Torchbox

Role Description We are seeking a curious and skilled Web Analyst to join our Measurement & Impact team. The ideal candidate will play a crucial role in analysing web data to drive insights and impact for our charity clients. This role requires a blend of technical expertise, excellent communication skills, and a passion for using data to make a difference. - Comfortable working independently on defined tasks and smaller client projects. - Using tools like GA4, GTM, and Looker Studio to ensure data is collected accurately and presented clearly. - Part of a team of data-obsessed analysts passionate about high-quality data collection, visualisation, and analysis. - In an incredible position to learn and develop your skills. Qualifications - Proven experience with GTM and GA4 to support tracking, reporting, and basic implementation. - Solid understanding of tracking setup in compliance with cookie consent preferences. - Experience with consent mode setup and testing. - Basic knowledge of marketing tags, pixels, and their applications. - Proficiency in using Looker Studio to build clear, easy-to-understand dashboards. - Familiarity with dataLayers and their use in tracking setup. - Ability to sense-check data and identify when tracking or reporting may be incorrect. - Comfortable analysing data to identify trends and ask questions about what might be driving changes. - Exceptional communication skills, with the ability to simplify complex issues for non-expert audiences. - Excellent project and time management skills, with a proven ability to learn and work on tasks independently. - A curious mindset with a willingness to ask questions, learn, and grow. - Understanding of the broader purpose of data collection: to deliver impactful insights and outcomes for clients. Requirements - Experience working with charity organisations or in a consultancy role (desirable). - Experience working with multiple data sources (e.g. GA4, Search Console, ad platforms) (desirable). - Certifications in Google Analytics, Google Tag Manager, or other relevant analytics platforms (desirable). Benefits - Become a co-owner of Torchbox, shape our success and share in the rewards. - Work with awesome clients doing rewarding, purposeful work. - Competitive salary + annual review + bonuses. - Ethical pension scheme, with a 6% contribution from Torchbox. - 27 days holiday, plus public holidays. - Fully remote, hybrid, office full-time, whatever works for you. - Training and conference budget to discover new ideas. - Paid time off to volunteer for causes that matter to you. - Health schemes and access to mental health support. - Electric car salary sacrifice scheme (UK only). - Wellness programme and cycle-to-work scheme, alongside other lovely things that are good for you and the environment. - Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the offices and a bunch of other cool stuff we’d love to tell you about.

Role Description We are looking for an Email Marketing Specialist to join our award-winning team! This is a new role, and would suit someone who understands email marketing in the nonprofit sector, and wants to be part of a fast-growing digital marketing team within Torchbox. You’ll be supporting building and managing email programs for our nonprofit clients. Your responsibilities will include: - Supporting integrated digital campaigns that include email marketing as part of acquisition, conversion or retention strategies. - Building, testing and sending email campaigns using platforms such as Dotdigital, Salesforce Marketing Cloud, Engaging Networks, Mailchimp, Campaign Monitor or similar. - Auditing email activity and providing recommendations for segmentation and automated journeys. - Planning, setting up and optimising PPC and paid social campaigns across platforms such as Google Ads and Meta. - Developing and implementing testing plans across paid and email channels to improve performance. - Auditing accounts across paid channels and email marketing, developing strategy recommendations for clients. - Monitoring performance daily and making data-led optimisation decisions. - Producing clear, insight-led reports using Google Analytics and platform data. - Managing multiple client accounts and delivering work accurately and on time. - Working closely with Account Managers, Consultants and Analysts to ensure campaigns align with client objectives and deliver measurable impact. Qualifications - Experience building and sending email marketing campaigns, ideally using Dotdigital. - Experience in auditing email marketing accounts and developing strategy recommendations for clients. - Understanding of GDPR and data protection best practice. - Hands-on experience using CRM or marketing automation platforms - the more, the better. - Experience using Google Analytics (or similar) to measure and analyse campaign performance. - Strong numerical skills and confidence using Google Sheets or Excel. - Excellent written and verbal communication skills. - High attention to detail and ability to manage multiple priorities. Requirements - Basic HTML/CSS knowledge for email templates. - Experience mapping supporter journeys for fundraising products and designing automation workflows. - Experience working within the charity sector and delivering campaigns with non-profit objectives such as digital fundraising and stewardship. - Hands-on experience running PPC and paid social campaigns. Benefits - Become a co-owner of Torchbox, shape our success and share in the rewards. - Work with awesome clients doing rewarding, purposeful work. - Competitive salary + annual review + bonuses. - Ethical pension scheme, with a 6% contribution from Torchbox. - 27 days holiday, plus public holidays. - Fully remote, hybrid, office full-time, whatever works for you. - Training and conference budget to discover new ideas. - Paid time off to volunteer for causes that matter to you. - Health schemes and access to mental health support. - Electric car salary sacrifice scheme (UK only). - Wellness programme and cycle-to-work scheme, alongside other lovely things that are good for you and the environment. - Some pretty epic socials (virtual and in-person), weekly free veggie lunches in the office and a bunch of other cool stuff we’d love to tell you about. Company Description Torchbox is the leading digital marketing agency for UK and international nonprofits. We’re proud to provide digital marketing services to various charities and organisations around the world. Torchbox is 100% employee-owned, meaning everyone is a co-owner from day one, fostering an amazing, progressive ownership and learning culture.