Waterford.org

Role Description Are you passionate about making a difference in children's lives by providing access to educational resources and technology? Waterford.org is hiring a Bilingual Program Coach to help families using our free, in-home Waterford Upstart program, which offers adaptive early literacy software to prepare children for kindergarten. We're looking for someone enthusiastic about family engagement and preferably located in the MT or CT Time Zone. As a Program Coach, you'll support families with the Waterford Upstart program, focusing on their children's academic progress, social-emotional well-being, motivation, and software usage. You'll guide families to available resources and provide personalized support through text, email, online virtual sessions, and phone. Responsibilities - Build positive relationships with families from diverse backgrounds by offering academic and emotional support to enhance children’s learning. - Guide families to available resources and provide personalized support through text, email, online virtual sessions, and phone. - Communicate effectively with families by understanding their cultures and learning styles, and adjust coaching strategies to meet each child’s needs. - Manage a wide range of tasks to support families nationwide, including answering questions, providing motivational tips, and encouraging engagement with their child's educational software. - Organize and prioritize daily tasks to provide personalized support to families during their entire workday. - Handle inbound and outbound communications (calls, texts, emails) and family engagement events independently. - Schedule follow-up appointments to maintain ongoing relationships with families. - Support families' software use and educational progress, documenting interactions in an online system. - Meet departmental standards for quality, efficiency, and contact metrics. - Promote diversity, equity, and inclusion in all interactions and contribute to organizational DEI goals. Qualifications - Bachelor’s degree in education, family studies, social work, psychology, sociology, or a related field, or equivalent experience. - 2 to 5 years of experience in early education, social work, or a related field. - Excellent customer service and communication skills, with proficiency in phone, email, and text. - Ability to listen actively and understand diverse participants while providing program support. - Independent, proactive problem solver, especially in a remote work environment. - Reliable team player with strong work ethic, punctuality, and ability to meet deadlines. - Strong computer/technical understanding and abilities, including proficiency in Google Suite and Microsoft Office. Salesforce and Confluence experience preferred. - Strong commitment to maintaining reliable attendance, contributing to a productive and cohesive work environment. - Skilled in time management and organization, with experience in fast-paced, deadline-driven environments. - Quick learner with the ability to collaborate with others and adapt to new processes. - Required: Bilingual in English and Spanish, with professional fluency in both languages. Benefits - Comprehensive benefits package, including health, dental, life, and disability insurance. - One-time HSA contribution. - 5% retirement matching. - Generous vacation, sick leave, and holidays.

Role Description The Senior Vice President of Product Management will lead the strategic planning, development, and execution of Waterford.org’s innovative educational products. This role ensures all products and services maximize impact on learners, align with the organization’s mission, and maintain operational excellence. The SVP will drive a culture of innovation, collaboration, and data-driven decision-making to advance Waterford.org’s mission of access to education for all children. Duties/Responsibilities - Strategic Vision and Leadership: - Establish and execute the strategic direction of Waterford.org’s product development, ensuring alignment with the organization’s mission to increase learning outcomes for all children. - Develop long-term strategies that balance innovation, scalability, cost-effectiveness, and impact on learning outcomes. - User-Centered Product Development: - Partner with educators, families, internal teams, and external partners to identify and assess product requirements. - Translate user insights into actionable strategies that drive meaningful outcomes for learners. - Product Lifecycle Management: - Lead the end-to-end product lifecycle, from ideation and prototyping to implementation and evaluation. - Ensure delivery of high-quality, user-centered, and scalable solutions that meet the diverse needs of learners and communities. - Data-Informed Decision-Making: - Define and monitor key performance indicators (KPIs) and metrics to measure educational outcomes. - Use data insights and user feedback to continuously improve products. - Cross-Functional Collaboration: - Foster collaboration across departments, including technology, research, marketing, and growth teams, to ensure cohesive product development. - Facilitate communication and alignment between internal teams and external partners. - Innovation and Industry Leadership: - Stay ahead of EdTech trends and advancements to maintain Waterford.org’s leadership in educational innovation. - Champion the use of emerging technologies and practices to enhance learning outcomes. - AI fluency – Ideally shipped or is shipping LLM-powered features responsibly in an education context (safety, age-appropriateness, evaluation). - Mission and Compliance Alignment: - Ensure all products comply with legal, industry, and organizational standards while advancing the nonprofit’s mission and values. - Performance Reporting: - Communicate department, product, and project performance to senior leadership through periodic status reports and presentations. - Budget Management: - Develop, implement, and oversee budgets for product development to ensure efficient allocation of resources. - Additional Responsibilities: - Perform other duties as required to advance the mission and strategic goals of Waterford.org. Qualifications - Strong commitment to advancing excellence in education and familiarity with nonprofit operations. - Proven ability to lead innovation in educational technology. - Strong analytical and problem-solving skills with a proven ability to improve business processes and practices to reduce costs and increase efficiency. - Demonstrated ability to leverage data and user feedback to inform product development and improve learner outcomes. - Excellent verbal and written communication skills, including the ability to communicate complex ideas to diverse audiences. - Excellent interpersonal and negotiation skills, with a proven ability to foster collaboration and build trust with stakeholders. - Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously. - Proficient in financial tools and methodologies required to make estimates, business forecasts, and strategic decisions. - Experience working with Agile or Lean methodologies is a plus. Requirements - Bachelor’s degree in Education, Business, Technology, or related experience required; Master’s degree in a relevant field preferred. - Coursework or certifications in educational technology, design thinking, or social impact strategy are a plus. - 10+ years of experience in product management or a related leadership role, preferably in the education or nonprofit sectors. - Hired and grew a Product Management team; established product ops, research, and roadmap rituals. - Experience managing large, cross-functional teams and driving mission-driven outcomes. - Project Management Professional (PMP) or similar certification is highly desirable. Impact Metrics Success in this role will be measured by the ability to design and deliver products that enhance learning outcomes, achieve measurable social impact, and support organizational growth. The SVP will play a critical role in scaling Waterford.org’s impact and ensuring every child has access to high-quality educational opportunities. Benefits - Full-time, salaried position with a salary range of $200,000 - $234,000 per year. - Fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. - One-time HSA contribution for new hires. - Retirement contributions matched up to 5% by the organization. - Generous vacation, sick, and holiday offering.

Job DetailsJob Location: Remote - Anywhere U.S - UTPosition Type: RegularEducation Level: 4 Year DegreeSalary Range: $65,000.00 - $73,000.00 SalaryTravel Percentage: NoneJob Shift: Day#LI-remote Overview Waterford.org is seeking a dynamic and mission-driven Program Engagement Manager to lead and support a team of Senior Program Coaches. In this leadership role, you will be responsible for hiring, mentoring, and managing the performance of staff who guide families through the Waterford Upstart experience, from enrollment to engagement and successful program completion. You will help develop team members who are experts at empowering parents and caregivers, ensuring families from diverse backgrounds receive the academic, emotional, and technical support they need. This position is key to driving family retention, program fidelity, and a positive experience for every participating household. Key Responsibilities Team Leadership & Development Hire, onboard, and train Program Coaches and Onboarding Enrollment Coordinators with the skills and mindset needed to serve diverse families. Provide consistent coaching, mentoring, and development to staff, helping them grow as trusted partners to families and collaborative team members. Conduct regular performance evaluations and provide real-time feedback to maintain high-quality and productivity standards. Foster a positive, inclusive, and goal-oriented team culture that supports Waterford.org’s mission and DEI values. Program Oversight & Operational Excellence Manage team performance to ensure quality, efficiency, and outcomes in family engagement, enrollment, onboarding, and mentoring activities. Lead the execution and reporting of pilot programs from initiation to completion, including interdepartmental collaboration, success tracking, and process improvements. Monitor and evaluate team KPIs such as family retention, enrollment quality, call quality scores, productivity, and user satisfaction. Facilitate weekly coaching and strategy sessions to ensure workflows are followed and department expectations are met. Family Experience & Support Strategy Guide team members in supporting families with enrollment questions, onboarding tasks, academic coaching, and technical troubleshooting. Help develop and implement strategies to retain families, increase software usage, and promote kindergarten readiness. Support escalated family situations with empathy and creativity, balancing program goals with individualized support. Ensure that all family interactions are culturally responsive, equity-focused, and grounded in empowerment. Systems Management & Process Improvement Maintain team alignment with Waterford UPSTART workflows and ensure consistent data accuracy within platforms like Salesforce and AWS. Use data to identify risks and opportunities in family engagement, share insights with leadership, and recommend solutions. Collaborate across departments (e.g., technology, PR, events) to align strategies, improve systems, and enhance the participant journey. Contribute to the development of motivational tools, onboarding materials, and team resources that support family success. Qualifications Education & Experience Bachelor’s degree in education, social work, psychology, family studies, or related field (or equivalent experience) 3+ years of experience in early education, social services, family engagement, or similar field 1+ years of people management experience, preferably in a remote or call center environment Experience working with diverse communities, with an understanding of cultural humility and inclusive service Skills & Competencies Strong leadership and coaching skills with a passion for people development Excellent written and verbal communication skills across channels (phone, email, text, chat) Empathetic listener and skilled problem solver with a calm, solution-oriented approach High emotional intelligence and ability to navigate sensitive family dynamics Exceptional organizational, time management, and multitasking abilities Proficient in Microsoft Office, Google Suite, Salesforce (or similar CRM), and remote communication tools Ability to type at least 40 WPM Preferred Qualifications Bilingual (Spanish strongly preferred) Experience in early childhood education, home-based learning, or literacy programs Experience leading hybrid or remote teams Familiarity with family coaching models and outcome-based reporting About Waterford.org Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year. Our Commitment to Equity & Inclusion Waterford.org's commitment to inclusive excellence is foundational to achieving our mission of universal literacy. Waterford.org is a mission-driven organization, and diversity, equity, and inclusion are at the heart of what we do. These values inform our internal culture and drive our external focus on making a difference for children, families and caregivers in underserved communities. At Waterford, we actively seek talent who bring different backgrounds, perspectives, experiences, and identities to their work and demonstrate a commitment to advancing our mission. Working at Waterford.org Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, hourly position will pay $65,000 - $73,000 per year depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes fully paid primary premiums for health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering. Waterford.org Employee Growth & Applications At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team. Equal Opportunity Employer Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Qualifications

Job DetailsJob Location: United States - CAPosition Type: RegularSalary Range: $97,000.00 - $98,000.00 SalaryTravel Percentage: Road WarriorJob Category: Sales#LI-remote We’re looking for an Account Executive(School Sales Representative) to join our sales department. The ideal candidate should have a passion for education, a deal-closing mentality, and an outstanding work ethic. We’re especially interested in candidates who have experience working and maintaining contacts with school administrators. If you’re looking for an exciting career with the chance to make a difference in early childhood education, we’d love to hear from you! Our program is backed by meaningful research and the data show it helps students succeed in school. Waterford was recently awarded a prestigious $14 million EIR Expansion Grant to further expand our kindergarten readiness program. Are you wondering why Waterford? Here are a few reasons you'll love working with our dynamic sales team: Base salary of $97 - $98k + monthly commission payouts for renewal, growth, and new business Healthy work-life balance with flexible scheduling opportunities Medical, dental/vision, disability, and life insurances Fulfilling mission and workplace environment Cloud-based solutions and SaaS business model Responsibilities Top Down: Establish and maintain relationships with state, district, school, and community leaders Own the Room: Use strong leadership and people skills while conducting Waterford product or service demonstrations Top of the Stack: Exceed quarterly and annual sales goals thanks to your work ethic and inventive business strategies Master the Space: Become a specialist in PreK-12 markets and industry trends–if something new revolutionizes the Ed Tech field, you’re the first to know Control the Competition: Develop in-depth knowledge of our competitors and use your insight to promote Waterford software as the better product Dale Carnegie meets Dwight Schrute: Study the Waterford brand, your target demographic, and educational pedagogy to become a consultant among sales reps– in short, “somewhere between a snake and a mongoose… and a panther” Sharpest Knife in the Drawer: Identify problems as they arise and find innovative, yet practical solutions Use the Tools: Provide accurate forecasting with daily CRM updates–Salesforce experience preferred Continuously champions, promotes, and advances diversity, equity, and inclusion at Waterford.org Qualifications Bachelor's degree in Business Management, Sales or similar subject area (work experience will be substituted for degree) 2+ year of experience in sales (preferably educational technology) About Waterford.org Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year. Working at Waterford.org Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, base salary position will pay $97,000 - $98,000 per year plus commission depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering. Waterford.org Employee Growth & Applications At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team. Equal Opportunity Employer Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Qualifications

Job DetailsJob Location: Remote - Anywhere U.S - UTSalary Range: $130,000.00 - $165,000.00 SalaryTravel Percentage: Up to 25%Job Category: AccountingRemote - Anywhere in the U.S (travel: 1 to 2 times per year) #LI-remote The Director, U.S. Controller is a key financial leader responsible for overseeing all domestic accounting operations for Waterford.org. Reporting to the Corporate Controller, this role directs the accounting team, ensures the integrity of financial reporting, and drives the tactical execution of Waterford’s financial operations. The position partners across the organization to support strategic initiatives, maintain strong internal controls, and ensure compliance with GAAP, nonprofit accounting standards, and grant requirements. This role is ideal for a mission driven leader who thrives in a collaborative environment and is passionate about supporting Waterford’s work to expand educational access and equity for children and families. Responsibilities Leadership & Operational Ownership Directs the daily operations of the U.S. accounting function, ensuring accurate and timely month end and year end close processes, including A/P, A/R, journal entries, and account reconciliations. Drives results with minimal supervision, ensuring the accounting team meets deadlines, maintains high standards, and delivers reliable financial information. Creates tactical plans that translate organizational priorities into clear accounting processes, timelines, and deliverables. Provides leadership, coaching, and development to accounting staff, fostering a culture of accountability, collaboration, and continuous improvement. Financial Reporting & Compliance Oversees the preparation of audit schedules, financial statements, and footnotes for the annual financial statement audit; serves as a primary point of contact for external auditors. Maintains strong internal controls and safeguards for revenue, expenditures, and program budgets Ensures proper documentation and consistent application of accounting policies, procedures, and controls. Applies sound professional judgment to evaluate accounting practices and ensure compliance with GAAP, nonprofit accounting standards, and organizational policies. Cross‑Functional Collaboration Works across the organization on projects that require accounting expertise, including grant proposals, program reporting, and cross departmental initiatives. Partners with Finance, Operations, Development, and Program teams to support accurate reporting, budgeting, and compliance with grant and contract requirements. Provides financial data, insights, and recommendations to the Corporate Controller, CFO, and CEO to support decision making. Systems, Processes, & Continuous Improvement Oversees the maintenance and enhancement of accounting systems, including NetSuite. Collaborates in the design, planning, and deployment of system improvements and new financial applications. Evaluates business processes and recommends improvements to increase efficiency, accuracy, and scalability. Strategic Input & Budget Support Provides input into strategic decisions that impact the accounting function and broader finance organization. Contributes to the development of the annual budget by providing accurate financial data, insights, and recommendations. Supports the Corporate Controller and CFO with special projects, financial analysis, and reporting. Other duties as assigned. Qualifications BA/BS in Accounting; Master’s degree, CPA preferred. 7+ years of progressive accounting experience, including nonprofit or governmental accounting preferred. Proven leadership experience directing, mentoring, and motivating accounting teams. Strong digital literacy, including advanced proficiency with Microsoft Office Suite. Experience with NetSuite preferred; experience with Stampli, RAMP, and Salesforce a plus; system implementation experience a plus. Ability to work independently, exercise sound judgment, and maintain confidentiality. Strong written and verbal communication skills with the ability to collaborate effectively across the organization. About Waterford.org Waterford.org provides PreK through 2nd grade reading, math, and science programs that children can use wherever they learn. Our programs help children reach critical milestones by 3rd grade, laying the foundation for their future success. Waterford.org serves over 200,000 children across 42 states every year. Working at Waterford.org Waterford.org team members are located across the United States and primarily work from home. We anticipate this full time, base salary position will pay $130,000 - $165,000 per year depending on the education, experience and skill level of the individual we hire. We also offer a phenomenal benefits package that includes health insurance, dental insurance, basic life insurance, and disability insurance. New hires receive a one-time HSA contribution. Retirement contributions are matched up to 5% by the organization. Plus, a generous vacation, sick, and holiday offering. Waterford.org Employee Growth & Applications At Waterford.org, we truly believe in the boundless potential of our team members and their continuous growth and development. We are dedicated to encouraging a culture that nurtures talent from within, which is why we prioritize internal applicants for all job postings. External candidates may experience a delay in being contacted by our Talent Acquisition team. Equal Opportunity Employer Waterford is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Waterford is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Qualifications

• Oversees all technology-related aspects of the business from both a functional and strategic perspective • Makes product quality, user experience, and positive learning impact the first and highest priority • Establishes and executes an overall technology plan for the organization and its products • Ensures effective, ongoing collaboration between technology team members, product management, and the executive team • Builds and continuously improves technology teams via networking with and recruiting top talent • Consistently evaluates effectiveness and efficiency of technology, processes, and team members • Owns the evaluation, approval, and purchase process for technology that supports both internal processes and external objectives