Copart

• Provide exceptional customer service to internal and external customers • Obtain the release of vehicles at body shops or other locations • Answer and place calls in a professional manner • Measured on call quality • Focus on call resolution and offering solutions to meet customer needs • Other duties as assigned

Assist auto insurance companies with vehicle title procurement and paperwork. Handle calls with lien holders and owners, ensuring compliance with state guidelines while managing a shared inbox to meet deadlines and directives.

Title: Remote Member Service Representative - Part Time Location: USA Remote Part-time Job Description: Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart. **This is a Work from Home position 30hrs per week** The CSR is the face of the Company as they are often the first interaction our customers have with Copart. - - Must be able to show empathy in the workplace - Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. - Understanding client needs and offering solutions and support. - Answer and place calls in a professional manner. - Measured on Call Quality and Productivity - Focus on a "1st call resolution". - Use company resources to gather information and offer solutions to meet customer needs. - Other duties as assigned. Required Skills and Experience - - Must be able to show empathy in the workplace. - One year of office support experience in a customer service role preferred. - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with Microsoft Office Applications - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Bilingual skills a plus - Occasional overtime as needed. Pay $16.04 - $20.03 Benefits Summary: - Medical - 401k - ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months) Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

Role Description The Remote Title Express Specialist has various roles. Responsibilities include: - Assisting auto insurance companies with the procurement of vehicle titles and title paperwork. - Working with financial institutions and vehicle owners. - Analyzing and resolving issues related to aged or obsolete inventory. - Handling and resolving high-priority or complex customer inquiries and complaints received via email. - Cross-training and assisting the training department as a Subject Matter Expert when necessary. - Tracking and reporting common trends within your daily workload. Additional responsibilities include: - Answering basic TP questions, giving claim updates, and directing callers to the correct party/team if applicable. - Creating and sending all documents required per state guidelines for Total Loss Packets. - Following up with owners/insureds for needed or corrected documents. - Following up with Lien Holders for documents listed in the initial call. - Sending out revised packets to the owners/insureds as needed. - Meeting internal cycle times and other auditable criteria. - Reviewing all uploaded documents to ensure compliance per State guidelines. - Launching the "Okay to Pay" to owner/insured or LH when necessary. - Monitoring and working a shared inbox to ensure tasks and directives are addressed and completed per company policy, timelines, and contractual obligations. - Reviewing and working all aged inventory to expedite resolution and file closure. - May be a direct point of contact for Copart sellers. Qualifications - Strong communication skills. - Ability to analyze and resolve complex issues. - Experience in customer service. - Knowledge of vehicle title processes. Requirements - Ability to work in a fast-paced environment. - Proficiency in using email and other communication tools. - Attention to detail. - Ability to meet deadlines and internal cycle times. Benefits - Medical/Dental/Vision. - 401k plus a company match. - ESPP - Employee Stock Purchase Plan. - EAP - Employee Assistance Program. - 10 Vacation days per year. - 7 Paid Company Holidays. - Life and AD&D Insurance.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart. **This is a Work from Home position 30hrs per week** The CSR is the face of the Company as they are often the first interaction our customers have with Copart. - - Must be able to show empathy in the workplace - Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. - Understanding client needs and offering solutions and support. - Answer and place calls in a professional manner. - Measured on Call Quality and Productivity - Focus on a "1st call resolution". - Use company resources to gather information and offer solutions to meet customer needs. - Other duties as assigned. Required Skills and Experience - - Must be able to show empathy in the workplace. - One year of office support experience in a customer service role preferred. - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with Microsoft Office Applications - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Bilingual skills a plus - Occasional overtime as needed. Pay $16.04 - $20.03 Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. - Must be able to show empathy in the workplace - Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. - Understanding client needs and offering solutions and support. - Answer and place calls in a professional manner. - Measured on Call Quality and Productivity - Focus on a "1st call resolution". - Use company resources to gather information and offer solutions to meet customer needs. - Other duties as assigned. Required Skills and Experience - Must be able to show empathy in the workplace. - One year of office support experience in a customer service role preferred. - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with Microsoft Office Applications - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Bilingual a plus - Occasional overtime as needed. Pay: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly Benefits Summary: - Medical - 401k - ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months) At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work

Role Description The USAA Specialist is responsible for managing multiple work queues and live spreadsheets to fulfill requests from both Copart and USAA. This role requires strong attention to detail, organization, and the ability to handle tasks with financial impact accurately and efficiently. - Manage multiple queues and spreadsheets to process requests from Copart and USAA - Research, retrieve, upload, and request required documentation - Respond to emails in a timely and professional manner - Maintain and continuously update a live spreadsheet throughout the day - Communicate with yard management to provide updates and resolve issues - Make outbound calls to yards and adjusters as needed - Handle sensitive actions that may have financial impact and require careful attention Requirements - Must be able to pass background checks for both Copart and USAA - Any prior employment with USAA (including temporary roles) must have ended in good standing - Meet all requirements of USAA to be granted permission to work within their systems - Proficiency with Microsoft Office applications, especially Excel, Word, and Teams Schedule - Monday through Friday - 9:00 AM – 6:00 PM (Arizona Time) Pay $20.26 - $22.84 per hour Benefits - Medical/Dental/Vision - 401k plus a company match - ESPP - Employee Stock Purchase Plan - EAP - Employee Assistance Program - 10 Vacation days per year - 7 Paid Company Holidays - Life and AD&D Insurance - Along with many other employee benefits

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners. - Opening/scanning mail received. - Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/team if applicable. - Total Loss Packets (create and send all documents required per state guidelines). - Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title). - Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them). - Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed. - Follow-up calls to Lien Holders (for documents listed above in the initial call). - Will send out revised packets to the owners/insureds as needed. - Will be held to the internal cycle times and other auditable criteria. - Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines. - Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance. - Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation. - Other tasks as assigned by management. Requirements - 1 plus years of office customer service experience - Education: HS degree - Proficient in basic office equipment and with Microsoft products - Ability to identify/analyze vehicle title documents within company and State guidelines - Ability to work closely with State DMV's and Lien Holder entities - Problem solver - Ability to multi-task - Basic 10 key proficiency - Ability to work in a fast-paced environment - Excellent communication skills -- written and verbal - Excellent customer service skills and attitude - Basic math skills - Ability to delegate/prioritize workflow - Ability to work independently or in a team environment - Ability to read/write in English fluently and effectively - Valid driver's license - Occasional overtime as needed Pay $20.26 - $22.84 per hour Benefits Summary: - Medical/Dental/Vision - 401k plus a company match - ESPP - Employee Stock Purchase Plan - EAP - Employee Assistance Program - 10 Vacation days per year - 7 Paid Company Holidays - Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart. **This is a Work from Home position 30hrs per week** The CSR is the face of the Company as they are often the first interaction our customers have with Copart. - - Must be able to show empathy in the workplace - Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. - Understanding client needs and offering solutions and support. - Answer and place calls in a professional manner. - Measured on Call Quality and Productivity - Focus on a "1st call resolution". - Use company resources to gather information and offer solutions to meet customer needs. - Other duties as assigned. Required Skills and Experience - - Must be able to show empathy in the workplace. - One year of office support experience in a customer service role preferred. - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with Microsoft Office Applications - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Bilingual skills a plus - Occasional overtime as needed. Pay $16.04 - $20.03 Benefits Summary: - Medical/Dental/Vision - 401k plus a company match - ESPP - Employee Stock Purchase Plan - EAP - Employee Assistance Program - 10 Vacation days per year - 7 Paid Company Holidays - Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Remote Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to provide inbound Phone support to Copart Members through the lifespan of their membership with Copart. **This is a Work from Home position 30hrs per week** The CSR is the face of the Company as they are often the first interaction our customers have with Copart. - - Must be able to show empathy in the workplace - Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. - Understanding client needs and offering solutions and support. - Answer and place calls in a professional manner. - Measured on Call Quality and Productivity - Focus on a "1st call resolution". - Use company resources to gather information and offer solutions to meet customer needs. - Other duties as assigned. Required Skills and Experience - - Must be able to show empathy in the workplace. - One year of office support experience in a customer service role preferred. - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with Microsoft Office Applications - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Bilingual skills a plus - Occasional overtime as needed. Pay $16.04 - $20.03 Benefits Summary: - Medical/Dental/Vision - 401k plus a company match - ESPP - Employee Stock Purchase Plan - EAP - Employee Assistance Program - 10 Vacation days per year - 7 Paid Company Holidays - Life and AD&D Insurance Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work