Job DetailsJob Location: Remote - Knoxville, TN 37922Salary Range: $14.00 - $21.00 HourlySoftware Support Specialist About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. About this role Our Software Support Specialist acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs. What You’ll Do Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner Records data required to analyze problems and track them to final solution Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed Other Software Support Agent-related duties, as assigned Travel requirement: 5% of travel or less required QualificationsWhat You’ll Need 0-2 years of experience preferred Strong verbal and written communication skills in Microsoft Office Suite or related software Organizational skills and attention to detail interpersonal skills Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members. School Diploma (or Equivalent) required Processing / Software experience preferred Preferred Qualifications: (Optional) processing / Software experience preferred School Diploma (or Equivalent) required Compensation & Benefits Base Salary: $20 - $21 per/hr This role may be eligible for additional compensation, including bonus or commission, where applicable. Eligible employees may receive: Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Compensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws. Work Environment & Physical Requirements Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require occasional travel to company offices, team meetings, or events (approx. 5%). **For roles requiring travel add: Ability to travel frequently, including air, car, or public transportation. Add physical requirements – sitting, looking at monitor, Additional Information Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. Employment may be contingent upon a background check in accordance with applicable laws.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote Customer Service Representative $14.00 HR We are currently NOT hiring in the following geographies, including but not limited to: AK, CA, HI, MA, IL, MT, NY, WA, CT, NJ, MD, CO, ME, AZ, MO, NE, RI, VT, OR. And the following areas: Washington D.C., Minneapolis MN Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $14/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day. What We Offer: - Work From Home - Full Time Employment (40 hours/week) - Must have flexibility to work any of our 8-hour shift schedules during our business hours. - Business Hours: Monday – Sunday, 24/7 - Competitive Pay: $14.00 starting on day one - Pay is $14/hour which may be below your state's minimum wage. Please take this into consideration when applying. - Night differential: $1.50 per hour for any hours worked between 6pm to 6am EST, Monday through Sunday. - This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule. - Weekend Day Differential: $1.00 per hour (Sat and Sun, 6am-6pm EST) - Incentive Plan: Opportunity to earn up to an additional $350 per month after training, by meeting performance metrics (call quality, attendance, and schedule adherence). - Career Growth: Opportunities to advance your career in a supportive, innovative environment. - Benefits: Comprehensive benefit options and a great work environment that values your success. What You’ll Do: - Efficiently manage a high volume of inbound calls in a fast-paced environment. - Listen actively to understand customer needs and offer clear, accurate information. - Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies. - Assist cardholders with inquiries regarding transactions and account statuses. - Process transactions efficiently via web-based applications and handle research requests with precision. - Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations. - Maintain in-depth knowledge of company and client programs, policies, and technology. - Support team operations during peak times or absences to help maintain seamless service. What We’re Looking For: - A dependable team member with a strong work ethic who values punctuality and can commit to a consistent work schedule, including 100% attendance during our three-to-six-week paid training period. - An effective and confident communicator with strong written and verbal skills, able to clearly explain complex information and connect with customers in a professional manner. - A calm and composed professional who can navigate challenging conversations with empathy and efficiency. - A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution. - A tech-savvy problem solver who’s comfortable learning and adapting to new tools and technologies. - A focused multitasker who thrives in a structured, high-volume call center environment. Required Qualifications: - Must be at least 18 years old and possess a High School Diploma or equivalent. - Must have 6 months of Customer Service, Call Center or Dispatch experience. - Complete a background check, credit check, and security fingerprinting. - Compliance with camera requirements for meetings and training. - Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. - Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. - Equipment: The company will provide all necessary computer equipment - Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download. - Working knowledge of computers and Windows applications. Preferred Qualifications: - 1+ years of previous call center experience Looking for more information? We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you. Landing Page: About Call Center Representative Role #Remote44 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $14 per hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc. • Displays professional, courteous demeanor when handling customer calls. • Provides prompt, efficient service for all customer inquiries. • Efficiently enters and processes customer requests. • Answers questions and educates customers around policies & procedures. • Continues education and improves knowledge through company sponsored programs and training. • Notifies Customer Service Leadership of trends or problems encountered. • Meets performance expectations of the position regarding customer service quality, productivity, and availability. • Upholds first touch resolution (FTR) standards. • Participates in special projects and performs other duties as assigned by management.

University Financial Aid- Loan Repayment Support (NFWS/FWS) Position Summary/Purpose: Grand Canyon University is seeking a Loan Repayment Advisor to support the mission of Grand Canyon University through GCU’s University Financial Aid department. The purpose of the position is to assist in lowering the University’s Cohort Default Rate. Primary Responsibilities/Accountabilities/Essential Functions: - Handle inbound/outbound calls while providing excellent customer service - Utilize critical thinking skills to counsel students regarding the successful repayment of their federal student loans - Become well-versed in student loan repayment and postponement options - Be professional and discreet; maintain student confidentiality Equipment Used and Responsibility: - Equipment required and provided by the University: laptop, monitor, mouse, and headset - Programs needed to function in the job: Microsoft Suite, Loan Tracker, and Jabber Qualifications: - Strong phone and verbal communication skills along with active listening - Customer focus and adaptability to different personality types - Ability to successfully multi-task while navigating multiple systems - Must have basic knowledge of Microsoft Office programs such as Outlook and Teams - Willingness to work during breaks a plus - Hours of Operation are Monday – Friday: 8:00am-6:00pm, Arizona Time - The position is remote at your own location and must be within 30 miles of campus - Phoenix locals preferred Experience/Education: Grand Canyon University is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: - Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program - Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student - Maintain good financial and academic (SAP) standing with the University You may be subject to termination if you fall below the minimum requirements. Pay Rate: Minimum Wage Anticipated End Date: June 30, 2027