• Provide first level technical support to external customers for LeadVenture software applications, including proprietary software, email and website support • Take customer calls, emails and chats as assigned and respond to customer requests in a timely and accurate manner • Participate in after-hours on-call rotation as needed • Manage (triage) incoming requests from both internal and external parties • Effectively troubleshoot requests that are unclear or do not include enough details • Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work • Initiate, update, track and close tickets through work order system within standard timelines • Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures • Recognize, document and alert the supervisor of trends in customer calls and issues • Recommend process improvements • Perform additional responsibilities as assigned

• Be the first point of contact for customers of a world-renowned consumer brand • Handle inquiries via phone, email, or chat in German, providing top-tier service • Solve problems and ensure customer satisfaction with empathy and efficiency • Collaborate with internal teams to resolve issues quickly • Become a product expert through our 10-day paid training program

Job Title: Customer Service Specialist Location: Remote Job Type: Full-time Who We Are: At STERRY, we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfunding and e-commerce success. Since day one, we’ve helped clients pull in over $100 million in trackable online revenue. We shatter limits, supercharge brands, and turn every click into cash. Job Overview: We are seeking a dedicated and empathetic Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring their inquiries, concerns, and feedback are handled professionally and efficiently. You will use platforms like ReAmaze (or similar) to manage email communications, engage with customers on social media, and provide solutions that enhance customer satisfaction and loyalty. The ideal candidate is a strong communicator, highly organized, and passionate about delivering exceptional service. If you thrive in a fast-paced environment and enjoy building meaningful customer relationships, we’d love to hear from you! Key Duties & Responsibilities - Email & Social Media Management: - Respond to customer inquiries via email using ReAmaze or similar platforms. - Engage with customers through multiple social media platforms simultaneously through chat, comments or live interactions. - Customer Support & Satisfaction: - Identify and assess customers’ needs to provide tailored solutions. - Build long-term relationships and trust through open, interactive communication. - Provide accurate and complete information using the right tools and methods. - Issue Resolution & Follow-Up: - Handle customer complaints, offering appropriate solutions within set time limits. - Follow up to ensure issues are fully resolved and customer satisfaction is achieved. - Documentation & Compliance: - Maintain detailed records of customer interactions and process customer accounts. - Follow company communication procedures, guidelines, and policies. - Customer Engagement: - Go the extra mile to engage customers and enhance their experience. - Additional Tasks: - Perform ad hoc duties as assigned by management. Qualifications & Skills - Experience: - Prior experience in customer service, preferable in e-commerce or a related field is a plus, but we welcome fresh graduates who are eager to start their career. - Experience managing social media interactions (Facebook, Instagram, etc.) is beneficial but not mandatory. - Skills: - Excellent written and verbal communication skills. - Strong problem-solving and conflict-resolution abilities. - Ability to multitask, prioritize, and manage time effectively. - High attention to detail and organizational skills. - Empathetic and patient with a customer-first mindset. - Devices: - Must possess reliable personal equipment, including a minimum i5 processor (or equivalent) and above, with a wide monitor suitable for effectively managing multiple applications and tabs simultaneously. - Preferred (but not required): - Experience with ReAmaze, RichPanel or other CRM Tools is a plus. - Knowledge of TikTok Shop and e-commerce platforms (Shopify, WooCommerce, etc.). - Basic understanding of FAQ databases and help center resources. Why Join STERRY? - 100% remote--work from home. - Opportunity to work in a dynamic, customer-focused environment. - Growth and development within a collaborative, innovative team that celebrates big wins. - A culture that values creativity, precision, and measurable results. How to Apply Ready to unleash your inner quality champion and share your customer experience to legendary heights? Send us your resume and a cover letter that showcases your experiences and skills!

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures. • Process data entry activities of pertinent information received at different points of contact during the delivery of program services. • Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials. • Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management. • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team. • Telephone support in a live inbound/outbound call center (including maintenance calls and adherence support both inbound and outbound as needed). • Understand the patient’s healthcare plan and provide opportunity for the patient to access support beyond program medication. • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed. • Attend patient meetings, conferences as needed to increase knowledge in order to better support and educate patients. • Identify and report AE’s to health Canada, Med Info and enter source system and third-party systems.