Ylopo

Role Description The Data Entry Support Specialist at Ylopo is responsible for supporting clients and internal teams with data entry tasks associated with Ylopo’s Product Support and other support teams. Primarily focused on Agent Onboarding and Offboarding for clients of Ylopo, with other tasks as assigned. - Process forms to enter data accurately and efficiently into designated websites and databases for Ylopo Agent Onboarding and Offboarding. - Verify and correct any discrepancies via email with customers and new information as it becomes available. - Respond via email to all clients in a timely manner to provide a high level of customer support and complete tasks. - Collaborate with the Branded Sites and Support Team members to ensure data consistency and accuracy across multiple platforms. - Ensure data integrity and security by following company protocols and procedures. - Organize and sort information according to specified guidelines. - Consistently meet the required KPIs and number of forms to process daily. - Perform other administrative tasks and duties as assigned. Qualifications - Ability to grasp moderate technical concepts and systems. - Previous experience in a data entry role. - Professional manner and responsiveness to clients. - Consistent work habits and strong work ethic. - Strong organizational skills and attention to detail. - Ability to take initiative and work independently toward deadlines. - Strong written communication skills. - Positive demeanor, trustworthy character. - Adaptability and willingness to learn new software and tools. Requirements - Processor for both main and backup computer should be 2ghz and above; Intel core 5/7 is highly required. - RAM should be at least 16 gig with 100 GB free disk space. - USB headset with noise canceling feature. - At least 20 mbps & up wired connection for main ISP. - Backup internet is a must (strictly no USB sticks allowed). Benefits - A commitment to personal development. - Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company. - Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts. - Team building events, team lunches/happy hours, and other company-wide events. - A supportive, caring environment dedicated to continuous learning and growth. Shift Schedule 8AM - 5PM Pacific Standard Rate Starts at PHP 30,000

• Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions. • Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support. • Maintain client confidence by keeping their information confidential. • Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products. • Consult with users to determine steps and procedures taken to identify and resolve the problem. • Apply knowledge of computer software, hardware, and procedures to solve problems. • Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems. • Maintain knowledge of technology innovations and trends. • Performs other related duties as assigned. • Develop great client relationships to keep clients excited about joining Ylopo • Speak confidently and professionally with clients. • Serve as subject matter expert for the Ylopo process. • Learn the ins and outs of Ylopo products.

• Manage IDX paperwork and reporting for Ylopo clients to ensure compliance with MLS boards • Maintain existing documentation and build new documentation (Google Sheets/Docs/Excel Spreadsheets) based on internal organization of MLS boards and their related IDX feeds • Review and report IDX feed technical issues to MLS boards and vendor contacts • Respond (via phone/email/text) to all client and/or MLS board requests in a timely manner (2 hour TAT) to provide a high level of customer support • Speak confidently and professionally with MLS board representatives, clients, and brokers • Complete special projects and outbound calls as needed • Serve as subject matter expert for Ylopo MLS/IDX data feed process • Learn the ins and outs of Ylopo product

• helping turn client success stories and company initiatives into engaging social media content • coordinating and tracking content activity across internal team and ambassador network • ensuring content gets created • ensuring posts get published • keeping ambassadors active • tracking brand mentions • ensuring engagement opportunities are not missed • keeping reporting and accountability organized • working closely with marketing, leadership, video editors, designers, ambassadors, and clients to help keep everything moving efficiently.

• Be the primary point of contact and build long-term relationships with English speaking clients onboarding their new website builds • Help clients through email, phone, screen-share meetings. • Building and maintaining strong, long-lasting customer relationships • Delegating Tasks or Project to Team members • Liaising with cross-functional internal teams including the customer service team and the website design project team to improve the entire customer experience • Monitor and assess client’s sites to ensure that we provide high-quality products • Gathering and refining specifications and requirements based on the needs of the client. • Ensuring to set correct expectations, timely and successful delivery of our solutions according to client's needs and objectives • Meeting required monthly KPIs set by management • Will be reporting directly to US Branded Sites Manager

Role Description We are seeking an outgoing, tech savvy individual to join our growing team. - Manage the set-up and optimization of hundreds of clients per month on the Google Business Profile platform. - Constant email communication with clients to get all the needed information for the set-up/optimization. - Create and update contents in client’s GBP profile. - Process the optimization report of the optimized clients, provide continuous assistance and troubleshoot issues relating to the client’s GBP profile. - Work directly with Google support team to resolve client issues. Qualifications - Min 1-2 years experience in Google services (Google Business Profile, Google Ads, Local Services Ads, Google Analytics). - The right candidate will be extremely organized and capable of multitasking. - Great written English and communication/client management skills. - Preferably with background in SEO and basic design skills. - Team-player, adaptable and with problem solving skills. - Experience with Zendesk and Google Workspace is a plus. Requirements - Processor should be 2 GHz and above, Intel core 5/7 or equal is highly required. - MUST have the latest Operating System. - RAM should be at least 16 GB with 100 GB Free disk space. - MUST have a back-up Computer with the same specs as the main device. - A Headset with noise cancelling feature is a must. - At least 20 Mbps & up wired connection for main ISP. - Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed). - Back up power source. - Shift Schedule: 9AM - 6PM Pacific Standard. - Rate: rate starts at PHP 40,000. Benefits - A commitment to personal development. - Guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company. - Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts. - Team building events, team lunches/happy hours, and other company-wide events. - A supportive, caring environment dedicated to continuous learning and growth.

• Identify and pursue potential Ylopo customers • Closing net new Tier 3 + Tier 2 accounts • Effectively handling Inbound lead allocation • <$2k budget average deal size • Shadow Senior AE Demos • Work closely with the team on Support and allocation (<$2k budget) leads • Promotion path to AE based on performance and key metrics • Negotiate and present powerful business cases to close new clients. • Earn the client’s trust by understanding their needs and thoughtfully answering their questions. • Demonstrate how our technology platform works and how it can help the client’s business grow. • Implement and follow structured sales and account management processes, including tracking key data in our CRM platform. • Achieve performance metrics and goals set by management.

• Identify and pursue potential Ylopo customers • Schedule and hold engaging sales demos. • Negotiate and present powerful business cases to close new clients. • Earn client’s trust by understanding their needs and thoughtfully answering their questions. • Demonstrate how our technology platform works and how it can help the client’s business grow. • Implement and follow structured sales and account management processes including tracking key data in our CRM platform. • Achieve performance metrics and goals set by management.

About Us Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team. Why work for Ylopo? At Ylopo we offer team members: - a commitment to personal development, - guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company, - excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts, - team building events, team lunches/ happy hours, and other company wide events - a supportive, caring environment dedicated to continuous learning and growth. Ylopo is looking for an ambitious, detail-oriented team member to join our Client Success Team as an Entry-Level Client Success Manager (internally known as a Ylopo Success Manager). This role is a great fit for recent grads who are ready to launch a meaningful career helping clients succeed, learning the ins and outs of digital marketing and SaaS along the way. This role is ideal for someone who thrives in a fast-paced environment, excels at problem-solving, and is passionate about helping clients see continued success with our platform, without the structure of a dedicated book of business. Team members well-suited to this role will have a track record of being detail-oriented, client-focused, and providing exceptional service, both internally and externally within an organization. They will have excellent communication skills, both through email/tickets and over the phone or Zoom video. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, organized, patient, positive, and thoughtful. Requirements: - Undergraduate degree preferred, preferably in business or communications - Previous experience in a support or customer service role - Professional manner - Consistent work habits and a strong work ethic - Strong organizational skills and attention to detail - Ability to multitask and work independently toward deadlines - Strong project coordination skills - Strong written and verbal communication skills, ability to work well in a small group setting - Positive demeanor, trustworthy character - Ability to take the initiative and see projects and tasks through to completion - Ability to understand and convey detailed information about our services and systems - Understanding of real estate and the real estate profession is a plus, but not necessary Responsibilities: - Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more - Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk - Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development - Act as an advocate for the client's needs - Speak confidently and professionally with clients - Work with the utmost urgency to work through client issues - Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly) KPIs: - NRR - Case total resolution time - Case response time - NPS Compensation: - New hires: $50-55K - Bonus: 25% of base salary OTE Ylopo is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. To learn more about this commitment, visit: www.ylopo.com/ylopos-diversity-equity-and-inclusion-policy Ylopo reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

• Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more • Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk • Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development • Act as an advocate for client's needs • Speak confidently and professionally with clients • Work with the utmost urgency to work through client issues • Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)