Job Title: Customer Service Specialist Location: Remote Job Type: Full-time Who We Are: At STERRY, we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfunding and e-commerce success. Since day one, we’ve helped clients pull in over $100 million in trackable online revenue. We shatter limits, supercharge brands, and turn every click into cash. Job Overview: We are seeking a dedicated and empathetic Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring their inquiries, concerns, and feedback are handled professionally and efficiently. You will use platforms like ReAmaze (or similar) to manage email communications, engage with customers on social media, and provide solutions that enhance customer satisfaction and loyalty. The ideal candidate is a strong communicator, highly organized, and passionate about delivering exceptional service. If you thrive in a fast-paced environment and enjoy building meaningful customer relationships, we’d love to hear from you! Key Duties & Responsibilities - Email & Social Media Management: - Respond to customer inquiries via email using ReAmaze or similar platforms. - Engage with customers through multiple social media platforms simultaneously through chat, comments or live interactions. - Customer Support & Satisfaction: - Identify and assess customers’ needs to provide tailored solutions. - Build long-term relationships and trust through open, interactive communication. - Provide accurate and complete information using the right tools and methods. - Issue Resolution & Follow-Up: - Handle customer complaints, offering appropriate solutions within set time limits. - Follow up to ensure issues are fully resolved and customer satisfaction is achieved. - Documentation & Compliance: - Maintain detailed records of customer interactions and process customer accounts. - Follow company communication procedures, guidelines, and policies. - Customer Engagement: - Go the extra mile to engage customers and enhance their experience. - Additional Tasks: - Perform ad hoc duties as assigned by management. Qualifications & Skills - Experience: - Prior experience in customer service, preferable in e-commerce or a related field is a plus, but we welcome fresh graduates who are eager to start their career. - Experience managing social media interactions (Facebook, Instagram, etc.) is beneficial but not mandatory. - Skills: - Excellent written and verbal communication skills. - Strong problem-solving and conflict-resolution abilities. - Ability to multitask, prioritize, and manage time effectively. - High attention to detail and organizational skills. - Empathetic and patient with a customer-first mindset. - Devices: - Must possess reliable personal equipment, including a minimum i5 processor (or equivalent) and above, with a wide monitor suitable for effectively managing multiple applications and tabs simultaneously. - Preferred (but not required): - Experience with ReAmaze, RichPanel or other CRM Tools is a plus. - Knowledge of TikTok Shop and e-commerce platforms (Shopify, WooCommerce, etc.). - Basic understanding of FAQ databases and help center resources. Why Join STERRY? - 100% remote--work from home. - Opportunity to work in a dynamic, customer-focused environment. - Growth and development within a collaborative, innovative team that celebrates big wins. - A culture that values creativity, precision, and measurable results. How to Apply Ready to unleash your inner quality champion and share your customer experience to legendary heights? Send us your resume and a cover letter that showcases your experiences and skills!

• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures. • Process data entry activities of pertinent information received at different points of contact during the delivery of program services. • Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials. • Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management. • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team. • Telephone support in a live inbound/outbound call center (including maintenance calls and adherence support both inbound and outbound as needed). • Understand the patient’s healthcare plan and provide opportunity for the patient to access support beyond program medication. • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed. • Attend patient meetings, conferences as needed to increase knowledge in order to better support and educate patients. • Identify and report AE’s to health Canada, Med Info and enter source system and third-party systems.

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Business Analysis and Solutions Development Job Summary: The Senior Customer Relations Manager (CRM) on the Strategic Access Support team serves as a strategic partner focused on identifying, analyzing, and resolving issues that ultimately impact patient access and experience. This role works cross-functionally to drive operational improvements, standardize workflows, and support system-wide access goals. . Preferred Skills & Experience - Advanced Education: Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), or a related field strongly preferred. - Relationship Management: Demonstrated ability to build, manage, and sustain effective relationships with clinical leaders, operational partners, and cross-functional stakeholders. - Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey complex concepts to diverse audiences. - Trust & Credibility: Proven track record of establishing trust and credibility with clinical and operational leaders through consultative partnership. - Attention to Detail: Highly detail-oriented with the ability to manage complex workflows, processes, and data inputs accurately. - Business & Analytical Mindset: Ability to analyze data, identify gaps or trends, and translate insights into actionable recommendations—without a primary focus on data creation or number crunching. - Patient Access Experience: Experience supporting patient access functions such as scheduling, referrals, registration, or access operations within a healthcare environment. - EPIC Cadence Experience: Hands-on or consultative experience with EPIC Cadence, including scheduling workflows, templates, or optimization initiatives, strongly preferred. - Workflow Optimization: Demonstrated ability to evaluate end-to-end workflows, identify inefficiencies, and design sustainable process improvements. KEY RESPONSIBILITIES - Provides Leadership through relationship management providing strategic expertise - Manages strategic partnerships with customers - Performs needs analysis to define the problem that needs solving - both qualitative and quantitative - Owns customer issue management and escalation, serving as main coordination point with customers TECHNICAL CAPABILITIES - Project Communications (Advanced): Demonstrates the uppermost levels of expertise in conducting project communications in challenging and complex situations. Demonstrates ability to deliver complicated information effectively and efficiently, selecting the appropriate message for the audience. Facilitates open communication across functions and within unit. Able to highlight and emphasize major ideas, issues and points dramatically and effectively. Often takes a lead role in highly pressurized situations when there is a need to communicate critical project information. Consistently delivers project communications products and services in a creative and imaginative manner while setting a standard for others. Contributes in the development of project communications best practices for the organization. - Project Issues Management (Advanced): Demonstrates the uppermost levels of expertise in resolving project issues in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to resolve high priority issues. Manages internal and external project issues in a way that bring disparate resources together to resolve issues and complete action items that contribute to the success of the project. Consistently delivers solutions in a creative and imaginative manner while setting a standard for others. Contributes in the development of best practices for Issues Management for the organization. - Project Planning (Advanced): Demonstrates ability to forecast resource needs, identify and break work down into discrete and measurable tasks, set priorities, define dependencies, schedule activities, prepare acceptance criteria and organize work for large, complex projects requiring diverse functions and/or operations. Continuously monitors and follows up on buyins and commitments. Competently handles multiple projects simultaneously, balancing and scheduling tasks requiring dependencies and those which can be accomplished independently. Accurately estimates and plans complex projects and assignments. Maintains perspective between the overall picture and the details. Is proficient in the advanced features of project management tools. - Project Coordination (Advanced): Manages interdependencies among multiple related and unrelated projects whose coordinated delivery is required to achieve higher organizational objectives. Identifies opportunities for cross-discipline participation. Develops and documents project policies and procedures. Manages the overall coordination, status reporting, and stability of major project efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource requirements. Contributes to the development of Project Coordination best practices for the organization. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams. Core Capabilities : Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 5 years Education: Bachelor's Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

US Salary: $58,700 About Us NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more— including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations. About the Role As a member of the NGP VAN Support team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations. Not only will you be supporting Democrats and progressives with your exceptional customer service skills, but you’ll also be getting new customers up and running with our tools.  Our staff aren’t just people who do support, they are expert practitioners who make sure our clients are able to accomplish their goals.  Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do.  This is an entry-level role, with high expectations for responsiveness, empathy, and consistent knowledge development. Essential Position Duties and Responsibilities: - Provide timely responses to inbound support requests with positivity and user empathy - Triage and resolve client issues through collaboration with sales, product, data, and/or engineering team - Knowledge of primary business line/can support Digital at basic level - Escalates complex or urgent issues according to documented protocols​ - Takes direction from Leadership to meet team claiming standards - Utilizes internal documentation to deliver accurate support - Maintains detailed records of client interactions and resolutions - Participates in team meetings and skills trainings Requirements - You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different organizations who need our help. - You have at least one year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits. - You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization. - You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn. - You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic - You’re detail-oriented, great at following up and don’t let things slip through the cracks - Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support. - You have a demonstrated history of being a team player. - Experience in customer relations or an equivalent field, though not required, is valued. Bonus Points - Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support. - Experience in customer relations or an equivalent field, though not required, is valued; - You have used NGP Classic or NGP7 as part of your day-to-day responsibilities. - You have experience using the Mobilize platform. This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000. At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization. ____________________________________________________________________________________ Our Culture At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here. Compensation & Benefits We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VAN's total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________ Equal Opportunity & Accommodations At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.