Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Customer Success Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Delivering with excellence for our customers is of the utmost priority, and we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. This team will work collaboratively with cross-functional partners to address customer needs, develop tailored strategies that enhance customer satisfaction and retention, and build customer advocacy. Key outcomes of the CS team's work will be qualified leads for value expansion and feedback for product and process improvements. By focusing on proactive engagement and personalized service, the Services Customer Success team fosters long-term relationships and contributes to the overall growth and safety of the Mastercard ecosystem. Responsibilities As a Senior Specialist, Customer Success for Services, you will support the development and delivery of strategic priorities within the region. The candidate will focus on ensuring the priority customers and segments they work with experience positive change through more effective use of Services network products. The candidate will work closely with cross-functional teams including Network Services, Account Management, Sales, Product, Technical Account Managers and support/delivery teams to realize the full value proposition of Mastercard Network Products on behalf of the customer. The three areas of primary responsibility include: 1) customer engagement, 2) growing the business, and 3) technical and program readiness. Customer Engagement: -Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors -Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products -Articulate key performance indicators related to cost, performance and optimization and the insights associated with them Growing the Business: -Leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products -Identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings -Ability to evaluate business models, partnerships, and agreements ensuring product business cases are financially viable and supported by solid data Technical & Program Readiness: -Develop training materials, thought leadership, and customer-facing playbooks that can be scaled internally and externally to support customer priorities and Customer Success value proposition -Translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner -Gather and report customer feedback on product gaps and pain points. Use stakeholder insights to refine value propositions and improve products All About You: -Experience managing clients or internal stakeholders -Logical, structured thinking, and affinity for numerical analysis -Experienced at leveraging insights from market analysis, customer engagements, and identified opportunities to inform strategic decisions, drive innovation, and sustain competitive advantage -Knowledge and understanding of payments technology or cybersecurity (threat intelligence or risk management) and application of that knowledge to address customer/market needs in these areas are a plus -Experience using tools and technology to provide data analytics and business intelligence on cyber threats, fraud, risk and vulnerability -Proven ability to translate complex technical capabilities into effective solutions that address customer needs in a clear and customer-centric manner -Experience in analyzing customer metrics and leveraging data to drive customer success initiatives that contribute to mutual profitability and growth -Experience in identifying "next opportunity" for customers to further enhance the strength and value of the partnership for both parties -Experience in creative thinking and development of innovative solutions to complex customer challenges -Enthusiastic individual who works seamlessly with a diverse high performing team, nurtures a winning and inclusive culture, and a focus on development at the individual and team level -Experience working with at least some of the following: large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners Language skills required: Greek or Spanish (depending on the location), English (both mandatory) Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Be the face of Foxglove to ~20 of the most impactful robotics companies in Europe, post sales, to ensure they are gaining maximum value from Foxglove. • Lead executive level engagements and ad-hoc meetings with both senior and junior clients; including going on-site across the robotics industry. • Drive enablement - understand robotics customers workflows, redesign processes, drive adoption of new workflows to our robotics clients using Foxglove. • Act as a liaison between customers and our product and engineering teams to advocate for user needs and platform improvements. • Build and champion the best practices that drive the robotics development flywheel. • Provide direct support to robotics companies you are focussed on.

Role Description The Customer Success Engineer (CSE) is a member of the Customer Experience (CX) team at Darktrace. The CSE team is focused on providing existing Darktrace customers with technical product solutions. Responsibilities include: - Supporting the adoption of the Darktrace platform and services within the customer environment. - Providing deployment health and value interventions. - Identifying additional or new use cases for Darktrace usage within the customer environment. This role is a dynamic and varied customer-focused technical management position that requires: - Thorough knowledge of cybersecurity and the Darktrace product suite. - Excellent communication and collaboration skills to work with a variety of customer stakeholders. - Liaising internally with Darktrace Customer Success Managers, Renewals Managers, Analysts, Operations Engineers, and Sales members to ensure customer needs are met. Key Duties & Responsibilities - Product & Industry Knowledge: - Act as a Darktrace and security expert and consultant to customers. - Develop and maintain excellent, hands-on knowledge of the Darktrace solution. - Conduct deployment discovery and architecture design reviews for existing customers. - Work towards and maintain relevant Darktrace certifications. - Provide consultative guidance to customers on cybersecurity priorities and initiatives. - Engage with the evolving cybersecurity landscape and maintain relevant external certifications. - Value Discovery and Delivery, and Strategic Thinking: - Work with customers to learn their priorities and map to technical solutions. - Develop and refine discovery techniques for various customer personas. - Document and utilize the values statements and needs of Darktrace customers. - Take ownership over quota number and KPIs to improve customer deployments and value delivery. - Communication and Organization: - Work efficiently and reliably with customers, peers, and stakeholders. - Utilize strong, respectful communication to form productive relationships. - Demonstrate confident presentation skills. - Maintain organized and timely documentation and account administration. - Provide mentorship to members of the CSE team on areas of particular expertise. Qualifications - 2+ years of experience in a relevant role, ideally within the cybersecurity industry (e.g., Customer Success Engineering, Technical Account Management). - Strong knowledge of both on-premise and cloud networking (AWS, Azure, GCP). - Experience within the cybersecurity industry preferred. - Additional experience in one or more of the following areas preferred: Email Security, Incident Response, Cloud Security Architecture. - Confident, polished communicator with a proven ability to build lasting, critical business relationships.

Join the mission to make the digital world safer. About Team Cymru: Team Cymru’s mission is to save and improve human lives by helping public and private sector analysts track and take down cybercriminals, terrorists, and human traffickers around the world. We deliver unmatched visibility into global cyber threat activity and are a key intelligence source for leading cybersecurity and threat intelligence vendors. Our Pure Signal™ platform gives enterprise security teams on-demand access to global internet traffic telemetry, providing clarity into what’s happening across the internet with a level of visibility comparable to their own internal networks. This allows organizations to close detection gaps, accelerate incident response, and get ahead of critical, recurring threats. Team Cymru is a fast-paced, distribution-focused, private equity–backed company where your work directly supports a mission that protects millions worldwide. Why This Role Matters: As a Client Success Engineer, you directly impact how customers operationalize Team Cymru’s intelligence to support real-world missions. You will help government organizations turn data into actionable outcomes, strengthen their security posture, and stay ahead of evolving threats. By ensuring customers successfully adopt and expand their use of our platform, you drive retention, growth, and long-term partnerships, ultimately supporting Team Cymru’s mission to make the digital world safer. Position Summary: We are seeking a technically strong and customer-focused Client Success Engineer who can operate at the intersection of customer success and sales engineering. This individual will own customer outcomes while also supporting complex technical engagements across Defense, Intelligence, and Federal Civilian accounts. The ideal candidate brings a consultative mindset, strong technical fluency, and the ability to translate complex data into meaningful mission impact. This role requires both strategic thinking and hands-on execution to drive adoption, retention, and expansion. Key Responsibilities: Drive Mission Value & Customer Outcomes Partner with customers to ensure they are fully operationalizing Team Cymru’s capabilities within their workflows. Translate customer use cases into measurable mission outcomes and value realization. Identify gaps in adoption, workflow integration, and overall impact. Customer Health & Retention Define and track customer health metrics including usage, engagement, and renewal risk. Lead structured customer cadences such as QBRs and mission reviews. Proactively identify and mitigate churn risks while driving long-term retention. Customer Onboarding & Enablement Support onboarding to ensure customers successfully adopt the platform. Lead enablement efforts including training sessions, use case development, and ongoing education. Ensure customers are equipped to integrate solutions into their day-to-day operations. Expansion & Growth Identify expansion opportunities across new use cases, teams, and data sets. Partner with Account Management to convert customer value into revenue growth. Support upsell strategies by aligning solutions to evolving customer needs. Technical Engagement & Sales Support Serve as a technical resource during pre-sales and expansion cycles. Deliver demonstrations, technical walkthroughs, and solution guidance tailored to customer environments. Support complex evaluations and validate use cases across stakeholders. Internal Alignment & Execution Collaborate closely with Sales, Product, and Leadership to ensure alignment on customer needs and execution. Maintain visibility into customer activity, health, and opportunities using tools such as Salesforce. Support structured execution using frameworks like MEDDPICC and account planning. Required Skills & Abilities: Strong ability to translate technical concepts into clear, actionable insights for both technical and non-technical audiences. Experience working with cybersecurity technologies, threat intelligence, or data platforms. Ability to manage complex customer relationships across multiple stakeholders. Strong communication, presentation, and problem-solving skills. Comfort operating in both customer-facing and technical environments. Ability to work independently while collaborating across cross-functional teams. Education & Experience: Hold an active Top Secret clearance (TS), with TS/SCI preferred 7+ years of experience in Customer Success, Sales Engineering, or Technical Account Management within cybersecurity, threat intelligence, or data analytics. Comfortable operating across both post-sales and pre-sales environments experience navigating complex, multi-stakeholder government environments Experience supporting U.S. Government customers, preferably within DoD, Intelligence, or Federal Civilian agencies. Demonstrated ability to translate technical capabilities into mission or business outcomes. Experience navigating complex enterprise or government sales cycles. Bachelor’s degree in a relevant field or equivalent experience. Benefits may vary for non-U.S. employees; please contact us for details. Ready to make an impact? Apply now and help shape the financial future of a company protecting millions worldwide. This job description is not exhaustive. Responsibilities may evolve as needed. Team Cymru is an equal opportunity employer and welcomes applicants from all backgrounds.