• Understands customer needs and provides credit and lending-related sales and service to BMO customers • Advises customers on borrowing strategies and products that meet their objectives • Fulfills sales and service activities in accordance with approved procedures • Identifies and makes referrals to other business groups • Handles customer contacts in an informed and efficient manner

Role Description This is a remote position, but candidates must live within driving distance (~50mi) of our main hospital location in Cincinnati, OH. Remote work is only allowed from Ohio, Kentucky, or Indiana for this position. Hours: M-F 9am-5:30pm Job Responsibilities - Safety: Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators. - Customer Service: Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. - HIPAA/Confidentiality: Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage. Access only information and records necessary to perform the responsibilities of the position. - Compliance: Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). - Revenue Cycle Support: Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system. Qualifications - High school diploma or equivalent - No directly related experience Requirements - 2 years of Customer Service experience (preferred) Benefits - Expected Starting Pay Range: $17.49 - $20.99 - Annualized pay may vary based on FTE status Company Description At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. - Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years - Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding - Recognized as one of America’s Best Large Employers (2025) - America’s Best Employers for New Grads (2025) - One of the nation's America’s Most Innovative Companies as noted by Fortune - Consistently certified as a great place to work - A Leading Disability Employer as noted by the National Organization on Disability - Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC) We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status. EEO/Veteran/Disability

• Receive inbound and makes outbound calls to patients/guarantors on account balances • Advise of remaining account balance(s) and answer any questions • Identify concerns/objections and determine best course of action • Negotiate for payment in full or maximum payment arrangements according to policy • Screen patient/guarantors for insurance, billing or financial aid opportunities • Respond to patients/guarantors requests and thank them for using OhioHealth services • Update patient demographic data and establish rapport with patients/guarantors • Accurately document account, make adjustments or referrals as appropriate • Maintain quality and productivity requirements

Role Description Receive inbound application calls from potential new customers. - Utilize effective sales/negotiating skills to acquire applications and up-front fees. - Gather information and enter data from applicants through inbound and outbound calls. - Advise and educate applicants on information regarding their specific application. - Deliver the best possible experience with every contact. Qualifications - Extensive paid training program, up to 3 weeks in length. - Ongoing training opportunities for continuous improvement! Requirements - Base wage starting at $17.25-$19.15/hr. with opportunities to increase take home pay. - Top 60% of associates are eligible for incentives. - Career path from Associate I to Associate IV – each step earning an increase in pay! - Earn up to an additional $3.50/hr. when working non-traditional hours. - Bilingual skills will be compensated in the form of a 10% differential. Benefits - Full medical benefits for 20+ hours/week. - FREE dental and vision coverage. - Generous time off plans including PTO, Sick Pay, and Bonus Days. - 401(k) – dollar-for-dollar match up to 5% of total compensation. - Special discounts and offers for events at the Denny Sanford PREMIER Center. - Employee Wellness Program. - Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year. - Fun Employee Parties.