• Develop, maintain, and optimize the retention and conversion strategies on dbrand’s Klaviyo email marketing platform • Transactional flows - onboarding sequences, cart recovery • Acquisition campaigns - product and promotion launches • Engagement campaigns - deliver high value content and experiences • A/B test and iterate every aspect of dbrand’s email communication flows and campaigns. • Collaborate closely with the Creative team to identify requirements and development of assets (images, videos, brand elements, and copy) • Plan and deploy campaigns for the launch of all new products, designs, and special or limited edition drops • Conduct market research and trend analysis to develop effective campaigns. • Evaluate, recommend, and drive implementation of new communication platforms (i.e. SMS, Social Messaging, Chatbots, etc.) to further elevate dbrand’s customer communication experience. • Regularly report on key business and digital marketing metrics and KPIs.

Floowi connects top LATAM professionals with leading U.S. companies through remote talent solutions. Our mission is to make LATAM the world’s premier hub for growth and excellence. 🌟 About our Client: Our client is a fast-growing U.S.-based email marketing agency specializing in lifecycle and retention marketing for e-commerce brands. They work with high-growth online businesses, helping them drive revenue through advanced email strategy, data-driven insights, and best-in-class execution. The team operates in a collaborative agency environment with a strong focus on strategic excellence, client success, and long-term partnerships, and is actively scaling their senior team to support continued growth. ✍ Short Description: The Senior Email Strategist will own end-to-end email and lifecycle strategy for a portfolio of e-commerce clients. This is a highly strategic, client-facing role designed for someone with strong agency experience who can quickly onboard, take ownership of accounts, and begin leading strategy within the first 1–2 weeks. You will be responsible for audits, strategy development, performance analysis, and ongoing optimization, while working closely with Project Managers and execution teams (copy, design, and implementation). This role is ideal for a senior-level professional who thrives in a fast-paced agency environment and enjoys owning both strategy and client relationships. 🌎 Location: 100% Remote (LATAM only) 🗣 Language Requirements: Advanced English (C1+) ⏰ Schedule: Full-time 😀 Start Date: ASAP 💰 Compensation & Benefits: - Competitive base salary in USD. - Remote-first flexibility. Work from anywhere. - A monthly flexible benefits budget, in addition to your salary. - PTO and paid U.S. holidays 💼 Responsibilities: Strategic Planning & Execution - Develop high-impact email and lifecycle marketing strategies aligned with client business goals. - Own segmentation strategy, automation architecture, and campaign planning. - Create detailed content calendars and strategic direction (execution handled by internal teams). - Lead A/B testing strategies and implement continuous optimizations. - Bring forward strong strategic ideas based on industry trends and performance insights. Data Analysis & Reporting - Analyze email performance, revenue attribution, and ROI across accounts. - Translate data into clear insights and actionable next steps for weekly and monthly reporting. - Proactively identify opportunities to improve retention, engagement, and LTV. Client Relationship Management - Serve as the primary strategist and trusted partner for 5–8 e-commerce clients. - Lead client calls, communicate results, and present strategic recommendations. - Answer client questions clearly and confidently, maintaining strong relationships. - Identify upsell opportunities when aligned with client needs. Project Management & Execution Oversight - Work closely with Project Managers, copywriters, designers, and implementation specialists. - Ensure deliverables align with strategic goals and timelines. - Collaborate cross-functionally to maintain smooth workflows and high-quality output. 🎯 Success in This Role Looks Like: - Client Retention: Maintaining <5% churn per quarter. - Client Load: Successfully owning strategy for 5–8 clients simultaneously. - ROI: Helping clients achieve a minimum 5x ROI from email programs. - Strategic Leadership: Proactively guiding clients with strong insights and data-backed recommendations. 💡 Qualifications: - 3–5+ years of experience in email, lifecycle, or retention marketing. - Experience in an agency environment. - Strong experience working with e-commerce brands. - Deep understanding of Klaviyo and lifecycle marketing best practices. - Excellent ability to analyze data and translate it into strategy. - Highly organized, detail-oriented, and comfortable managing multiple clients. - Strong communication skills and confidence working directly with clients. - Ability to onboard quickly and operate independently. 📩 If you’re a senior-level email strategist who loves owning strategy, working with clients, and driving measurable impact for e-commerce brands, we’d love to hear from you. Please apply — our team is excited to connect.

• Layout, test, and circulate HTML email drafts with Business Development teams, partners, and other stakeholders • Assist in building distribution lists and segmenting contacts in the CRM database based on multiple criteria for targeted mailings • Send emails primarily using Microsoft Dynamics Customer Insights – Journeys (formerly Dynamics 365 Marketing) • Ensure email deployments comply with consent policies based on audience and location, using exclusion segments to adhere to GDPR, CAN-SPAM, and other email marketing regulations • Create HTML email templates and periodically update existing templates to support evolving business needs and brand standards • Troubleshoot bugs, broken links, formatting issues, and other technical problems as they arise

Role Description We are looking for an Email Marketing Specialist to join our award-winning team! This is a new role, and would suit someone who understands email marketing in the nonprofit sector, and wants to be part of a fast-growing digital marketing team within Torchbox. You’ll be supporting building and managing email programs for our nonprofit clients. Your responsibilities will include: - Supporting integrated digital campaigns that include email marketing as part of acquisition, conversion or retention strategies. - Building, testing and sending email campaigns using platforms such as Dotdigital, Salesforce Marketing Cloud, Engaging Networks, Mailchimp, Campaign Monitor or similar. - Auditing email activity and providing recommendations for segmentation and automated journeys. - Planning, setting up and optimising PPC and paid social campaigns across platforms such as Google Ads and Meta. - Developing and implementing testing plans across paid and email channels to improve performance. - Auditing accounts across paid channels and email marketing, developing strategy recommendations for clients. - Monitoring performance daily and making data-led optimisation decisions. - Producing clear, insight-led reports using Google Analytics and platform data. - Managing multiple client accounts and delivering work accurately and on time. - Working closely with Account Managers, Consultants and Analysts to ensure campaigns align with client objectives and deliver measurable impact. Qualifications - Experience building and sending email marketing campaigns, ideally using Dotdigital. - Experience in auditing email marketing accounts and developing strategy recommendations for clients. - Understanding of GDPR and data protection best practice. - Hands-on experience using CRM or marketing automation platforms - the more, the better. - Experience using Google Analytics (or similar) to measure and analyse campaign performance. - Strong numerical skills and confidence using Google Sheets or Excel. - Excellent written and verbal communication skills. - High attention to detail and ability to manage multiple priorities. Requirements - Basic HTML/CSS knowledge for email templates. - Experience mapping supporter journeys for fundraising products and designing automation workflows. - Experience working within the charity sector and delivering campaigns with non-profit objectives such as digital fundraising and stewardship. - Hands-on experience running PPC and paid social campaigns. Benefits - Become a co-owner of Torchbox, shape our success and share in the rewards. - Work with awesome clients doing rewarding, purposeful work. - Competitive salary + annual review + bonuses. - Ethical pension scheme, with a 6% contribution from Torchbox. - 27 days holiday, plus public holidays. - Fully remote, hybrid, office full-time, whatever works for you. - Training and conference budget to discover new ideas. - Paid time off to volunteer for causes that matter to you. - Health schemes and access to mental health support. - Electric car salary sacrifice scheme (UK only). - Wellness programme and cycle-to-work scheme, alongside other lovely things that are good for you and the environment. - Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the office and a bunch of other cool stuff we’d love to tell you about. Company Description Torchbox is the leading digital marketing agency for UK and international nonprofits. We’re proud to provide digital marketing services to various charities and organisations around the world. Torchbox is 100% employee-owned, meaning everyone is a co-owner from day one, fostering an amazing, progressive ownership and learning culture.