About the job WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy. WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey. What You’ll Be Doing This is a customer-facing Premium Services role that combines deep, hands-on Ceph architecture and administration with the high-touch, outcome-driven approach of a Senior Designated Services Engineer (DSE). You will be the primary Ceph subject matter expert for assigned strategic customers and internal initiatives, owning the design, deployment, lifecycle operations, and performance of Ceph-based object storage environments. In parallel, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service. Ceph Architecture & Operations - Architect, deploy, and operate large-scale production Ceph clusters supporting S3 with an emphasis on availability, performance, and operational simplicity. - Own cluster lifecycle activities: upgrades, patching, configuration management, routine health checks, and proactive risk remediation. - Troubleshoot complex issues across the Ceph stack, lead incident response and root-cause analysis. - Establish and maintain runbooks, operational best practices, and customer-facing documentation; drive continuous improvement in reliability, observability, and automation. - Partner with customer teams on security and compliance requirements - Advise on hardware and topology choices to meet workload requirements. Designated Services Engineering - Serve as the primary technical liaison between customers and WEKA Engineering/Product to address feature gaps, reliability concerns, and documentation improvements. - Own, track, and document customer issues via the ticketing system; drive issues to resolution with clear, timely communication and executive-ready updates when needed. - Proactively monitor customer environments (Ceph and WEKA) using observability and remote monitoring tools to identify and remediate risks before they impact production. - Support account teams (Customer Success, Sales Engineering, Partners/Resellers) with deep technical expertise and credibility in front of senior customer stakeholders. - Contribute to knowledge sharing through internal and customer-facing documentation (FAQs, KB articles, runbooks) and repeatable troubleshooting playbooks. - Manage multiple engagements and cases concurrently, balancing urgency, impact, and long-term customer outcomes. - Participate in on-call and follow-the-sun support rotations as required; work occasional alternative hours (nights/weekends/holidays) and travel as needed. Learning & Growth at WEKA - Ramp on WEKA’s architecture, tooling, and support model, and progressively take ownership of designated services engagements beyond Ceph. - Develop deeper expertise in S3-compatible object storage concepts and ecosystems (clients, load balancing, performance testing, multi-tenancy), with mentorship from WEKA SMEs. - Partner with internal teams to improve product supportability and operational excellence for object-storage use cases. Requirements We’re looking for a senior, customer-facing engineer who can lead Ceph architecture and operations today, and who is excited to grow into a broader object-storage and WEKA role. - 10+ years in customer-facing technical roles solving complex enterprise infrastructure issues. - 5+ years of hands-on Ceph experience in production: cluster design, deployment, upgrades, and day-2 operations. - Strong understanding of Ceph internals and operational mechanics: MON quorum, MGR active/standby, OSD behavior, CRUSH and CRUSH maps, pools and placement groups (PGs), recovery/backfill and rebalancing. - Experience operating large-scale (multi-PB) Ceph environments and navigating the operational challenges of fleet size, PG scaling, and long-running recovery events. - Practical experience with Ceph RGW and S3 concepts (buckets, users/tenants, load balancing, scaling patterns, performance troubleshooting). - Expertise in Linux/Unix administration in multi-platform, distributed environments. - Strong troubleshooting skills across hardware, OS, networking, and distributed storage layers (including diagnosing performance bottlenecks and failure scenarios). - Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage. - Experience with observability and monitoring stacks (Prometheus/Grafana and common log/metrics tooling). - Proficiency in Python and/or Bash; comfort building automation for monitoring, diagnostics, and repeatable operational tasks. - Excellent written and verbal communication skills, with the ability to explain complex technical topics to both technical and non-technical stakeholders. It’s Nice If You Have - Experience with Kubernetes/Containers and/or cloud platforms (AWS, Azure, OCI, GCP) in storage-heavy environments. - Familiarity with Jira, Confluence, Slack, and collaborating across Support, Engineering, and Product teams. - Experience supporting HPC or AI/ML infrastructure (GPU clusters, high-throughput networking, performance benchmarking). - Experience with infrastructure-as-code or config management (Ansible, Terraform, etc.). - Strong technical writing skills and a habit of creating reusable runbooks and playbooks. What Success Looks Like - Customers view you as a trusted technical leader for Ceph and object storage, and they proactively engage you for architectural guidance and operational reviews. - You can independently assess Ceph cluster health, identify risk, and lead remediation plans that improve availability and performance. - You deliver consistent, high-quality customer communications and drive issues to resolution while partnering effectively with internal teams (CS, Product and Engineering). - You build durable artifacts (runbooks, dashboards, automation, postmortems) that raise the operational maturity of customer environments and WEKA’s supportability. - You ramp quickly on WEKA’s products and processes and expand your ownership beyond Ceph into broader designated services engagements. The WEKA Way - We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards. - We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation. - We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable. - We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Come join Karat's Interview Engineer Community! Karat is always seeking talented engineers to join our Community. If you are interested in being considered for a future Interview Engineer opportunity, please submit your application to this posting. This is a contractor/freelancer opportunity, and work is compensated based on tasks performed. Currently, we are only accepting applications from candidates in the countries on our website, and require that resumes be submitted in English. What Interview Engineers do: Interview Engineers facilitate technical interviews with software developers around the world. As an Interview Engineer, you will create inclusive hiring processes by mitigating bias, improving hiring signals, and completing objective evaluations. These skills are critical to hiring and managing teams in startups and large enterprises. As a Karat Interview Engineer, you will: - Interview—Facilitate an interview through Karat's platform. Create an enjoyable candidate experience while you evaluate a candidate's fundamental coding skills and technical knowledge. - Evaluate—Provide input on the candidate's performance, coding style, communication skills, knowledge question answers, and coding approach. - Partner—Collaborate with Karat to test content, processes, and products. The experience you will bring: - 3+ years of experience as a Software Developer or Engineer - Excellent English communication skills (written and oral) with a high level of professionalism and interpersonal skills - Reliable access to a working webcam, microphone, and a stable Internet connection - Experience conducting technical interviews is preferred (e.g., data structures, algorithms) While we review your application, learn more about life as an Interview Engineer by watching this video! Additional Information By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Forward Deployed Engineering Mission You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers. Role Overview The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes. This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor. It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales. You will: - Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization - Build AI-powered workflows that improve multilingual content quality, speed, and efficiency - Own integrations and automation that embed Smartcat into enterprise systems - Partner cross-functionally to drive adoption, expansion, and long-term success Core Responsibilities 1. Pre-Sales Technical Strategy & Value-Map Ownership You will: - Lead pre-sales technical discovery to understand workflows, systems, and success criteria - Own the end-to-end technical execution from demos to value generation - Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan - Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly To be successful in this role, you will be excited by getting full autonomy in making a customer successful 2. AI Workflow Design & Deployment You will: - Build and deploy AI-powered workflows aligned to customer outcomes - Create, test, and iterate prompts, agent skills, and workflow configurations - Develop workflows that improve quality, speed, and efficiency in multilingual content creation - Ensure that translation quality, output, format is aligned with customer expectations 3. Integrations, APIs & Automation You will: - Configure platform integrations and end-to-end processes using APIs, connectors, and middleware - Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC) - Troubleshoot integration and workflow issues with strong technical rigor - Build custom solutions when necessary to meet customer operational requirements - Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles. 4. Technical Delivery Ownership & Go-Live Readiness You will: - Serve as the technical lead for customer deployments from discovery through go-live - Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards - Maintain implementation discipline — timelines, milestones, risks, and technical documentation - Ensure customer solutions are stable, scalable, and operationally successful 5. Adoption, Outcomes & Expansion Enablement You will: - Drive post-sale support, enablement, and adoption initiatives - Help quantify outcomes and value realization over time - Identify opportunities to expand workflows, departments, and usage based on technical success - Partner with account teams to validate and support expansion opportunities 6. Cross-Functional Collaboration & Product Feedback Loop You will: - Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes - Submit high-quality bug reports and technical feedback to Engineering and Product - Identify recurring customer needs and workflow gaps to influence roadmap priorities - Act as a liaison to accelerate customer success through internal alignment 7. Stakeholder Communication & Executive Enablement You will: - Communicate clearly with both technical and executive stakeholders - Translate complex technical concepts into actionable recommendations - Lead technical workshops and implementation sessions - Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities What We’re Looking For - BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers - Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations - Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs - Excellent communication skills with experience presenting to both technical and executive audiences - Strong negotiation, influencing, and client relationship management skills - Proven ability to deliver post-sale support, training, and adoption initiatives - Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach - Willingness to travel up to 40% Why joining Smartcat might be your best move so far - A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. - Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. - Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. - Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. - Smartcat Culture Code: Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.

• Own and evolve the API Explorer and API Designer. • Ownership of the OAS pipeline: parsing, validating, transforming, and rendering OpenAPI specs. • Define the technical vision for API tools as the API landscape evolves. • Ship meaningful improvements early that customers notice. • Define a technical roadmap for OAS-powered surfaces.