Job DetailsJob Location: Remote - Anywhere U.S - UTPosition Type: RegularEducation Level: 4 Year DegreeSalary Range: $65,000.00 - $73,000.00 SalaryTravel Percentage: NoneJob Shift: Day#LI-remote Overview Waterford.org is seeking a dynamic and mission-driven Program Engagement Manager to lead and support a team of Senior Program Coaches. In this leadership role, you will be responsible for hiring, mentoring, and managing the performance of staff who guide families through the Waterford Upstart experience, from enrollment to engagement and successful program completion. You will help develop team members who are experts at empowering parents and caregivers, ensuring families from diverse backgrounds receive the academic, emotional, and technical support they need. This position is key to driving family retention, program fidelity, and a positive experience for every participating household. Key Responsibilities Team Leadership & Development Hire, onboard, and train Program Coaches and Onboarding Enrollment Coordinators with the skills and mindset needed to serve diverse families. Provide consistent coaching, mentoring, and development to staff, helping them grow as trusted partners to families and collaborative team members. Conduct regular performance evaluations and provide real-time feedback to maintain high-quality and productivity standards. Foster a positive, inclusive, and goal-oriented team culture that supports Waterford.org’s mission and DEI values. Program Oversight & Operational Excellence Manage team performance to ensure quality, efficiency, and outcomes in family engagement, enrollment, onboarding, and mentoring activities. Lead the execution and reporting of pilot programs from initiation to completion, including interdepartmental collaboration, success tracking, and process improvements. Monitor and evaluate team KPIs such as family retention, enrollment quality, call quality scores, productivity, and user satisfaction. Facilitate weekly coaching and strategy sessions to ensure workflows are followed and department expectations are met. Family Experience & Support Strategy Guide team members in supporting families with enrollment questions, onboarding tasks, academic coaching, and technical troubleshooting. Help develop and implement strategies to retain families, increase software usage, and promote kindergarten readiness. Support escalated family situations with empathy and creativity, balancing program goals with individualized support. Ensure that all family interactions are culturally responsive, equity-focused, and grounded in empowerment. Systems Management & Process Improvement Maintain team alignment with Waterford UPSTART workflows and ensure consistent data accuracy within platforms like Salesforce and AWS. Use data to identify risks and opportunities in family engagement, share insights with leadership, and recommend solutions. Collaborate across departments (e.g., technology, PR, events) to align strategies, improve systems, and enhance the participant journey. Contribute to the development of motivational tools, onboarding materials, and team resources that support family success. Qualifications Education & Experience Bachelor’s degree in education, social work, psychology, family studies, or related field (or equivalent experience) 3+ years of experience in early education, social services, family engagement, or similar field 1+ years of people management experience, preferably in a remote or call center environment Experience working with diverse communities, with an understanding of cultural humility and inclusive service Skills & Competencies Strong leadership and coaching skills with a passion for people development Excellent written and verbal communication skills across channels (phone, email, text, chat) Empathetic listener and skilled problem solver with a calm, solution-oriented approach High emotional intelligence and ability to navigate sensitive family dynamics Exceptional organizational, time management, and multitasking abilities Proficient in Microsoft Office, Google Suite, Salesforce (or similar CRM), and remote communication tools Ability to type at least 40 WPM Preferred Qualifications Bilingual (Spanish strongly preferred) Experience in early childhood education, home-based learning, or literacy programs Experience leading hybrid or remote teams Familiarity with family coaching models and outcome-based reporting About Waterford.org Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year. Our Commitment to Equity & Inclusion Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission. Working at Waterford.org Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, hourly position will pay $65,000 - $73,000 per year depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering. Waterford.org Employee Growth & Applications At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team. Equal Opportunity Employer Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Qualifications

Job Summary The Category Program Manager (CPM) is responsible for managing and executing category-specific strategies in partnership with the Senior Category Program Manager. Each Category Program Manager supports one identified product category (such as Filters, Brakes, Undercar, Underhood, or Heating & Cooling), collaborating closely with field sales teams, suppliers, and internal stakeholders. The Category Program Manager delivers product expertise, facilitates sales training, and supports program execution including promotions, new product introductions, and product launches. This role requires strong product knowledge, communication skills, and the ability to manage category initiatives effectively. Key Performance Indicators (KPIs) - Successful delivery of category-specific promotions and new product introductions on schedule. - Completion rate and effectiveness of sales training sessions within the category. - Supplier engagement and satisfaction within the assigned category. - Achievement of category sales goals and growth targets as set by Senior Category Program Manager. - Positive feedback from field sales teams on product knowledge and support. - Efficient management of category initiatives and timely communication with SCPM. Responsibilities - Develop and execute category-specific strategies in alignment with Senior Category Program Manager guidance. - Provide in-depth product expertise and training to Business Development Managers, Inside Sales, Customer Order Specialists, and field sales teams within the assigned category. - Partner with suppliers to coordinate training, sales initiatives, and enhance product knowledge. - Manage category promotional programs, new product rollouts, and product launches. - Track and report category performance metrics and contribute to ongoing category analysis. - Support field adoption of product programs by addressing product questions and providing technical knowledge as needed (within scope). - Collaborate cross-functionally with Marketing, Operations, and Sales teams to ensure cohesive execution of category objectives. - Assist the Senior Category Program Manager in managing multiple category projects and initiatives. - Travel as required to support field activities and supplier engagements (typically less than Senior Category Program Manager travel requirements). Qualifications - Minimum 5 to 7 years of experience in category management, product management, sales operations, or related fields within automotive or industrial sectors. - Strong product knowledge of the assigned category. - Effective presentation and communication skills demonstrated through training and stakeholder engagement. - Analytical skills to monitor category performance and identify opportunities. - Ability to manage multiple projects and priorities independently. Physical Demands / Working Environment - Willingness to travel as needed to support the field (estimated up to 50%). Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

• Serve as the primary point of contact for assigned clinical programs and external partners. • Manage end-to-end program performance, health, and outcomes using defined metrics and service-level indicators. • Apply RN clinical expertise to support program design, education, issue resolution, and operational decision-making. • Act as escalation lead for complex or sensitive issues, facilitating resolution through professional and effective communication. • Research, analyze, and interpret data to identify trends, perform root-cause analysis, and drive process improvement initiatives. • Prepare and deliver presentations, reports, and program updates. • Collaborate across matrixed teams, serving as a change agent in a dynamic environment. • Ensure compliance with organizational policies, quality standards, and confidentiality requirements.

• Develop and execute a comprehensive program strategy that aligns with business goals and customer priorities. • Take ownership of program execution, ensuring initiatives are completed on time, within scope, and delivering intended outcomes. • Identify and drive key projects necessary to achieve program objectives, ensuring accountability across all functions. • Define and enforce key performance indicators (KPIs), using data to measure success and drive continuous improvement. • Develop and maintain a real-time program dashboard, ensuring visibility into all ongoing initiatives. • Regularly present program updates and insights to senior leadership and customer executives, influencing decision-making. • Anticipate challenges, proactively developing solutions to eliminate roadblocks and maintain momentum. • Drive alignment across cross-functional teams, ensuring seamless collaboration and execution. • Leverage stakeholder feedback and lessons learned to refine strategies and enhance future initiatives. • Be the driving force behind seamless communication between internal teams and customers. • Own and maintain executive-level relationships, ensuring alignment and advocacy. • Deliver compelling presentations and reports that highlight achievements, challenges, and strategic direction. • Act as a connector between stakeholders, ensuring cohesion and clarity in all initiatives.