Mustang Parts

• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc. • Displays professional, courteous demeanor when handling customer calls. • Provides prompt, efficient service for all customer inquiries. • Efficiently enters and processes customer requests. • Answers questions and educates customers around policies & procedures. • Continues education and improves knowledge through company sponsored programs and training. • Notifies Customer Service Leadership of trends or problems encountered. • Meets performance expectations of the position regarding customer service quality, productivity, and availability. • Upholds first touch resolution (FTR) standards. • Participates in special projects and performs other duties as assigned by management.

• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc. • Displays professional, courteous demeanor when handling customer calls. • Provides prompt, efficient service for all customer inquiries. • Efficiently enters and processes customer requests. • Answers questions and educates customers around policies & procedures. • Continues education and improves knowledge through company sponsored programs and training. • Notifies Customer Service Leadership of trends or problems encountered. • Meets performance expectations of the position regarding customer service quality, productivity, and availability. • Upholds first touch resolution (FTR) standards. • Participates in special projects and performs other duties as assigned by management.

• Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns. • Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales. • Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team. • Uses excitement and product knowledge to sell automotive accessories. • Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc. • Builds rapport with customers to foster repeat business up to and including service-related issues. • Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries. • Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.). • Answers questions/educates customers, providing purchasing suggestions as necessary. • Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc. • Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets. • Notifies Sales leadership team of trends or problems encountered. • Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles. • Participates in special projects and performs other duties as assigned by management.

• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc. • Displays professional, courteous demeanor when handling customer calls. • Provides prompt, efficient service for all customer inquiries. • Efficiently enters and processes customer requests. • Answers questions and educates customers around policies & procedures. • Continues education and improves knowledge through company sponsored programs and training. • Notifies Customer Service Leadership of trends or problems encountered. • Meets performance expectations of the position regarding customer service quality, productivity, and availability. • Upholds first touch resolution (FTR) standards. • Participates in special projects and performs other duties as assigned by management.