• Lead Project Consulting initiatives customer projects • Accountable for meeting annual billable target communicated by line manager • Proactive, diligent, and accurate reporting both customer-facing and internal • Expertise in Accounting & Tax, Legal Entity Management, HR and Payroll • Serve as primary point of contact for both customers and HSP partners • Demonstrate exceptional customer-facing skills, relationship management, and project and program management capabilities • Contribute to departmental processes and deliverables • Support related tasks requiring expertise and collaboration

• Creation of Project Plans, rollout/transition plans, RAIDS logs, SteerCo reporting. • Forecasting of Go Live dates in to ensure your projects Go Live on time and in budget. • Liaising with local HSP experts, maintaining good relationships and open communication. • Be a Single Point of Contact (SPOC) for your customers. Lead recurring customer status update calls. • Ensure smooth handovers to BAU operations. • Partner with Sales, Marketing and Operations leadership to identify sales productivity gaps & prioritize work on key initiatives across the global sales team such as process improvements sales pitch training/toolkits, ongoing enablement/learning, sales playbook creation. • Creation of processes and GAP analysis for your customers. • when supporting Onboarding: Onboard portfolio of clients to HSP. These projects can be varied and include, although not limited to, Payroll, Accounting, Entity Management, HR, amongst others. • Additional duties as assigned.

• Client Leadership: Serve as a critical part of the account team for selected strategic clients, ensuring we meet key outcomes and earning trusted-advisor status. • High-Stakes Engagements: Step into complex, high-visibility accounts or initiatives where Panorama needs a skilled operator to stabilize, enhance, or elevate our delivery. • Strategic Problem-Solving: Identify pain points, needs, or opportunities and lead initiatives to design and implement scalable solutions. • Cross-Functional Collaboration: Partner with internal teams (Client Partnerships, Account Management, Product, Engineering, etc.) to align resources and efforts to client goals.

• Support the Director of AI Creative Strategy in translating creative vision into scalable systems and workflows. • Help operationalize creative strategy into repeatable frameworks for AI-powered content production. • Collaborate across Vocal teams to ensure outputs align with brand voice, cultural relevance, and platform-native storytelling. • Identify opportunities to improve efficiency across ideation, production, and publishing workflows. • Build, manage, and optimize AI-driven content production workflows. • Develop and maintain modular creative systems (prompts, templates, pipelines) to enable consistent, high-volume output. • Partner with technical and operations teams to integrate tools and reduce manual work across production. • Test and implement new AI tools and features to improve creative output and efficiency. • Manage and support a small team focused on AI-assisted content production and automation. • Provide hands-on guidance in building workflows, using tools, and executing within creative systems. • Assist in onboarding and training team members on AI tools, automation processes, and best practices. • Ensure team outputs meet quality, speed, and creative standards. • Help design and maintain workflows for content production, approvals, and delivery. • Document systems, processes, and best practices for broader team adoption. • Identify bottlenecks and implement improvements to increase speed and scalability. • Track performance of content and workflows to identify opportunities for improvement. • Use insights and data to refine prompts, templates, and production systems. • Act as a day-to-day bridge between creative direction and technical execution.