ServiceNow solutions • Act as a bridge between business stakeholders and engineering teams • Ensure alignment with best practices and ServiceNow standards • Support implementation teams during delivery and validate solution quality • Contribute to governance, roadmap, and long-term platform evolution

Location: Remote (U.S.-Based) Employment Type: Full-Time Citizenship: U.S. Citizenship Required Overview CRI Advantage is seeking an experienced ServiceNow Engagement Lead to support our growing ServiceNow practice, delivering solutions across ITSM, CSM, ITOM, and SPM. This role is highly client-facing and requires a strong technical leader who can guide solution design, lead stakeholder discussions, and drive successful delivery across complex implementations. As a three-year ServiceNow Partner, CRI continues to expand its footprint by delivering high-quality, scalable solutions across public and private sector clients. Responsibilities - Lead technical delivery across ServiceNow implementations - Facilitate client-facing workshops, solution discussions, and design sessions - Partner with project managers, business analysts, and stakeholders - Guide development teams through Agile delivery (sprints, backlog, releases) - Design and configure workflows, automation, dashboards, and integrations - Support pre-sales efforts including demos and proof-of-concepts - Deliver training and documentation to clients - Ensure alignment with platform best practices and business objectives Required Qualifications - 8+ years of ServiceNow implementation, development, or administration experience - Demonstrated experience leading technical teams and engagements - Hands-on experience with ITSM, CSM, ITOM, and/or SPM - Strong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations) - Experience with REST, SOAP, and JSON integrations - Strong understanding of ITIL and Agile/Scrum Certifications (Required - Must Be Active) - ServiceNow Certified System Administrator (CSA) - At least one (1) Certified Implementation Specialist (CIS) certification - Certified Application Developer (CAD) Candidates must have active certifications to be considered. Communication Requirement - Must be able to clearly and confidently lead client-facing meetings, workshops, and presentations in English Preferred Experience - Experience with FSM, HRSD, ITAM, SecOps, or IRM/GRC - Experience supporting pre-sales, demos, and solutioning Benefits - Medical (PPO/HDHP), Dental, Vision - STD, LTD, Life & AD&D - FSA and HSA options - PTO, Holidays, Sick Leave - 401(k) with Employer Match - Employee Assistance Program (EAP) and discount programs About CRI Advantage CRI Advantage has delivered innovative IT and business solutions for over 30 years, serving public and private sector clients. As a three-year ServiceNow Partner, we continue to grow our ServiceNow practice and invest in top-tier talent to deliver impactful, scalable solutions.

Location: Remote (U.S.-Based) Employment Type: Full-Time Citizenship: U.S. Citizenship Required Overview CRI Advantage is seeking a ServiceNow Engagement Lead to support delivery across our ServiceNow practice, with a focus on hands-on implementation and platform expertise, particularly within FSM and CSM. This role is delivery-focused, requiring a strong technical lead who can build, configure, and deliver scalable ServiceNow solutions while guiding development teams through execution. As a three-year ServiceNow Partner, CRI continues to expand its capabilities across multiple ServiceNow modules and client environments. Responsibilities - Lead hands-on implementation and configuration of ServiceNow solutions - Develop workflows, automation, dashboards, and integrations - Guide development teams through Agile delivery cycles - Participate in requirements gathering and solution design - Build and maintain ServiceNow applications and platform configurations - Perform testing (unit, system, UAT) and support deployment - Collaborate with cross-functional teams to ensure successful delivery - Support documentation, training, and continuous improvement Required Qualifications - 8+ years of ServiceNow implementation, development, or administration experience - Experience leading development teams and delivery efforts - Hands-on experience with FSM and/or CSM modules - Strong ServiceNow development/configuration experience (JavaScript, workflows, UI policies, integrations) - Experience with REST, SOAP, and JSON integrations - Strong understanding of ITIL and Agile/Scrum Certifications (Required - Must Be Active) - ServiceNow Certified System Administrator (CSA) - At least one (1) Certified Implementation Specialist (CIS) certification - Certified Application Developer (CAD) Candidates must have active certifications to be considered. Preferred Experience - Experience with ITSM, ITOM, SPM - Experience with additional modules (ITAM, HRSD, SecOps, IRM/GRC) Benefits - Medical (PPO/HDHP), Dental, Vision - STD, LTD, Life & AD&D - FSA and HSA options - PTO, Holidays, Sick Leave - 401(k) with Employer Match - Employee Assistance Program (EAP) and discount programs About CRI Advantage CRI Advantage has delivered innovative IT and business solutions for over 30 years, supporting public and private sector clients. As a three-year ServiceNow Partner, we are committed to expanding our ServiceNow practice and delivering high-quality solutions across multiple domains.