• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments. • Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team. • Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership. • Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards. • Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations. • Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness. • Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.

• Manage a large, high-volume book of customers primarily through email, in-app messaging, and scalable outreach. • Assist customers via email or calls, providing technical guidance, best practices, or responding to questions. • Participate in customer calls to address technical questions and provide solutions. • Run one-to-many programs to educate customers on best practices related to Nerdio's products and services. • Collaborate with internal teams to resolve complex technical problems and improve service delivery. • Maintain up-to-date knowledge of Nerdio's products, services, and industry trends. • Use tools such as Salesforce, Gong, or similar to log activity, track metrics, and maintain customer data. • Support Nerdio's Customer Success team in projects that improve the customer journey at scale • Monitor customer health signals and proactively reach out to drive product adoption and prevent churn

JOB DESCRIPTION: MAIN PURPOSE OF ROLE - Individual contributor that works under limited supervision. - Applies subject matter knowledge. - Requires capacity to understand specific needs or requirements to apply skills/knowledge. MAIN RESPONSIBILITIES Responsible for promoting and/or selling the organization's products across multiple or non-specified channels in a designated territory by contacting specialists, physicians, pharmacies and/or distributors. QUALIFICATIONS Education Education Level : Associates Degree (± 13 years) Experience/Background Experience : Minimum 1 year The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY: Sales Force DIVISION: CRM Cardiac Rhythm Management LOCATION: China : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Not specified MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable

We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance over the comprehensive suite of products and features available at Datadog. A TAM is held in high regard as an expert and trusted advisor for how IT Operations translates to business value. What You’ll Do: - Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes - Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value. - Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements - Participate and prepare for Monthly and Quarterly Business Reviews with customers - Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products - Continuously evolve best practice to technical product adoption and customer success Who You Are: - Someone with a solid technical grounding and hands-on experience of IT Operations - Confident in your hands on experience AWS, Azure or GCP - Comfortable scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet etc. - Skilled in using CI/CD tools e.g. Jenkins, Gitlab etc. - Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher etc. - Able to travel via auto, train or air up to 30% of the time - Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space - Experience working with cross functional teams Sales, Support, Engineering - Experienced using Datadog and/or other cloud monitoring tools - Thai language proficiency is a requirement as this role focuses on Thai speaking clients in the region Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: - Best-in-breed onboarding - Generous global benefits - Intra-departmental mentor and buddy program for in-house networking - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Remote About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.