Find your purpose as a Registered Nurse in Triage at CentraCare Connect! This position is responsible for fielding and triaging patient telephone calls and contacts related to medical needs in the CentraCare Connect Call Center as well as evaluating and renewing prescription refill requests following the established prescription renewal protocols and processes, to ensure patient safety. This requires conducting patient assessments and providing safe and effective telephone advice, care instructions, care management, care plans and directions to the appropriate level of care for patients. Expectations of this role include providing exceptional customer service, treating all callers with dignity and respect, striving to anticipate and meet the needs of patients, following established prescription renewal protocols and processes, and working collaboratively with other call center staff to achieve quality and performance standards. Age appropriate care is provided to patients and families. Supports and implements patient safety and other safety practices as appropriate. Maintains professional competencies by attending educational programs, participates in professional organizations, subscribing to the reading professional journals or other appropriate activities. Schedule: - Part-time 36-48 hours every 2 weeks - 12-hour shifts 7am-7:30pm |3 of 4 wknd Baylor - Every Sat/Sun; One wknd off per month (Nurse choice, must alternate w/other Baylor's) | - Remote after approximately 40 hours in-office for training Pay and Benefits: - Starting pay is $33.98 per hour; exact wage determined by years of related experience and education level. - Pay range: $33.98-$50.96 per hour - 3 of 4 Baylor incentive pay of 15% - Part-time benefits: medical, dental, PTO, retirement, employee discounts and more ! Qualifications: - Graduate of an accredited school of nursing required; Bachelor's Degree in nursing preferred. - Registered Nurse licensure (RN) current in the State of Minnesota. - Basic Life Support (BLS) Current American Heart Association (AHA) Healthcare Provider card per established policy. - Phone/clinical triage experience preferred. - Electronic Medical Record Experience preferred. - Previous knowledge of anticoagulation therapy standards and practice preferred. - Must have ability and skills to communicate information to providers, nursing staff and patient. - Strong organization skills and ability to work independently and in a team setting with minimal supervision. - Ability to maintain customer service standards. CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.

Overview Company Overview: Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! Job Description Deposita(TM), an Allied Universal® Company, is hiring a Training Representative. The Training Representative will train customer store level personnel on specific technology and the use of their new cash-handling device. The goal is to develop and effectively present comprehensive training in a professional manner either in person or virtually (depending upon the engagement). This will be accomplished by utilizing the information obtained through training/shadowing to conduct specific training for the end user. MUST HAVE PREVIOUS VIRTUAL TRAINING EXPERIENCE Part-time (20-25 hours/week) $27.00 per hour Remote position RESPONSIBILITIES: - Effectively facilitate virtual training content using provided mobile device - Use various applications to deliver virtual training such as PowerPoint, internal systems, remote manager, Zoom - Execute and track the completion of scheduled training events QUALIFICATIONS: - Must possess a high school diploma or equivalent - Must possess a minimum of two (2) years of training, retail, accounting, or customer service experienceMust possess experience in retail operations, training, cash handling, accounting, loss prevention or guest service industry - Work experience must demonstrate each of the following: - Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients’ business models and needs - Ability to present comprehensive training in a friendly, empathetic, and helpful manner - Ability to be a skillful and fluid communicator, possessing the flexibility to communicate effectively with client personnel (including leadership) in the style and manner that they prefer - Troubleshooting issues related to systems, process, and/or device performance Other: - Must be able to work flexible schedules (including split shifts, early AM and/or evening hours) - Must be willing and able to travel as needed Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1568674

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. . Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned. 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 12. May perform follow up checks with all open pages while on shift and before leaving shift 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 16. Utilizes organizationally defined systems to perform patient communication. 16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. 17. Creates and maintains medical data and reconciles to patient appointment records. 18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. 19. Performs data entry and maintains data bases for bumps and cancellations. 20. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility. 21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: - Req High school or equivalent - Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years) - Req Demonstrated interpersonal skills. - Req Ability to multi-task. - Req Excellent verbal and written communication skills. Preferred Qualifications: - Pref Associate's degree Associates’ or Bachelors’ degree in healthcare, business or operations field strongly preferred. - Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. - Pref Knowledge of HIPPA compliance and various health insurance types preferred. - Pref Knowledge of medical terminology strongly preferred. - Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. - Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: - Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. - Notice of Non-discrimination - Employment Equity - Read USC’s Clery Act Annual Security Report - USC is a smoke-free environment - Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$144455.htmld

Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed. Essential Duties: 1. Demonstrates competency in the quality of work and knowledge of a Patient Access Representative. 2. Strives for first call resolution and demonstrates high level of customer service. 3. Maintains warm, courteous and professional behavior in accordance with the USC/Keck customer service standards while interacting with contacts, both internal and external. 4. Maintains consistent accuracy in all tasks associated with job role and tasks and responsibilities daily. 5. Exhibits collegial and professional demeanor in all interactions. 6. Contributes effectively as a productive team member to the Patient Access Center and USC/Keck. 7. Follows USC/Keck Communications standard and policy. 8. . Accepts alternate assignments to any area within the organization as assigned by Management. 9. Expected to work from home as/when organizationally deployed, following the departmentally established guidelines and expectations for remote work. 10. Other duties as assigned. 11. May page physicians as dictated by internal procedures, correctly, professionally and in a timely manner. 12. May perform follow up checks with all open pages while on shift and before leaving shift 13. Demonstrates proficiency in ensuring that all information housed within the Call Management system and Qgenda is sent for updates to management and readily accessed when needed. 14. Answers, screens and directs incoming and outgoing telephone calls, electronic messages, omnichannel contacts and other web-based communications using the organizational communications management system. Transfers telephone calls to the appropriate department or medical personnel. 15. Processes messages following departmental procedure and ensuring compliance with HIPAA regulations. 16. Utilizes organizationally defined systems to perform patient communication. 16. Performs scheduling functions, to include scheduling, rescheduling cancelations and confirmations of appointments using organizational scheduling system. 17. Creates and maintains medical data and reconciles to patient appointment records. 18. Coordinates care with patient coordinators, nurses and physicians to secure appointments for patients and referring physicians. 19. Performs data entry and maintains data bases for bumps and cancellations. 20. Verifies insurance coverage using organizationally defined process. May determine if patient’s insurance is contracted with USC and advise patient of any estimated financial responsibility. 21. Using USC/Keck defined guidelines, and at their discretion, carries out Service Recovery activity, and/or escalate to any Level 3/Lead or Supervisor within the Patient Access Center. Required Qualifications: - Req High school or equivalent - Req 2 years Minimum two (2) years of experience working in a call center, customer service and/or healthcare department/ environment (or combination of that equals two or more years) - Req Demonstrated interpersonal skills. - Req Ability to multi-task. - Req Excellent verbal and written communication skills. Preferred Qualifications: - Pref Associate's degree Associates’ or Bachelors’ degree in healthcare, business or operations field strongly preferred. - Pref Specialized/technical training Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant. - Pref Knowledge of HIPPA compliance and various health insurance types preferred. - Pref Knowledge of medical terminology strongly preferred. - Pref Demonstrated knowledge of high-level computer literacy with practice management scheduling systems preferred. - Pref Bilingual: Spanish, Chinese and other languages preferred. Required Licenses/Certifications: - Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) The hourly rate range for this position is $21.00 - $33.15. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. - Notice of Non-discrimination - Employment Equity - Read USC’s Clery Act Annual Security Report - USC is a smoke-free environment - Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$144461.htmld