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Operations Work Lead

OperationsOperationsFull TimeRemoteLeadTeam 10,001+Since 1845H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

75 days ago

Salary

$34K - $79.3K / year

Seniority

Lead

No structured requirement data.

Job Description

Operations Work Lead

PNC

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Work Lead within PNC's HCI Dallas Operations organization, you will be based remotely, anywhere in the United States. *The work schedule for this role is Monday- Friday 6:00 AM- 2:30 PM Central Standard Time. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description - Oversees operations workflow and assists team with executing routine transactions/processes. - Monitors and coordinates the operations workflow and assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues. - Coaches team members and provides applicable training. May lead team huddles/meetings and/or continuous improvement sessions. May provide input on team member performance and development. - Provides consultation and advice to internal and external customers. Reviews existing processes, recommends improvements and may assist with implementation. Provides input and may update standard operating procedures. Participates in and may serve as a subject matter resource for projects. - Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. May participate in risk mitigation activities. Verifies the completeness and accuracy of procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP) Competencies Accuracy and Attention to Detail, Coaching Others, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Problem Solving, Process Management, Products and Services, Standard Operating Procedures Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Associates Certifications No Required Certification(s) Licenses No Required License(s) Pay Transparency Base Salary: $34,000.00 – $79,300.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 04/06/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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Veralto Global logo

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Copart logo

Title Express Processor - (Remote)

Copart

Copart is a global leader in online car auctions, and a premier destination for the resale and remarketing of vehicles.

Operations75 days ago
Full TimeRemoteTeam 5,001-10,000Since 1982H1B Sponsor

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Full TimeRemoteTeam 10,001+Since 1983H1B Sponsor

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Director of System Operations

Mary Free Bed Rehabilitation Hospital

Founded in 1891, Mary Free Bed Rehabilitation Hospital is a post-acute care center offering rehabilitative services in Grand Rapids, Michigan. The name, Mary Free Bed Rehabilitatio

Operations75 days ago

Director of System OperationsMary Free Bed Summary We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture: - Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees. - Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities. - Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization. - Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community. - A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride. Summary The Director of System Operations is responsible to support all aspects of inpatient rehabilitation care across the system, with an emphasis on achieving optimal quality of care, clinical outcomes, and patient satisfaction through a continuous quality improvement approach. An additional focus is on the development of a comprehensive education program that consistently drives best practices. This leader will lead and support operations in alignment with the system leader at each location. The Director of System Operations is expected to achieve and maintain an effective and harmonious relationship with team members and physicians throughout the system. The director participates in leadership activities within Mary Free Bed Hospital and partner hospitals, as appropriate. The role involves regular on‑site presence to support operations, collaborate with local teams, and ensure consistent implementation of organizational standards across the entire multi‑state system. Essential Job Responsibilities - System Leadership – The Director of System Operations will lead the development of improvement initiatives that drive quality, patient safety, and rehabilitation outcomes. Working in conjunction with the program leaders across the system, the director will facilitate sharing of best practices and standards of care. Additionally, the identification and implementation of evidence-based care across the system will be a priority. - Quality Improvement and Clinical Outcomes - Provide leadership and support for each program, related to performance improvement activities for the inpatient rehabilitation program. Each system program is expected to achieve quality results and clinical outcomes that meet or exceed comparative benchmarks. The Director of System Operation shares best practices with peers within the system and the industry, and incorporates lessons learned from the same. - Program Leadership – The Director of System Operations will have the knowledge and ability to provide support for inpatient rehabilitation units across the system, including time off, leave, or vacancy coverage. The Director of System Operations will provide leadership of multiple system sites, with direct reports aligned regionally. The Director of System Operations, in partnership with the site leader, is accountable for workforce development and recruitment, ensuring high-quality patient care, achieving strong financial performance, advancing organizational growth strategies, and promoting exceptional patient satisfaction. - New System Program Implementation – As systems expands to new locations, the Director of System Operations will work in conjunction with the VP of System Operations to facilitate a smooth transition for each new team. This includes taking the lead on orientation for new leaders, promoting the system expectations and culture, and assessment of current practices, processes, and outcomes to identify priorities to drive improvement. - Education – Provide, develop, or facilitate development of comprehensive educational materials for employees. Educational resources for employees and patients vary across the system. The Director of System Operations will work in collaboration with unit leaders and the Education department to maintain an ongoing assessment of resources and create educational programs to equip team members with knowledge and skills to care for all patients served. This includes new employee orientation, diagnosis specific resources, annual clinical competencies, and other materials as needed. - Staff Development and Mentoring – The Director of System Operations support the program leaders related to ongoing staff development and mentoring of department employees. Encourages staff development through formal and informal learning opportunities, using competency-based education programs. - Educational Institute - The Director of System Operations will be a key member of the system‘s Educational Institute leadership team, representing and advocating for the system teams. - Physician Relations – Maintain effective working relationships with the inpatient rehabilitation medical director(s) and other physicians that provide care to the patients served. - Professional Work Environment - Encourage a culture of personal accountability, solution-seeking behavior, mutual respect, open communication, openness to change, enthusiasm, and pride. - Additional Leadership Responsibilities – As determined by the VP of System Operations, with guidance from the leadership teams from Mary Free Bed and the company system locations. Requires frequent travel to all system locations across multiple states, including, but not limited to, Michigan, Virginia, West Virginia, Indiana, and Illinois. Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications - Bachelor’s Degree or higher in nursing, therapy, or allied health required. - A minimum of three years of relevant leadership experience and direct supervision of clinical staff. - Experience in quality improvement programs and methodologies, with demonstrated evidenced of successful leadership of quality improvement initiatives. - Ability to travel frequently to all system locations across multiple states, including, but not limited to, Michigan, Virginia, West Virginia, Indiana, and Illinois. - Accurate decision-making and strong leadership skills - Information management skills and ability to interpret, communicate, and present data. Demonstrated excellent written and verbal communication skills - Demonstrated ability to work both independently and in conjunction with a team of professionals for problem solving. - Sense of urgency, collaborative team style, and ability to quickly adapt to changes in priorities. - Ability to multi-task and delegate tasks for timely project completion. - Demonstrated commitment to organizational mission with a “whatever it takes” attitude to get the job done. - Excellent organizational skills Physical Requirements for Essential Job Qualification Levels: - None (No specific requirements) - Occasionally (Less than 1/3) - Frequently (1/3 to 2/3) - Majority (More than 2/3) Remain in a stationary position: Frequently Traverse or move around work location: Occasionally Use keyboard: Majority Operate or use department specific equipment: None Ascend/Descend equipment or ladder: None Position self to accomplish the Essential Functions of the role: Occasionally Receive and communicate information and ideas for understanding: Majority Transport, position, and/or exert force: Up to 10 pounds: Occasionally Up to 25 pounds: None Up to 50 pounds: None Up to 75 pounds: None More than 100 pounds: None Other weight: Up to___ pounds _____ Other: _____ Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com. Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.

United States