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Ylopo is a next-generation Complete Digital Marketing Solution designed to help find more clients & build your brand.
Onboarding Project Manager
Location
United States
Posted
52 days ago
Salary
$70K - $75K / year
Seniority
Senior
Job Description
Onboarding Project Manager
Ylopo
• Act as primary technical account manager for Ylopo Radar AI subscribers • Onboard and activate clients into the Radar AI ecosystem • Field strategy questions related specifically to Radar AI pipeline • Ensure clients understand product outputs and are capable of interpreting their results and next best actions • Track performance metrics across the Radar AI client-base and identify optimization opportunities • Work directly with product to stay ahead of enhancements and roadmap changes • Translate product updates into client-facing enablement • Collect structured client feedback to improve feature prioritization • Identify common friction points and escalate trends early • Collaborate with the Ylopo account growth organization to identify expansion opportunities and scale usage of the Radar AI product line • Track post go-live adoption velocity, retention trends, and revenue impact • Identify upsell and cross-sell opportunities tied to Radar AI usage • Create and refine Radar AI best-practice documentation • Support webinars and launch trainings • Develop repeatable onboarding frameworks • Collaborate with the Ylopo training and coaching organization for product-level education
Job Requirements
- 5+ years of experience managing relationships in a Client Success, Account Management, or equivalent role
- Deep understanding of real-estate and seller pipeline strategy
- Ability to interpret AI-driven engagement data
- Strong client-facing communication
- Operational discipline with familiarity in managing and tracking tasks within a CRM platform
- Product curiosity and feedback translation ability
- Comfort managing high-volume subscription portfolios
- Experience working in a SaaS business environment or enterprise software highly preferred
- Knowledge of Salesforce and FUB CRMs a plus
Benefits
- medical, dental, and vision benefits
- paid holidays, vacation, and sick days
- a 401(k)
- paid monthly parking (if applicable)
- team building events, team lunches/ happy hours, and other company wide events
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