Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Are you a tech-savvy problem solver with a passion for delivering exceptional support? We’re looking for a UK Systems Analyst – First Line Support to join our Pension Systems Department. In this role, you’ll play a vital part in supporting the systems that power our pension administration business. If you’re a detail-oriented professional with strong communication skills and a knack for troubleshooting, we’d love to hear from you! How you'll make an impact - Monitoring the ServiceNow call logging system and support department mailboxes. - Identifying, organising, and resolving tickets based on priority and deadlines. - Distributing tickets to the appropriate departments or teams. - Providing first-line support for Pensions Administration software and financial software packages, including CCM Browser, CCM Core, Lloydslink, Aviary, and PT-X. - Supporting the Pensions Portal Website and work management systems. - Creating and maintaining team process documentation. - Managing user maintenance across pensions and financial systems. - Creating and maintaining mail merge documentation and generating reports on pension software. - Conducting peer reviews and ensuring your work is reviewed for accuracy and quality. - Taking ownership of assigned tasks, ensuring they are completed on time and to a high standard. About You - Experience with a call logging system (e.g., ServiceNow). - Ability to provide support via telephone, email, or live chat applications. - Excellent written and verbal communication skills. - Advanced proficiency in MS Office (Word, Excel, Access). - Desirable: Knowledge of SQL and relational databases. - Desirable: Understanding of UK pensions. - Strong problem-solving skills and attention to detail. - Excellent interpersonal skills and a collaborative mindset. Why join us? At Gallagher Benefit Services we’re proud to champion The Gallagher Way, a culture built on trust, integrity, and collaboration. We’re committed to helping our colleagues grow and thrive, offering opportunities to develop your skills and make a real impact. If you’re ready to take on a fresh challenge and work in a supportive, forward-thinking environment, this is your chance to join a team that values your expertise and celebrates your success. Apply now and help us champion The Gallagher Way! Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days - Defined contribution pension scheme, which Gallagher will also contribute to - Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x - Income protection, we’ll cover up to 50% of your annual income, with options to top up - Health cash plan or Private medical insurance Other benefits include: - Three fully paid volunteering days per year - Employee Stock Purchase plan, offering company shares at a discount - Share incentive plan, HMRC approved, tax effective, stock purchase plan - Critical illness cover - Discounted gym membership, with over 3,000 gyms nationally - Season ticket loan - Access to a discounted voucher portal to save money on your weekly shop or next big purchase - Emergency back-up family care - And many more… We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with TAGlobalSupport@ajg.com . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.