Your role at DynatraceSelf-Service Knowledge is part of Dynatrace’s Strategic Product Communication solution, transforming knowledge into strategic, product-aligned assets that enable customers and teams to learn and solve problems independently, at scale. As a Senior Context Engineer (Program Manager), you will play a key role in Dynatrace’s AI-first operating model. This is a new and evolving role, focused on designing and continuously improving the context layer that powers AI-driven content systems, self-service knowledge, and internal platforms. Working at the intersection of AI systems, technical documentation, and program execution, you ensure high-quality technical context can be reliably consumed by AI and scaled across teams. In close collaboration with senior technical leadership and stakeholders across Product, Engineering, and Documentation, you translate strategic goals into structured, executable outcomes. - Responsible for building, managing, and maintaining the context layer for AI content systems. - Ensures alignment and effective collaboration from strategy through to execution, helping to achieve the goals set for Self-Service Knowledge. - Fosters planning and breaking down the “What” we want to solve into “How” to we need solve it. - Actively tracks and reports on execution progress. - Continuously optimizing, refining, and aligning processes related to value delivery. - Empowers Product Managers, Information Developers, and more. - Proactively identifies and escalates blockers. - Analyzes and assess program risks and issues and makes corrective measures. - Curates and enriches metadata across data assets, resolving semantic conflicts, and packaging context into formats that AI agents can use. - Connects stakeholders to ensure strategic implementation and completion of core roadmap items. - Shapes and implements guidelines and goals for technical writing across teams and channels. - Advocates for technical writing and documentation best practices throughout the company ensures self-service knowledge and technical content are prioritized and valued. - Coordinates efforts to improve content strategy, architecture, and documentation standards to ensure consistency and usability – all with an AI-first approach. What will help you succeed - 2+ years of AI experience in a B2B software product environment and 3+ years of experience aligned with technical writing. - Experience in defining and executing strategy and governance for software documentation. - You are a creative self-starter who can envision a future for enterprise software documentation above and beyond what we can do today. - Passion for devising enterprise-grade strategies and roadmaps for technical documentation. - You start with the “why” behind your strategy to motivate and inspire. - You understand docs-as-code and are itching to use new technologies (LLM, gen AI) to take our experience ecosystem to the next level and let content contributors focus on what they do best. - By leveraging your hands-on technical expertise, you draw insightful conclusions validated by customer analytics, ensuring consistent results amidst diverse contributors and stakeholders. - You excel in engaging with both internal and external stakeholders, articulating your vision and plans - Are familiar with Markdown. - You understand software development lifecycles and have a strong architectural background. - You understand technical topics such as software intelligence, cloud technologies, artificial intelligence, application security, and SaaS. - You enjoy sharing your knowledge and skills with other team members and learning from others. - You’re willing to push the envelope and engage stakeholders to try new things, balanced by a love of metrics that support your work. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - We offer attractive compensation packages and stock purchase options with numerous benefits and advantages. - Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is € 65.000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

We are looking for a Contract Technical Release Manager to start ASAP for a 6 month project for our client in Manchester. This is a fully remote contract.  Technical Release Manager (Utilities) We are seeking a high-caliber Technical Release Manager to orchestrate complex delivery cycles across our integrated energy and water platforms. You will sit at the heart of our digital transformation, bridging the gap between engineering excellence and operational stability. Role Overview: As the Technical Release Manager, you will be responsible for the end-to-end release lifecycle. You’ll coordinate deployments across a multi-cloud ecosystem, ensuring that scheduled updates to our customer and billing platforms are seamless, secure, and transparent. Key Responsibilities: - Cross-Functional Coordination: Lead release planning and execution meetings with DevOps, Software Delivery, and QA teams to manage dependencies and resource contention. - Release Governance: Define and enforce the "Definition of Done" for production readiness, including sign-offs, automated test results, and security clearances. - Environment Management: Oversee the synchronisation of non-production environments to prevent "code drift" across the delivery pipeline. - Deployment Orchestration: Manage the release calendar, ensuring low-impact windows and clear communication with business stakeholders. - Risk & Mitigation: Identify potential bottlenecks in the CI/CD pipeline and lead "Go/No-Go" sessions for major production milestones. Technical Landscape: You will be coordinating releases across a sophisticated tech stack: - Salesforce Industries (Vlocity): Managing OmniScript, Integration Procedures, and DataRaptor deployments. - Microsoft Dynamics 365 F&O: Coordinating finance and operations updates with minimal downtime. - AWS Serverless: Managing deployments for Lambda functions, SNS/SQS messaging patterns, and API Gateways. Essential Experience: - Release Leadership: 3+ years in a technical release or delivery management role. - Cloud Proficiency: Hands-on experience with Salesforce (ideally Industries/CME) and AWS deployment patterns. - DevOps Mindset: Strong understanding of CI/CD tools (e.g., Azure DevOps, or Jenkins) and automated testing frameworks. - Complex Integration: Proven ability to manage "locked-step" releases where multiple systems must go live simultaneously. Desirable Qualities: - Utilities Sector Knowledge: Understanding of industry-specific cycles (e.g., billing runs, regulatory reporting windows, or meter data processing). - D365 Experience: Specific familiarity with the Dynamics 365 Finance & Operations deployment lifecycle. - Agility: Ability to remain calm and decisive during high-pressure production deployments. Equal Opportunities Statement We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.

Would you like to work with Global Services to execute automation programs and maturity? Are you passionate about creating visible value and outcomes for the business? Partner with the best Join the GS Product portfolio by collaborating with leadership to align goals, prioritize objectives, and connect business outcomes effectively. Embrace a culture of innovation, teamwork, and fresh perspectives that offers opportunities for growth and meaningful contributions to organizational success. About the Team At the heart of our Global Services organization, the Program Management Team is dedicated to scaling innovation and operational excellence across our product portfolio. We are looking for a Program Manager to lead high-stakes collaborations and cultivate solid partnerships across diverse product groups. You will be responsible for defining the roadmap, while presenting key strategic updates to our senior leadership and executive teams. As a Program Manager II, you will be responsible for: - Leading execution of programs aligned with the GS Product portfolio. - Facilitating cross-functional collaboration among Global Services teams while fostering partnerships with GS Products, program stakeholders, and other product groups. - Developing comprehensive program plans, including problem statements, vision, phasing, communication plans and risk registers. - Ensuring programs align with corporate guidelines and comply with established review standards. - Adopting best-practice guidelines to influence and implement continuous improvements to the program delivery processes. - Developing content and presenting concise, meaningful project proposals and updates to senior GS leadership and executives. - Tracking, assessment and communication of program impact & outcomes. Do what you love To be successful in this role you will: - Demonstrate mid-level/regular experience managing projects within cross-functional teams, showcasing expertise and practical knowledge in the field. - Have good interpersonal and organizational skills with an ability to communicate effectively with all stakeholders - Be able to adapt quickly and respond to changing priorities in a dynamic environment - Demonstrate a passion for excellence through sound judgment, solid decision making and contingency planning Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: - Your health - Your finances - Your family - Your time at work - Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

About the Organisation Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future. Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers. About the Role Role: Program Coordinator – National After Hours Service Employment Type: Permanent Full Time Location: Completely flexible, as this is a work from home opportunity! In this rewarding Program Coordinator opportunity within the National After-Hours Service (NAHS), your role will focus on the effective coordination of services through reviewing, developing, implementing and monitoring efficient and effective operating and administrative systems. You will work alongside the National Manager to ensure smooth operations, compliance, and high-quality care, helping meet the needs of clients within our Child, Youth & Family services & National Immigration Support services across Australia. Key Responsibilities: - Data collection, interpretation and analysis to enhance service delivery within the after hours portfolio. - Identify areas for service and process improvement, working with the National After Hours team to create and implement strategies and new processes. - Administration Support such as diary management, face to face and remote meeting coordination, and travel management support. - General Team Coordination including overseeing probity, undertaking rostering and timesheet approvals within the National After Hours team. - Create and maintain all files and databases are up to date with current and accurate data - Respond to all incoming after-hours enquiries in a professional and efficient manner, role modelling genuine and effective communication methods - Model a flexible and creative approach that is person centred, enabling and supporting choice and controlling, which balances with business needs Skills & Experience - Tertiary qualifications in a behavioural science or an equivalent qualification from a recognised tertiary institution or equivalent experience - Experience in a rostering or scheduling role, ideally utilising the SCHADS award - Previous experience in the utilisation of rostering software systems (Microsoft Teams Shifts experience if preferred) - An understanding of service delivery within residential Child, Youth & Family services and/or National Immigration Support Services - Demonstrate experience managing competing priorities to deliver outcomes within required timeframes - Confidence to respectfully navigate complex or difficult situations/conversations with stakeholders - Ability to build and maintain positive and professional relationships with stakeholders Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks. How to Apply Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Kristy Crowe via recruitment@lwb.org.au Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers for information on our access and inclusion work and how to contact us directly. Applications close at midnight on Monday 13th April 2026. Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date and as such the closing date is subject to change without notice. We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.