• Lead complex measurement strategy, tagging, instrumentation, and implementation workstreams across multiple business areas, channels, platforms, or stakeholder groups. • Define measurement strategies and implementation approaches that align business questions, reporting requirements, experimentation needs, consent behaviors, and downstream data usage. • Translate ambiguous business and stakeholder needs into structured measurement plans, event frameworks, tracking requirements, implementation designs, and actionable recommendations. • Own and guide event design, tagging architecture, consent-aware tracking behavior, QA strategy, and platform configuration needed to support reliable and scalable measurement. • Establish and reinforce best practices for measurement plans, event naming conventions, parameter logic, data layer requirements, tracking documentation, and validation processes. • Lead implementation audits and identify gaps, risks, inefficiencies, and opportunities to improve measurement quality and consistency. • Serve as a senior partner to client and internal stakeholders by advising on measurement implications, implementation tradeoffs, data collection strategy, privacy considerations, and instrumentation priorities. • Collaborate with Data Analysts, CRO Analysts, SEO / GEO Specialists, Analytics Engineers, Data Engineers, and Architects to align measurement solutions with reporting needs, platform realities, and business objectives. • Review and improve existing implementations to increase clarity, scalability, consent compliance, consistency, and usefulness. • Support proposal work, capability building, and internal thought leadership where measurement expertise is needed. • Model strong governance discipline by reinforcing privacy, consent, data-quality, and implementation-standard expectations across engagements.

• Leverage AI‑enabled tools and analytics to support implementation planning, workflow analysis, documentation, and client communications, improving efficiency, consistency, and quality of delivery. • Consult pre-sale and post-sale with key stakeholders to ensure project scope aligns with contracted customer expectations. • Conduct implementations/upgrades demonstrating a thorough knowledge and understanding of department procedures and guidelines. • Guide the client's decision-making to achieve maximum efficiency using Clinisys best practice recommendations. • Conduct training for the client as part of the overall implementation/upgrade process. • Provide input to process improvements by monitoring both client and departmental feedback. • Travel to client sites to install Clinisys software products following department procedures and guidelines. • Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship. • Resolve project issues or determine when escalation to senior staff or management is required. • Collaborates with and mentors other Professional Services Consultants to expand own and others' depth & breadth of Clinisys product knowledge. • Effectively organize and prioritize project tasks to ensure timely completion of projects assigned. • Complete other projects as assigned

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles. What you get to do in this role:  The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. - Support product sales as a technical and domain expert of a client-facing sales team that pursues customers and prospects across multiple industry markets - Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs - Develop client partner relationships - Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement - Provide feedback to product management about product enhancements that can address customer needs and provide additional value - Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team - Stay current on competitive analysis and market differentiation - Support marketing events including executive briefings, conferences, user groups, and trade shows Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of pre-sales solution consulting or sales engineering experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence - Travel, as necessary Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. - Employee Type: Regular - Region: EMEA - Europe, Middle East and Africa - Work Persona: Flexible or Remote

• Function as the primary point of contact between clinical staff and IT teams to translate clinical workflows into system requirements. • Plan, schedule, and oversee training sessions for clinicians and staff on Epic EHR. • Maintain and update Epic EHR training environments to ensure they accurately reflect production workflows while remaining safe for practice and simulation. • Develop training materials, user guides, and learning modules to support onboarding and ongoing education for clinical systems. • Collaborate with project teams during system implementations, upgrades, and optimizations to ensure training readiness and clinical adoption. • Evaluate clinical staff training needs, monitor user proficiency through Epic tools, and recommend additional education or workflow improvements. • Gather feedback from clinicians regarding system usability, training effectiveness, and workflow challenges, and relay insights to IT and leadership. • Respond to user questions, troubleshoots, and tracks issues pertaining to the Epic EHR. • Collaborate with organizational teams/committees for system-wide standardization, optimization, and clinical alignment.