• Desarrollo y mantenimiento de aplicaciones en React. • Uso de React Query (TanStack Query) para la gestión avanzada de datos. • Manejo de estados globales con Context API. • Creación de tests con Vitest y enfoque TDD. • Optimización de renderizado, rendimiento y patrones de arquitectura en frontend. • Desarrollo de interfaces usando Tailwind CSS. • Colaboración con el equipo técnico en metodologías ágiles.

Role Description The Engagement Specialist I will serve an integral role in patient engagement. The Engagement Specialist I will be responsible for telephonic outreach to Somatus members to enroll them in the program and facilitating their initial interaction with the care team. This role will also answer inbound phone calls and assist the care team members with rescheduling or reengagement members. This role is a fully remote position. - Outreach to members to introduce the Somatus program and encourage enrollment. - Complete the scheduling of their initial visit with the care team during the enrollment process. - Manage a daily queue of members to be outreached; performance will be measured by number of calls completed and members enrolled in the program. - Quality documentation of interaction with members will be expected; quality will be measured by correctly following the process and the level of detail in the notes. - Ability to perform in a fast-paced environment while still completing tasks with a high level of accuracy. - Consistently presents a professional, empathetic, and energetic approach during all interactions with members. - Effectively assess situations and determine the most appropriate path to address the member’s needs. Qualifications - High school diploma or GED required; Associates degree or higher from an accredited college preferred. - Experience working in a high call volume setting strongly preferred. - Experience in healthcare setting strongly preferred. - Familiarity with medical terminology and HIPAA laws strongly preferred. - Must be organized, detail-oriented, and able to handle multiple tasks simultaneously. - Ability to verbally articulate and communicate with manager, team members, and customers. - Perform other duties and responsibilities as required, assigned, or requested. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - Subsidized, personal healthcare coverage (medical, dental, vision). - Accrual of 3 weeks’ Vacation (PTO). - Professional Development, CEU, and Tuition Reimbursement. - Curated Wellness Benefits supporting teammates' physical and mental well-being. - Community engagement opportunities. - And more!

Why Mozilla? Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people. The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms. About this team and role: addons.mozilla.org (AMO) is the foundation of the Firefox add-ons ecosystem. It’s a showcase for developers to publish and grow their extensions, and a place of discovery for millions of users who customize Firefox to make it their own. AMO carries the responsibility of building a great, secure, and trustworthy experience for both users and developers. As a Senior Software Engineer, you’ll bring a passion for crafting beautiful, accessible experiences to AMO. You’ll work closely with designers and product managers to turn ideas into polished features, modernize the platform and its architecture, and see your work reach millions of people around the world. The Add-ons Engineering team builds and maintains AMO as a critical part of Firefox’s customizability. Our responsibilities include: - Frontend and full stack development: React/TypeScript frontends, Django backend, MySQL datastore. - Platform reliability: deployments, monitoring, and incident response on Google Cloud. - Feature development: submission flows, trust and safety signals, and DevHub modernization. - Open collaboration: We work in the open, with contributions from Mozilla staff and community members. What you’ll do: - Design, build, and refine frontend experiences in AMO and DevHub, ensuring they are fast, accessible, and user-friendly. - Contribute to modernization and improvements in architecture and maintainability. - Help keep the platform safe and trustworthy, with attention to security and user trust. - Step in to resolve issues impacting users and developers, from small bugs to larger incidents. - Collaborate with designers, product managers, QA, and community contributors to deliver end-to-end improvements. - Contribute in the open through pull requests, code reviews, and discussions. What you’ll bring: - 4+ years of professional experience building modern web applications. - Proficiency in React, JavaScript/TypeScript, HTML, and CSS, with strong debugging and testing skills. - Familiarity with Python/Django or similar backend frameworks. - Understanding of web security principles and practices. - Awareness of accessibility, responsive design, and API integration. - Strong collaboration and communication skills in a distributed team environment. - Comfortable working in an environment that includes contributions from both staff and the open-source community. - Commitment to our values: - Welcoming differences - Being relationship-minded - Practicing responsible participation - Having grit Bonus points for: - Experience with relational databases such as MySQL. - Exposure to cloud infrastructure (Google Cloud or similar). - Contributions to open source projects. - Other front end stacks such as Jinja2. - Experience mentoring or supporting junior developers. What you’ll get: - Generous performance-based bonus plans to all eligible employees - we share in our success as one team - Rich medical, dental, and vision coverage - Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute) - Quarterly all-company wellness days where everyone takes a pause together - Country specific holidays plus a day off for your birthday - One-time home office stipend - Annual professional development budget - Quarterly well-being stipend - Considerable paid parental leave - Employee referral bonus program - Other benefits (life/AD&D, disability, EAP, etc. - varies by country) About Mozilla Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online. Commitment to diversity, equity, inclusion, and belonging Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions. We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation. We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose. Group: D #LI-REMOTE Req ID: R2970 Hiring Ranges: Canada Tier 1 Locations $104,000—$151,000 CAD Canada Tier 2 Locations $94,000—$137,000 CAD

Power Go est une entreprise qui offre des solutions Web et marketing conçues pour le domaine des concessionnaires motorisés (sport motorisé, véhicule récréatif, machinerie agricole et autres). Vous avez de l'expérience en support technique logiciel et aimez faire avancer des dossiers concrets avec des clients? Vous êtes à l'aise pour enquêter, retrouver de l'information manquante, expliquer des enjeux techniques clairement et coordonner plusieurs intervenants jusqu'à la résolution d'un problème? Vous pourriez être la personne que nous recherchons. Chez Power Go, ce rôle contribue directement à l'évolution de Web Turbo, notre plateforme Web. Vous interviendrez dans des dossiers liés au Web, aux domaines et au DNS, dans un rôle de support technique spécialisé orientée résolution, qualité d'exécution et expérience client. Nous gérons déjà plus de 350 domaines, et ce nombre continue d’augmenter. Pour soutenir cette croissance, nous avons développé plusieurs outils qui accélèrent la recherche, les validations, les transferts de zones DNS et les vérifications. Notre approche repose fortement sur l’automatisation et l’intégration de l’intelligence artificielle, et ce rôle s’inscrit directement dans cette évolution. Vous utiliserez ces outils au quotidien, contribuerez à les améliorer avec l’équipe de développement et participerez activement à pousser plus loin l’automatisation, les vérifications avancées et le nettoyage automatique, tout en apportant le jugement humain là où il fait réellement la différence. PRINCIPALES RESPONSABILITÉS Support technique et suivi client - Prendre en charge des dossiers techniques liés aux domaines, au DNS et aux plateformes Web de nos clients - Mener les recherches nécessaires pour retrouver un domaine, son fournisseur DNS ou les accès requis lorsque l'information est incomplète - Faire les suivis avec les clients, agences, registraires, hébergeurs et autres intervenants pour faire progresser les dossiers - Expliquer clairement les étapes, contraintes et recommandations techniques aux différentes parties concernées Automatisation, validation et amélioration continue - Utiliser nos outils internes pour faciliter la recherche, la validation et le transfert de zones DNS Effectuer les validations finales et les vérifications critiques pour assurer la stabilité des services Collaborer avec l'équipe de développement pour améliorer l'automatisation, les vérifications et le nettoyage automatique - Contribuer à faire évoluer le poste et les processus en proposant des améliorations concrètes, notamment avec l'IA et d'autres outils de productivité À PROPOS DE VOUS - Entre deux (2) et cinq (5) années d'expérience en support technique, support logiciel, support applicatif ou rôle similaire - Expérience concrète avec des clients dans un contexte de PME ou de logiciels d'affaires - Bonne compréhension du fonctionnement général du Web, des domaines, du DNS et des accès associés - À l'aise dans des dossiers où il faut enquêter, structurer l'information et faire avancer plusieurs intervenants - Intérêt marqué pour l'automatisation, les outils d'IA et l'amélioration continue - Minutie, autonomie, initiative et bon sens de l'organisation - Bonne maîtrise du français et de l'anglais CE QUI VOUS ATTEND - Formation continue pour soutenir votre développement personnel et professionnel - Environnement de travail décontracté avec une culture orientée vers les résultats et la qualité - Contribuer au développement d'une entreprise dans une période clé de son évolution - Salaire à partir de 60k - Horaire flexible et télétravail - Programme de vacances des plus compétitifs débutant à quatre (4) semaines - Programme d'assurances, y compris dentaire et télémédecine - Équipe dynamique et passionnée