Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Business Analysis and Solutions Development Job Summary: The Senior Customer Relations Manager (CRM) on the Strategic Access Support team serves as a strategic partner focused on identifying, analyzing, and resolving issues that ultimately impact patient access and experience. This role works cross-functionally to drive operational improvements, standardize workflows, and support system-wide access goals. . Preferred Skills & Experience - Advanced Education: Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), or a related field strongly preferred. - Relationship Management: Demonstrated ability to build, manage, and sustain effective relationships with clinical leaders, operational partners, and cross-functional stakeholders. - Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey complex concepts to diverse audiences. - Trust & Credibility: Proven track record of establishing trust and credibility with clinical and operational leaders through consultative partnership. - Attention to Detail: Highly detail-oriented with the ability to manage complex workflows, processes, and data inputs accurately. - Business & Analytical Mindset: Ability to analyze data, identify gaps or trends, and translate insights into actionable recommendations—without a primary focus on data creation or number crunching. - Patient Access Experience: Experience supporting patient access functions such as scheduling, referrals, registration, or access operations within a healthcare environment. - EPIC Cadence Experience: Hands-on or consultative experience with EPIC Cadence, including scheduling workflows, templates, or optimization initiatives, strongly preferred. - Workflow Optimization: Demonstrated ability to evaluate end-to-end workflows, identify inefficiencies, and design sustainable process improvements. KEY RESPONSIBILITIES - Provides Leadership through relationship management providing strategic expertise - Manages strategic partnerships with customers - Performs needs analysis to define the problem that needs solving - both qualitative and quantitative - Owns customer issue management and escalation, serving as main coordination point with customers TECHNICAL CAPABILITIES - Project Communications (Advanced): Demonstrates the uppermost levels of expertise in conducting project communications in challenging and complex situations. Demonstrates ability to deliver complicated information effectively and efficiently, selecting the appropriate message for the audience. Facilitates open communication across functions and within unit. Able to highlight and emphasize major ideas, issues and points dramatically and effectively. Often takes a lead role in highly pressurized situations when there is a need to communicate critical project information. Consistently delivers project communications products and services in a creative and imaginative manner while setting a standard for others. Contributes in the development of project communications best practices for the organization. - Project Issues Management (Advanced): Demonstrates the uppermost levels of expertise in resolving project issues in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to resolve high priority issues. Manages internal and external project issues in a way that bring disparate resources together to resolve issues and complete action items that contribute to the success of the project. Consistently delivers solutions in a creative and imaginative manner while setting a standard for others. Contributes in the development of best practices for Issues Management for the organization. - Project Planning (Advanced): Demonstrates ability to forecast resource needs, identify and break work down into discrete and measurable tasks, set priorities, define dependencies, schedule activities, prepare acceptance criteria and organize work for large, complex projects requiring diverse functions and/or operations. Continuously monitors and follows up on buyins and commitments. Competently handles multiple projects simultaneously, balancing and scheduling tasks requiring dependencies and those which can be accomplished independently. Accurately estimates and plans complex projects and assignments. Maintains perspective between the overall picture and the details. Is proficient in the advanced features of project management tools. - Project Coordination (Advanced): Manages interdependencies among multiple related and unrelated projects whose coordinated delivery is required to achieve higher organizational objectives. Identifies opportunities for cross-discipline participation. Develops and documents project policies and procedures. Manages the overall coordination, status reporting, and stability of major project efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource requirements. Contributes to the development of Project Coordination best practices for the organization. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams. Core Capabilities : Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 5 years Education: Bachelor's Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

US Salary: $58,700 About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. About the Role As a member of the NGP VAN Support team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations. Not only will you be supporting Democrats and progressives with your exceptional customer service skills, but you’ll also be getting new customers up and running with our tools.  Our staff aren’t just people who do support, they are expert practitioners who make sure our clients are able to accomplish their goals.  Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do.  This is an entry-level role, with high expectations for responsiveness, empathy, and consistent knowledge development. Essential Position Duties and Responsibilities: - Provide timely responses to inbound support requests with positivity and user empathy - Triage and resolve client issues through collaboration with sales, product, data, and/or engineering team - Knowledge of primary business line/can support Digital at basic level - Escalates complex or urgent issues according to documented protocols​ - Takes direction from Leadership to meet team claiming standards - Utilizes internal documentation to deliver accurate support - Maintains detailed records of client interactions and resolutions - Participates in team meetings and skills trainings Requirements - You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different organizations who need our help. - You have at least one year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits. - You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization. - You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn. - You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic - You’re detail-oriented, great at following up and don’t let things slip through the cracks - Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support. - You have a demonstrated history of being a team player. - Experience in customer relations or an equivalent field, though not required, is valued. Bonus Points - Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support. - Experience in customer relations or an equivalent field, though not required, is valued; - You have used NGP Classic or NGP7 as part of your day-to-day responsibilities. - You have experience using the Mobilize platform. This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

The Product Complaint Representative acts as primary notification and consolidation point for receiving, processing, analyzing and reporting product complaints. This is a remote position; however, candidates must reside within commuting distance of our Largo, FL or Utica, NY locations. Key Duties: - Complete non-reportable rationales during regulatory review. - Review records for accuracy and completion prior to closure. - Maintain problem logs to identify and report recurring issues to quality assurance management and product development to ensure complaints are handled in a timely, compliant fashion. - Serve as initial point of contact for product complaints. - Escalate all product complaints within company guidelines to proper management. - Document and track contact information from reported issues and problems in accordance with company guidelines and external regulatory requirements. - May collaborate with other internal groups to respond to product inquiries and issues. - May directly answer telephone “hot line” and written or Internet- based inquiries regarding company products. - Present data to applicable government agencies and complete required paperwork. - Perform other related duties as required by management. Minimum Qualifications: - High School Diploma or Equivalency - 1-3 years of experience in a customer service or administrative role - Must be able to sit/stand for 8 hours a day Preferred Qualifications: - Basic computer skills - Great customer service skills - Ability to communicate both written and verbally - Strong sense of urgency This position is not eligible for employer-based sponsorship. Disclosure as required by applicable law, the hourly salary rate for this position is $19.83-$30.03. The actual compensation may vary based on geographic location, work experience, education and skill level. The salary range is CONMED’s good faith belief at the time of this posting. Benefits: CONMED offers a wide array of benefits to fit your unique needs. Visit our Benefits Page for more information. - Competitive compensation - Excellent healthcare including medical, dental, vision and prescription coverage - Short & long term disability plus life insurance -- cost paid fully by CONMED - Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period - Employee Stock Purchase Plan -- allows stock purchases at discounted price - Tuition assistance for undergraduate and graduate level courses Know someone at CONMED? Have them submit you as a referral before applying for this position to be eligible for our Employee Referral Program incentives! CONMED is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. The Know Your Rights: Workplace Discrimination is Illegal Poster reaffirms this commitment. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800-929-7176 option #5.

About Celebrus Celebrus is on a mission to improve the relationships between brands and consumers through better data. With more than 25 years in the market, Celebrus is a publicly traded company in the UK and a global leader in enterprise customer data technology. Our platform is trusted by some of the world’s largest organizations and is deployed across 30+ countries. Position Description Reporting directly to the CEO, we are seeking a proven, execution-driven Vice President of Global Services to lead, optimize and scale our global Professional Services and Managed Services organizations. This leader owns outcomes, efficiency, and accountability across the entire post-sale delivery for our customer’s use cases while partnering with our Customer Success organization to create highly referenceable clients by delivering significant value. We seek a proven enterprise services executive with a clear track record of running value-generating, efficient, consulting organizations for a growing software business with discipline, precision, and urgency. This person should also have experience in leveraging services partners to augment our delivery model and bring further efficiencies to our customers. You will be expected to drive predictable delivery, world-class customer outcomes, and strong services margins while building operating models that scale with the business. Core Responsibilities · Global strategy and execution for Professional Services and Managed Services. In our business, Professional Services is our project team focused on the configuration of our Celebrus software for customers. Managed Services refers to our hosting and Celebrus Cloud installations. · Delivery outcomes for all of our projects with a special focus on the customer’s acknowledgement of value and satisfaction from our software platform · Services operating model, utilization, margins, and capacity planning · Executive-level customer relationships and escalations · Services talent, leadership bench, and performance culture · A strong partnership with the Product team, as the primary goal is to deliver value from our software. We update our software 2x per annum and keeping your teams up to date on features is important. Enterprise Professional Services Leadership · Lead all enterprise implementation, onboarding, and advisory engagements · Develop and continuously improve standardized delivery methodologies and governance across regions · Drive fast time-to-value without sacrificing quality or margin · Partner tightly with Sales and Customer Success on deal structure, services packaging, renewals and upsell path · Eliminate inefficiencies and variability in delivery execution Enterprise Managed Services Leadership · Own and scale the managed services portfolio for customers · Drive recurring services revenue, renewals, and expansion · Establish clear SLAs, KPIs, and accountability across delivery teams · Ensure operational reliability, optimization, and continuous improvement Operating Model & Financial Rigor · Sit within the Management Team to represent our Global Services team and help drive the business forward. · Design and continuously improve a best-in-class global services operating model · Own services P&L, forecasting, margin performance, and cost controls · Drive utilization, realization, and delivery predictability · Implement metrics-driven execution across all services teams Customer Outcomes & Executive Engagement · Serve as executive sponsor for strategic enterprise accounts · Own escalations and ensure rapid, decisive resolution · Ensure services consistently drive measurable customer outcomes · Partner with Customer Success to drive retention and expansion Talent & Performance Culture · Build and lead a high-performance, accountable services organization · Recruit, develop, and retain top-tier enterprise consulting leaders · Establish clear expectations, accountability, and career paths · Drive a culture of ownership, execution, and continuous improvement Skills & Requirements · Significant experience leading enterprise Professional Services and/or Managed Services organizations in a SaaS or software company · Proven experience running consulting organizations within a software business of our size and desired growth plans · Strong track record improving services efficiency, margins, and customer satisfaction · Deep experience designing and scaling enterprise services operating models · Executive presence with customers and internal stakeholders Ways of Working · Decisive leader who identifies issues, effectively communicates them and acts quickly to resolve them. Has the conviction in their judgement to raise any risks ahead of time, stress urgency, and drive action. Acts decisively to address under-performance and drive best practice. · Independent-minded, formulates clear, well-evidenced recommendations and challenges the CEO / Management Team. Has the confidence in their assessments to manage disagreement and pushback from shareholders. · Resilience to deal with the pace, demands, and complexity of managing the day-to-day business that is looking to grow aggressively. · Demonstrates strong emotional intelligence, adapting communication style to effectively influence diverse stakeholders. · Hands-on executor. Prepared to roll up sleeves, get into the weeds of services management, and own gritty, but critical tasks where required. Travel Requirements Minimal travel as and when required. What Success Looks like · Enterprise customers achieve rapid, measurable time-to-value · Services operate with high utilization, strong margins, and predictability · Professional Services and Managed Services operate as a unified engine · Teams are accountable, aligned, and consistently delivering results in partnership with relevant divisions of the business Celebrus Technologies is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. We encourage you to bring your true self to work every day, as we embrace who you are and evaluate everyone equally. Qualified applicants are considered for employment, and employees are treated during employment without regard to ancestry; age; appearance; color; gender identity and/or expression; genetics; family or parental status; marital, civil union, or domestic partnership status; mental, physical, or sensory disability; national, social, or ethnic origin; citizenship; past or present military service; sexual orientation; socioeconomic status; race; or religion or belief, or any other characteristic protected under applicable law. If you require reasonable accommodation or assistance for any part of the interview and employment process please contact HR@celebrus.com.