À Propos de Carrus Carrus Technologies est un fournisseur de premier plan de solutions ERP conçues spécifiquement pour l'industrie de l'aftermarket automobile. Ayant son siège social au Canada, Carrus dessert des distributeurs, détaillants et grossistes de pièces automobiles partout en Amérique du Nord, en les aidant à optimiser leurs opérations, à gérer leurs inventaires et à développer leurs activités grâce à une technologie moderne et adaptée à leur secteur. Membre du portefeuille de Valsoft Corporation, Carrus allie l'agilité d'une entreprise logicielle spécialisée à la stabilité et aux ressources d'un groupe logiciel mondial. Notre équipe est passionnée par la réussite de ses clients et l'amélioration continue de l'expérience produit dans le secteur de l'aftermarket automobile. Description du Poste Nous sommes à la recherche d'un(e) Commis Comptable – Soutien à la clientèle pour rejoindre notre équipe dans le cadre d'un contrat d'un (1) an, avec possibilité de renouvellement. Dans ce rôle hybride comptabilité-support, vous serez le point de contact principal pour nos clients sur les questions liées à l'utilisation du logiciel et aux processus comptables. Vous combinerez vos connaissances en comptabilité avec un sens aigu du service client pour accompagner nos clients au quotidien. Principales responsabilités - Fournir assistance, information et soutien aux clients concernant les produits et services de l'entreprise, avec un accent particulier sur les questions comptables et financières. - Répondre aux demandes des clients liées aux fermetures de livres, fins de mois, fins d'année, balances et chiffres de fin de journée. - Traiter les appels entrants, courriels et clavardages; assurer un suivi rigoureux des interactions clients dans le CRM. - Analyser et valider les données comptables des clients; identifier les causes et proposer des résolutions aux problèmes signalés. - Escalader les demandes non résolues aux équipes désignées et assurer le suivi auprès des clients. - Effectuer des appels sortants périodiques pour maintenir les relations clients et garder les informations à jour. - Offrir de la formation aux clients sur les fonctionnalités du logiciel liées aux processus comptables. - Participer au processus d'intégration des nouveaux clients, incluant l'évaluation des besoins, la configuration, la manipulation et l'importation de données, ainsi que le soutien à la formation. - Analyser et mettre à jour les données clients via scripts de base de données, importation/exportation de fichiers (Excel/CSV), plateformes d'IA ou autres outils selon les besoins. - Toute autre tâche connexe. Qualifications Requises - Diplôme d'études collégiales en comptabilité, en administration ou dans un domaine connexe. - Deux (2) ans d'expérience en service à la clientèle ou en soutien applicatif, idéalement dans un contexte lié à la comptabilité ou à la finance. - Connaissance des principes comptables et capacité à les appliquer dans un contexte de soutien client. - Solides compétences analytiques et en résolution de problèmes. - Grand souci du détail et rigueur dans le traitement des données financières. - Excellentes aptitudes en communication, empathie et capacité à gérer des situations urgentes. - Orienté(e) vers la satisfaction client, tout en gardant en tête le contexte d'affaires. - Dynamique, proactif(ve) et autonome. - Excellentes compétences organisationnelles et sens des priorités. - Parfaitement bilingue en français et en anglais, à l'oral et à l'écrit. - Disponible pour se déplacer occasionnellement chez les clients lors de formations ou d'événements. Qualifications souhaitées - Expérience en formation d'utilisateurs ou en rôles en contact direct avec les clients. - Expérience dans l'industrie de l'après-marché automobile. - Expérience avec des outils d'IA pour la productivité et l'analyse. - Participation à des projets d'intégration ou d'implantation de logiciels. *** About Carrus Carrus Technologies is a leading provider of ERP software solutions purpose-built for the automotive aftermarket industry. Headquartered in Canada, Carrus serves automotive parts distributors, retailers, and wholesalers across North America, helping them streamline operations, manage inventory, and grow their businesses through modern, industry-specific technology. As part of the Valsoft Corporation portfolio, Carrus combines the agility of a focused software company with the stability and resources of a global software group. The team is passionate about delivering exceptional client outcomes and continuously improving the product experience for the automotive aftermarket sector. The Role We're looking for an Accounting Clerk – Customer Support to join our team on a one (1) year contract, with the possibility of extension. In this hybrid accounting-support role, you'll be the primary point of contact for our clients on questions related to software use and accounting processes. You'll combine your accounting knowledge with strong customer service instincts to support our clients day to day. Main Responsibilities - Provide assistance, information, and support to customers regarding the company's products and services, with a particular focus on accounting and financial inquiries. - Respond to customer inquiries related to book closings, month-end, year-end, balances, and end-of-day figures. - Handle incoming calls, emails, and chat inquiries; maintain accurate records of customer interactions in the CRM. - Analyze and validate client accounting data; identify root causes and propose resolutions to reported issues. - Escalate unresolved requests to designated teams and follow up with clients on outcomes. - Perform periodic outbound calls to maintain client relationships and keep client information up to date. - Provide training to customers on software features related to accounting processes. - Participate in new client onboarding, including needs assessment, software configuration, data manipulation and import, and training support. - Analyze and update client data via database scripts, file import/export (Excel/CSV), AI platforms, or other tools as required. - Other related tasks. Required Qualifications - College diploma in accounting, business administration, or a related field. - Two (2) years of experience in customer service or application support, ideally in an accounting or finance-related environment. - Knowledge of accounting principles and ability to apply them in a customer support context. - Strong analytical and problem-solving skills. - Strong attention to detail, particularly in handling financial data. - Excellent communication skills, empathy, and ability to manage client urgency. - Focused on customer satisfaction while maintaining business perspective. - Dynamic, proactive, and self-directed. - Excellent organizational skills and strong sense of priority management. - Fluently bilingual in French and English, spoken and written. - Able and willing to travel occasionally to client locations for training and other events. Preferred Qualifications - Experience in user-facing training or client-facing roles. - Experience in the automotive aftermarket industry. - Experience using AI tools for productivity and analysis. - Experience participating in software onboarding or implementation projects. #Carrus

A little about us…Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. Transportation technology is a hot market, and we’re leading the charge with raving fans and new customers signing up every day. We raised $450M in our Series D funding round in March of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation! More about our team and company: - Fleetio overview video: https://www.youtube.com/watch?v=YoXyXTFWbkg - Our careers page: https://www.fleetio.com/careers The Customer Support team is seeking a knowledgeable and customer-focused individual to join our team as an Associate Customer Support Specialist in the United Kingdom! As an Associate Customer Support Specialist, you will be the first point of contact for our fleet management software, providing basic technical support and product knowledge to our customers. You will play a critical role in ensuring customer satisfaction, resolving complex technical issues, and delivering exceptional support experiences. This position requires a deep understanding of fleet management software, strong problem-solving skills, and the ability to communicate technical concepts effectively. Who you are The ideal candidate for this role has served as the primary point of contact for basic technical support and product-related inquiries from customers in the software space. You've provided exceptional customer service through various channels, including phone and email while maintaining a high level of professionalism and empathy. The ideal candidate can demonstrate comprehensive knowledge of our fleet management software to customers, including a basic understanding of its features, functionalities, and integrations. Excelling in collaborative team environments, you will work closely with our Support Specialists and Shift Leads teams to escalate customer issues to the appropriate team. You continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives. This role will report to our Customer Support Manager. The schedule for this role is Monday through Friday 10am - 7pm BST. Responsibilities: - Serve as the primary point of contact for basic technical support and product-related inquiries from customers using Fleetio. - Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy. - Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations. - Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team. - Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives. Your experience - Previous experience in a customer support or technical support role, preferably in the software industry. - In-depth knowledge of fleet management software and related technologies is a plus! - Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively. - Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely. - Customer-centric mindset with a passion for delivering exceptional support experiences. - Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. - Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools. - Flexibility to work occasional evenings or weekends to accommodate customer needs. Benefits - Multiple health/dental coverage options (100% coverage for employee, 50% for family) - Vision insurance - Incentive stock options - 401(k) match of 4% - PTO - 4 weeks (increases at year two!) - 12 company holidays + 2 floating holidays - Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid) - FSA & HSA options - Short and long term disability (short term 100% paid) - Community service funds - Professional development funds - Wellbeing fund - $150 quarterly - Business expense stipend - $125 quarterly - Mac laptop + new hire equipment stipend - Fully stocked kitchen with tons of drinks & snacks (BHM only) - Remote working friendly since 2012 #LI-REMOTE Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need. This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will. If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.

Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Job Description Key Responsibilities: - Administrative tasks in German/English/Hungarian - Basic reporting tasks for the management team - Scheduling and managing management meetings & events - Managing the reservation of meeting rooms, catering and technical support in case of on-site events - Monitoring deadlines for running management tasks, following up on open tasks - Creating & tracking of Action Item Lists - Taking meeting minutes - Supporting the Head of Unit in new projects - Creating professional slide decks and documents in both English and German - Maintaining company introductory presentations and intranet pages, creating new blog posts on the intranet sites - Creating management announcements, newsletters Qualifications Qualifications: - Commitment to at least 20 hours of work per week - Very good English and German language - Strong communication skills both verbally and in writing - Flexible, proactive and responsible attitude, problem-solving mindset - Good organizational skills - Attention to detail - Interest in sales or marketing is a nice plus - Familiarity with the Microsoft Office package - Active (or passive under 25) full-time student status for at least 1 more year (more is a plus) Additional Information * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. - Company: Deutsche Telekom TSI Hungary Kft.

• You'll be part of a proactive outbound calls team focused on connecting with members at meaningful moments throughout their health journey. • From welcoming new members into the programme to checking in on progress such as weight readings, your role is to provide reassurance, encouragement, and practical support that helps people stay engaged and moving forward. • You'll work with a diverse range of members referred to Second Nature through trusted healthcare partnerships with the NHS and Vitality. • Every conversation is a chance to build rapport, listen carefully, and respond thoughtfully, helping members feel understood, supported, and confident as they work towards lasting, positive change.