Maintaining frequent contact and developing relationships with external specialty authors, editors, and peer reviewers.

Pay Rate: $16.50/hour Length: 12 weeks Hours: 40 hours/week Location: Boston, MA office; Remote, USA Macmillan Learning is a privately-held, family-owned education publishing and services company and because of that we’re able to focus on what’s most important—helping students of all abilities and backgrounds learn and succeed. Education creates opportunities for students, helps develop lifelong skills, and enhances our society. At Macmillan Learning, we recognize the important role that educational content and technology play in supporting that. All that we do—from the pioneering products and learning materials we create for high school and college students, to the authors and creators we sign —is in service of ensuring that students of all abilities and backgrounds engage, learn and succeed. Our mission is to inspire what’s possible for every learner. We envision a world in which every learner succeeds. Through our content, tools, and services, we aim to make that a reality. Intern with us Summer 2026, so you can Achieve More. What will you be doing and learning? The Content Management- Production & Permissions Internship will provide a general introduction to support for Learning Resource Group workflows. This internship role will be divided in three sections to highlight the different, yet integrated, workflows: Production In this internship, you will learn aspects of both print and digital production work, including project setup with vendors, the conventions of print and digital design (Cascading Style Sheet, “CSS”), the editorial and documentation styles we enforce, production workflows and tools, and scheduling. You may be asked to help with the following tasks: copyediting or proofreading small portions of content, checking covers, triaging corrections from multiple parties, reviewing ePub or print samples, reviewing printer pages, or helping to update or improve documentation. Permissions In this portion of the internship, you will learn about permission, design and illustration workflows. You will provide assistance with licensing, invoice processing, proof checks, permission research, license follow ups, asset metadata checks, line art accessibility checks, asset archiving, AI creation. (Note: Many of these workflows require extensive data entry and reporting with various platforms--- rights system, digital repositories (Digital Asset Management, “DAM”/Content Management System, “CMS”), Jira, Slack, invoice payment system, “xflow”.) Digital Content Management Systems In this internship you will learn about content management systems, various metadata, publishing workflows. You'll learn about the Agile development of system improvements. You will be trained on how to Quality Checks of metadata and see a project through the archival process. You will manage Jira tickets for the archival tasks and work with a vendor. You may be asked to help remediate metadata on assets already stored in our Digital Asset Management, “DAM” system. You may work on asset migration projects, as we support users storage and workflows within our systems. Skills / Knowledge: - You must be enrolled in a degreed program (i.e. Bachelor’s, Master’s, etc). - We will accept applicants graduating from their degree in Spring 2026. - Recent graduates within the last 6 months will be considered. This is an on-site internship that requires being in the Boston, MA office. This internship is eligible for remote participation, excluding the following locations: Alaska, Arkansas, California, Connecticut, Washington DC, Hawaii, Illinois, Mississippi, Nevada, New York, South Dakota, Washington State, West Virginia, Wyoming. Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, X, and LinkedIn. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany. We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here. The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education’s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

• Oversee the development, maintenance, and continuous improvement of StarRez Academy and StarCare Online. • Ensure all learning and support content is current, accurate, and aligned with product updates and company strategy. • Repurpose content across multiple formats (guides, video, eLearning, webinars, knowledge base, and social media). • Optimize content for searchability and accessibility, ensuring users can quickly find and apply information. • Lead and mentor a team of instructional designers, Absorb LMS users and content creators including, E-Learning Specialists, and LMS Administrators in Customer Enablement. • Set priorities, manage workloads, and ensure deadlines are consistently met. • Foster a culture of creativity, accountability, and continuous improvement. • Research and source new content ideas that anticipate customer needs and align with industry trends. • Ensure all published materials adhere to company voice, branding, and compliance standards. • Collaborate with product teams to develop release-specific training and documentation. • Partner with marketing to align learning content with promotional campaigns and customer engagement strategies. • Collaborate with internal committees such as the Academy Steering Committee to drive strategic learning initiatives. • Expand learning brands and programs, including StarRez Explorer and future Academy learning opportunities. • Produce monthly reports on StarRez Academy performance and SCO (Sharable Content Object) usage metrics. • Maintain high editorial standards in writing, editing, and multimedia content production. • Measure effectiveness of learning and support content using engagement analytics, customer feedback, and support metrics.

• Collaborate with product marketing, sales, and customer success to create, enhance, and distribute content that addresses audience pain points, industry challenges, and solutions • Adapt existing content (e.g., blog posts, white papers, webinars) into demand-focused assets, including email sequences, social media posts, and landing pages • Collaborate with cross-functional teams to ensure content aligns with marketing campaigns and product launches • Provide editorial direction and training on best practices to ensure content consistency and optimization across platforms • Perform keyword research and develop SEO-friendly content strategies to increase organic reach and visibility • Develop and refine a social media strategy tailored to engage B2B audiences • Oversee the distribution of content across social media platforms • Use data to adjust content strategy and improve performance, measuring success in terms of lead generation, reach, and engagement metrics