• Lead ServiceNow initiatives with a primary focus on IT Service Management (ITSM), including Incident, Problem, Request, and Knowledge Management workflows. • Engage with help desk agents, support teams, and business stakeholders to gather functional requirements and translate them into scalable ServiceNow solutions. • Design, develop, and enhance ServiceNow applications that improve the end‑user support experience, streamline triage processes, and strengthen organizational knowledge practices. • Analyze current-state Service Desk operations to identify gaps, recurring issues, and areas for improvement; define future‑state support processes that align with ITIL best practices. • Maintain continuous engagement with help desk teams and ServiceNow users to ensure solutions are intuitive, efficient, and well‑adopted. • Collaborate closely with technical teams to configure ITSM modules, build knowledge articles, optimize search, and enhance request catalog items. • Stay current on ServiceNow ITSM, Knowledge Management, and automation capabilities to recommend innovative enhancements that improve Service Desk efficiency. • Conduct system assessments and provide expert recommendations to streamline existing ServiceNow implementations, with emphasis on ticket routing, SLA management, and self‑service. • Develop functional work products such as process flows, knowledge governance plans, user guides, communication materials, and operational documentation. • Support user acceptance testing, knowledge base audits, and training efforts to ensure successful rollout of new features and updates. • Create technical and functional documentation for ServiceNow workflows, configuration changes, and knowledge management processes.

• Lead the design and development of ServiceNow solutions to support federal program requirements, including custom applications, workflows, business rules, and UI policies. • Drive the implementation and optimization of Now Assist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights. • Provide technical direction and solution design guidance across ServiceNow engagements, ensuring configurations are scalable, maintainable, and aligned with platform best practices. • Design, develop, and support ServiceNow portals and web-based user experiences using Service Portal and/or UI Builder. • Collaborate with customer product owners to translate business requirements into standards-based, scalable platform solutions. • Perform code reviews and enforce development standards and best practices across the team. • Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations. • Support platform upgrades, patching, and performance tuning to maintain system reliability and compliance. • Troubleshoot and resolve ServiceNow defects and production issues across development, staging, and production environments. • Ensure all configurations and customizations align with federal security and compliance requirements. • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives. • Contribute to technical documentation and knowledge sharing across the delivery team.

• Own and articulate the product vision and strategy for ServiceNow HRSD Lifecycle Events. • Conduct market research, platform benchmarking, and trend analysis to identify best practices and new capabilities in employee lifecycle automation. • Define and maintain a multi‑year product roadmap aligned to enterprise HR priorities, compliance requirements, and the broader ServiceNow platform strategy. • Lead demand management, ensuring transparent and outcome‑driven prioritization across global HR stakeholders. • Translate product strategy into epics, features, and a prioritized product backlog for HRSD Lifecycle Events. • Stay current on ServiceNow HRSD and Lifecycle Events capabilities, releases, roadmaps, and best practices.

Job Title: ServiceNow Developer IV Job Summary: The ServiceNow Applications Developer will perform development activities working with a ServiceNow environment throughout the entire software life cycle, from functional requirements through testing, post-production and maintenance in primarily an agile development environment. Proof of US citizenship is required for this opportunity. This role can be hybrid or remote. Duties/Responsibilities: • Front-end and mid-tier focus along with server-side development in combination of new builds and legacy applications • Develop application requiring in-depth knowledge of JavaScript and related libraries (React, AngularJS, etc.), and use of Node.js • Perform server-side development using JavaScript, • Develop custom integration components and integrate legacy systems with ServiceNow using mid-server, web services, and other relevant technologies. • Develop existing and custom applications within ServiceNow including integrations with other applications. • Implement user interfaces using good usability and user experience practices • Utilize external APIs for data access and front-end display o Geospatial experience learning/using the ESRI JavaScript API both for building the mapper and bringing in data. Typically done using a Python script to parse a JSON file from an ESRI API call. • Experience with data migrations/ETL desired • Participate in requirements definition to ensure development team has all necessary information • Participate in an Agile project team (and help provide input on planning) • Support multiple project/clients’ needs as needed to stay aware of team needs, upcoming schedules, long-term support and new build processes in support of our federal, state government and commercial clients • Suggest and explore new tools to improve processes • Other duties as assigned Required Skills/Abilities: • Must work well in a team environment and be flexible as workloads and priorities change • Must be an experienced, self-motivated software developer capable of working remotely, able to define and solve problems • Excellent verbal and written communication skills. • Excellent organizational skills and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Ability to prioritize tasks and to delegate them when appropriate. • Ability to function well in a high-paced and at times stressful environment. • Proficient with Microsoft Office Suite or related software. Preferred: • Understanding of GIS, ESRI, including ARCGIS Online (AGOL) • Understanding of Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) (ServiceNow, Salesforce) and Cloud development (Azure, AWS) • Understanding of 508 compliance, WCAG 1.0-2.0, etc. Education and Experience: • Bachelor's Degree in Computer Science or related field and demonstrated experience • Minimum 7+ years in software development with focus on front-end development with mix of mid-tier applications • Experience within MVC framework • Expertise working with JavaScript, HTML5, CSS • Experience working in an Agile Environment Working Conditions: The physical and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: • While performing the duties of this job, the employee is required to walk, use hands to finger, handle objects, tools, or controls; reach with hands and arms; balance; stoop; bending or crouching; talk or hear. • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. • Some lifting of files, opening cabinets. • Ability to lift up to 25 lbs. • Bending or standing as necessary. Work Environment: This is a virtual position and will be mostly stationary requiring some movement around the office and frequent communication with others. The average working hours will be 8 hours per day for this position with occasional need to exceed. This description is not intended to be, nor should it be construed as an all-inclusive list of responsibilities, skills or working conditions associated with the position. It is intended to accurately reflect the activities and requirements of the position, but duties may be added, deleted, or modified, as necessary. This description does not constitute a written or implied contract of employment. Review the Benefits associated with this position: https://www.sealaska.com/benefits/ What To Know Sealaska and its affiliates do not make job offers without first conducting live in-person or virtual interviews, and they do not conduct interviews by email/text. Please be sure to confirm the legitimacy of all job postings on the sealska.com careers page and https://jobs.dayforcehcm.com/en-US/sealaska/CANDIDATEPORTAL careers site before sharing any of your personal information. Who is Sealaska? Established in 1972, Sealaska is the Alaska Native regional corporation for Southeast Alaska. Our 23,000 shareholders are Tlingit, Haida and Tsimshian people with more than 10,000 years of ancestral ties to the oceans, forests and communities of Southeast Alaska. We serve the twin goals of economic prosperity and environmental protection. We are committed to providing the best possible climate for maximum development and goal achievement for all our employees. As a Native-owned company, Sealaska Corporation is proud to promote an inclusive and diverse workplace, with respect for the cultural traditions in the communities where we operate. Sealaska Corporation is an equal opportunity employer. All applicants are considered without regard to race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. However, preference may be extended to an enrolled member of a federally-recognized Indian Tribe.* *“Indian Tribe” means an Indian Tribe, band, nation, or other organized group or community, including any Alaska Native village or regional or village corporation as defined in or established pursuant to the Alaska Native Claims Settlement Act (85 Stat. 668; 43 U.S.C. 1601) which is recognized as eligible for the special programs and services provided by the United States to Indians because of their status as Indians.