Position Summary At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond. ORLANDO HEALTH - BENEFITS & PERKS: Forbes Recognizes Orlando Health as a Best-In-State Employer - Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric - Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare Position Summary: The Patient Accounts Specialist I is responsible for accurately billing patient accounts, ensuring timely submission and reimbursement from various third-party payers and patients, ensuring proper account documentation in the facility’s billing system, and pursuing follow-up efforts on aged accounts. Responsibilities Essential Functions: • Determine patient’s ability to pay and seek additional assistance either through optional payment plans or uncompensated care • Resolves bill holds by correcting issues that prevent a claim from being billed. • Receives, documents, and responds to all patient correspondence in a prompt and courteous manner. • Reviews error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission. • Communicates with payers and/or patients to resolve anticipated issues. • Answers inquiries received via telephone & other correspondence for patients/guarantors, insurance carriers, and departments as needed. • Responsible for account follow-up for all assigned accounts. • Maintains system work queues based on electronic payers' error reports as assigned including but not limited to DNB, Claim Edits, Front End Rejections, and No Response from payers • Assists Patient Accounts Specialist Rep II/III with ongoing projects and departmental activities as assigned • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions: • Participates in departmental meetings • Performs other duties as assigned Qualifications Education/Training: • High School diploma or GED required. • Must complete Orlando Health team member development within 6 months of hire date • Basic knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) Experience: Minimum of one (1) year experience in revenue cycle.

• Understands customer needs and provides credit and lending-related sales and service to BMO customers • Advises customers on borrowing strategies and products that meet their objectives • Fulfills sales and service activities in accordance with approved procedures • Identifies and makes referrals to other business groups • Handles customer contacts in an informed and efficient manner

Role Description This is a remote position, but candidates must live within driving distance (~50mi) of our main hospital location in Cincinnati, OH. Remote work is only allowed from Ohio, Kentucky, or Indiana for this position. Hours: M-F 9am-5:30pm Job Responsibilities - Safety: Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. - Customer Service: Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. - HIPAA/Confidentiality: Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage. Access only information and records necessary to perform the responsibilities of the position. - Compliance: Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). - Revenue Cycle Support: Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Qualifications - High school diploma or equivalent - No directly related experience Requirements - 2 years of Customer Service experience (preferred) Benefits - Expected Starting Pay Range: $17.49 - $20.99 - Annualized pay may vary based on FTE status Company Description At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. - Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years - Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding - Recognized as one of America’s Best Large Employers (2025) - America’s Best Employers for New Grads (2025) - One of the nation's America’s Most Innovative Companies as noted by Fortune - Consistently certified as a great place to work - A Leading Disability Employer as noted by the National Organization on Disability - Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status. EEO/Veteran/Disability

• Receive inbound and makes outbound calls to patients/guarantors on account balances • Advise of remaining account balance(s) and answer any questions • Identify concerns/objections and determine best course of action • Negotiate for payment in full or maximum payment arrangements according to policy • Screen patient/guarantors for insurance, billing or financial aid opportunities • Respond to patients/guarantors requests and thank them for using OhioHealth services • Update patient demographic data and establish rapport with patients/guarantors • Accurately document account, make adjustments or referrals as appropriate • Maintain quality and productivity requirements