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Senior ServiceNow Developer

ServiceNowServiceNowFull TimeRemoteSeniorTeam 5,001-10,000Since 1969H1B SponsorCompany SiteLinkedIn

Location

Virginia

Posted

72 days ago

Salary

$98.6K - $167.6K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglishITSMServiceNow

Job Description

Senior ServiceNow Developer

ICF

• Lead the design and development of ServiceNow solutions to support federal program requirements, including custom applications, workflows, business rules, and UI policies. • Drive the implementation and optimization of Now Assist AI capabilities, including generative AI workflows, virtual agents, intelligent automation, and predictive insights. • Provide technical direction and solution design guidance across ServiceNow engagements, ensuring configurations are scalable, maintainable, and aligned with platform best practices. • Design, develop, and support ServiceNow portals and web-based user experiences using Service Portal and/or UI Builder. • Collaborate with customer product owners to translate business requirements into standards-based, scalable platform solutions. • Perform code reviews and enforce development standards and best practices across the team. • Support and enhance CSM knowledge enablement through Knowledge Base integration, taxonomy improvements, and self-service experience optimizations. • Support platform upgrades, patching, and performance tuning to maintain system reliability and compliance. • Troubleshoot and resolve ServiceNow defects and production issues across development, staging, and production environments. • Ensure all configurations and customizations align with federal security and compliance requirements. • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives. • Contribute to technical documentation and knowledge sharing across the delivery team.

Job Requirements

  • ServiceNow Certified System Administrator (CSA), current.
  • 7+ years of hands-on ServiceNow development experience, including custom applications, workflows, business rules, scripting, and integrations.
  • 2+ years of experience providing solution design or technical lead responsibilities on ServiceNow engagements.
  • Demonstrated experience implementing or configuring ITSM and/or CSM modules in enterprise environments.
  • Strong experience with Service Portal, UI Builder, and user experience design on the ServiceNow platform.
  • U.S. Citizenship is required per federal government contract requirements.
  • Must be able to obtain Public Trust clearance.

Benefits

  • Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.
  • Health insurance.
  • Professional development opportunities.
  • Flexible working hours.

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