• Develop advanced analyses and predictive models to support decision-making • Structure and maintain data pipelines, ensuring data quality and integrity • Create and evolve dashboards and reports with KPIs and OKRs for different business areas • Translate complex data into clear, strategic insights • Collaborate with BI teams, Data Engineering, and business units • Support the definition of metrics and targets, promoting a data-driven culture • Build and maintain indicators within the ServiceNow environment

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow Certified Technical Architect to support our VA ESOM program in a dedicated, full-time Demand/Intake capacity. Previously a part-time function, the client has identified this role as critical enough to warrant full-time coverage. You will serve as the primary technical authority embedded within the Demand team, evaluating incoming requests with architectural rigor before they become actionable stories or projects. You will also engage directly with associated development teams to advise on complex backlog items, bridging intake assessment with downstream delivery execution. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities Technical Oversight & Review - Lead demand pre-screening activities, including reviewing work required, definition of done, readiness of project requirements, and technical complexity. - Validate that technical requirements are complete and align with VA guidelines and ServiceNow platform standards before work enters the delivery pipeline. - Conduct thorough reviews of code created by Distributed Development teams prior to entry into the Software Development Life Cycle (SDLC), ensuring accuracy, completeness, and adherence to government-mandated technical standards. - Validate compliance with ServiceNow best practices and VA platform governance policies across all reviewed deliverables. - Flag scope risk and customization concerns early, ensuring only well-defined, architecturally sound work becomes actionable. Technical Leadership & Escalation - Advise development teams on complex backlog items, providing architectural direction to unblock delivery and maintain design integrity. - Act as a technical escalation point for developers and product owners, providing mentorship, guidance, and expertise. - Collaborate with product owners and development teams to address roadblocks, offer strategic recommendations, and ensure alignment with overall enterprise architecture. - Maintain strong collaborative relationships with internal platform support and development teams, fostering a culture of technical excellence. - Design end-to-end enterprise-grade ServiceNow solutions aligned to business needs, integrations, and organizational strategy. - Partner with governance boards and senior stakeholders to analyze business processes and recommend platform enhancements. ServiceNow Support & Troubleshooting - Assist platform support developers in submitting cases, escalating issues, and troubleshooting complex ServiceNow platform challenges through HIWave Support. - Provide support for identifying and addressing post-deployment issues or defects identified during testing or live production. Qualifications Mandatory Requirements - ServiceNow Certified Technical Architect (CTA) or equivalent advanced ServiceNow certification(s). - Experience working with or for government agencies, preferably the Department of Veterans Affairs (VA). - Bachelor's degree in Engineering, mathematics, business administration. An additional 8 years of experience may be substituted for the educational requirement for a total of 16+ years of experience. Technical Expertise and Experience - 8+ years of experience in ServiceNow development, architecture, and platform governance. - Advanced technical knowledge of ServiceNow core modules (e.g., ITSM, ITOM, ITBM) and familiarity with customizations and integrations. - Proven ability to review and ensure compliance with ServiceNow platform best practices, standards, and policies in a federal environment. - Expertise in troubleshooting ServiceNow incidents and defects, as well as escalation with ServiceNow vendor support (HIWave). Project Management & Communication - Strong skills in pre-screening and analyzing project demands to assess feasibility, technical complexity, and platform impact. - Experience drafting and implementing workflows, processes, and solutions as a technical architect. - Exceptional interpersonal, written, and verbal communication skills to foster collaboration with distributed teams.  Preferred Qualifications:  - Hands-on experience with Agile and/or ITIL frameworks. - Advanced configuration knowledge with the ServiceNow SDLC module. - Familiarity with VA regulations, IT governance models, and software standards. - Advanced problem-solving and analytical skills. - Impactful team player who looks to enable the team toward the end goal. Clearance Requirement: - US Citizen or Green card holder - Willing and able to obtain and maintain Public Trust Clearance - Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents - If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is seeking a ServiceNow Employee Center Lead Consultant to serve as the primary workstream lead for an Employee Center build-out on a large-scale federal engagement with the Department of Veterans Affairs. This is a greenfield implementation — the VA's Employee Center is being stood up from scratch — and the person in this role will own end-to-end delivery from discovery through deployment. This role requires someone who can operate at two levels simultaneously: hands-on ServiceNow configuration expertise in Employee Center Pro, and the workstream leadership skills to drive stakeholder alignment, manage dependencies across a complex platform program, and keep delivery on track. You will be the face of the Employee Center workstream to VA stakeholders and a key delivery partner to the broader Kentro platform team. This role supports Kentro’s ServiceNow platform program at the Department of Veterans Affairs. The program operates under an Enterprise Service Operations and Management (ESOM) model and spans a broad platform scope including ITSM, HRSD, CMDB, and Employee Experience. The Employee Center workstream is a high-visibility initiative directly tied to improving how VA employees access services and information across the enterprise. Kentro employees on this program work within a collaborative, multi-vendor environment and are expected to represent Kentro’s delivery standards with professionalism and technical credibility. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities - Own the Employee Center workstream from discovery through deployment, serving as the primary point of contact for VA stakeholders and internal platform teams - Lead discovery sessions and requirements workshops to capture employee self-service needs across HR, IT, facilities, and other VA service domains - Architect and configure Employee Center Pro experiences including topic pages, campaigns, content targeting, portal branding, and service catalog integrations - Coordinate with HRSD, ITSM, and CMDB workstreams to ensure the portal experience aligns with underlying process and data models - Develop and maintain workstream plans, milestone tracking, risk logs, and status reporting cadences for program leadership and VA stakeholders - Facilitate design reviews, sprint ceremonies, and UAT sessions with VA product owners and end users - Drive knowledge base strategy and content governance in partnership with VA content owners - Identify and escalate blockers, scope changes, and dependency risks to the Program Manager in a timely manner - Mentor junior developers and administrators embedded in the Employee Center workstream - Ensure all portal deliverables meet Section 508 accessibility requirements and applicable VA digital standards Qualifications - 10+ years of ServiceNow implementation experience, with at least 2 years specifically in Employee Center or Service Portal development - Bachelor’s degree in Engineering, Computer Science, or related scientific / technical discipline. An additional 8 years of relevant experience can be substituted for the degree requirement for a total of 18+ YOE. - Demonstrated experience leading a ServiceNow workstream or functional area within a larger platform program - Hands-on proficiency in Employee Center Pro configuration: topic pages, campaigns, content targeting, branding, and service catalog integration - Strong understanding of ServiceNow Knowledge Management, the Now Platform UX framework, and foundational ITSM/HRSD data models - Experience working directly with client stakeholders to gather requirements, facilitate workshops, and drive consensus on design decisions - Ability to produce clear written deliverables — design documents, sprint plans, status reports — appropriate for a federal program environment  Preferred Qualifications:  - Active ServiceNow certifications (CSA required; CIS-HRSD, CIS-ITSM, or Employee Experience certifications strongly preferred) - Prior experience on federal civilian or VA programs, particularly in an IT modernization or ESOM context - Familiarity with Agile/SAFe delivery methodologies and working within a scaled platform program structure - Experience with Section 508 compliance testing and accessible UX design on the Now Platform - Background in knowledge management strategy, content governance, or information architecture - Exposure to integration patterns connecting Employee Center with external HR systems of record or identity providers Clearance Requirement: - US Citizen or Green card holder - Willing and able to obtain and maintain Public Trust Clearance - Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents - If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the job link and then click the blue “Apply” button at the top right of Job Description. Please upload your resume and complete all the application steps. You must fully submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us.

ServiceNow Consultant (Developer) - Legal Service Delivery Application Deadline: 30 April 2026 Department: ServiceNow Employment Type: Full Time Location: Remote Reporting To: Smit Patel Description At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. As a ServiceNow Consultant (Developer), you will play a vital role at Nuvitek. You be working closely with an equally enthusiastic team of developers and engineers working in an Agile environment to modernize our customer's application using low-code solutions and enhance the ServiceNow platform for our organization. As part of the process, you will be learning from peers/ seniors and will be mentoring juniors in your tenure with Nuvitek. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. What you will do: - Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based upon the prioritized product backlog - Bring innovating, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources including internal as well as external resources - Build service requests from the requirements including requests, request items and tasks using workflows - manage data flows from the customer to the support teams providing the service - Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments. - Unit test all developed features, including edge cases. Also be comfortable to conduct peer review of other developer’s code as needed - Attend and actively participate in all Agile-related meetings. Work within the Agile framework including participating in User Story grooming sessions, Sprint Planning meeting, and retrospectives - Delivery presentations as required to the client during Sprint demos as well coordinating meetings with intersecting teams as required. - Participate in implementation architectures for digital solutions, frameworks, and accelerators - Participate in knowledge sharing sessions within the company to socialize best practices and draft white papers as applicable - Help with building proof of concept, creating technical solutions for internal application as needed. - ServiceNow implementation experience in ITIL/ITSM modules (Incident, Problem, Change, CMDB & Asset). What you will bring: - Bachelor's degree in Computer Science, Information Systems, or an equivalent technical field. - At least 4-7+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the full capabilities (discover, design, implement and optimize) of the ServiceNow platform while delivering in an Agile framework. - A solid understanding of IT delivery methodology and leading teams in the implementation of the solution according to the design/architecture. - Experience with ServiceNow components such as CSM, Service Catalog, App Engine, Change /Incident/Problem Management, Asset Management, CMDB, Knowledge, Event Management, etc. - Experience with creating reports and dashboards within ServiceNow. - ServiceNow Certified Application Developer or ServiceNow Certified CSM Implementation Specialist. - Fairly good understanding of data concepts (SQL, Databases) and business workflows - Strong verbal and writing skills, including the demonstrated ability to effectively communicate at all levels with technical as well as business resources It would be great if you also had: - Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow - Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision - Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management. - Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills. - Good communication and interpersonal skills in a remote environment - Experience working with software development team members. - Other open sources technology experience preferred Benefits: Nuvitek is proud to offer a comprehensive benefits package: - Medical Insurance - Dental Insurance - Vision Insurance - Disability and Life Insurance - Parental Leave - 401K - Paid Time Off Equal Opportunity Employer Statement Nuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.