Team Cymru

Title: Technical Product Marketing Manager Location: Remote Department: Marketing Full-time Manager/Supervisor Job Description Join the mission to make the digital world safer. About Team Cymru: Team Cymru's mission is to save and improve human lives by helping public and private sector analysts track and take down cybercriminals, terrorists, and human traffickers around the world. We deliver unmatched visibility into global cyber threat activity and are a key intelligence source for leading cybersecurity and threat intelligence vendors. Our Pure Signal platform gives enterprise security teams on-demand access to global internet traffic telemetry, providing clarity into what is happening across the internet with a level of visibility comparable to their own internal networks. This allows organizations to close detection gaps, accelerate incident response, and get ahead of critical, recurring threats. Team Cymru is a fast-paced, distribution-focused, private equity backed company where your work directly supports a mission that protects millions worldwide. Why This Role Matters: As a Technical Product Marketing Manager, you directly impact how the market understands and values what Team Cymru builds. You will help ensure that the company's extraordinary technical depth is translated into clear, credible, field-ready narratives that help customers, analysts, partners, and the field understand why Team Cymru is different. By closing the gap between technical capability and market understanding, you enable Sales to win with confidence, the field to explain differentiation with precision, and Team Cymru to move beyond being described as a threat intelligence vendor toward being understood as a foundational visibility layer for defenders operating beyond the perimeter. Position Summary: We are seeking a technically fluent and market-savvy Technical Product Marketing Manager to sit at the intersection of Product, Engineering, Threat Research, Sales Engineering, Sales, Customer Success, and Marketing. This individual will own the translation layer between Team Cymru's technical capabilities and the story the market needs to hear. The ideal candidate can go deep technically and translate for field-ready narratives, workflows, demos, competitive positioning, and customer-facing proof. This role requires both deep technical fluency and strong storytelling instincts to drive field confidence, market clarity, and revenue impact. Key Responsibilities: Technical Messaging and Market Language Develop clear, credible messaging that explains how Team Cymru helps customers investigate, detect, enrich, prioritize, and act on threats using external visibility across internet infrastructure, DNS, NetFlow, IPs, certificates, malware intelligence, APIs, and enrichment workflows. Build workflow-based messaging for CTI, SOC, IR, threat hunting, detection engineering, fraud, abuse, and CISO audiences. Create technical explainers, investigation walkthroughs, persona-specific use cases, and field-ready talk tracks that make Team Cymru's telemetry, data sources, and enrichment capabilities understandable and compelling. Field Enablement and Sales Asset Creation Build the assets the field needs to sell Team Cymru with confidence and precision including competitive battlecards, technical objection handling, demo narratives, use case decks, sales plays, discovery guides, RFP and security questionnaire language, partner enablement, analyst briefing support, customer-facing technical explainers, persona-specific one-sheets, marketecture diagrams, workflow diagrams, and product launch enablement. Create assets that improve sales confidence, shorten technical explanation cycles, and help the market understand why Team Cymru is different. Product and Engineering Partnership Work closely with Product Management and Engineering to understand roadmap priorities, platform architecture, API capabilities, data coverage, enrichment logic, technical constraints, and customer workflows. Help shape how product capabilities are positioned before they go to market, ensuring launches are market-relevant stories tied to buyer needs and operational outcomes rather than feature announcements. Support positioning across Pure Signal Command, Scout, Recon, MCP, APIs and enrichment workflows, Total Insights Feed, malware intelligence, DNS and NetFlow pivots, partner and data integrations, AI and agentic investigation workflows, and emerging product packaging and use cases. Competitive Intelligence and Differentiation Own technical competitive intelligence for priority competitors and adjacent vendors across threat intelligence platforms, malware repositories, internet scanning and attack surface visibility vendors, DNS intelligence providers, fraud intelligence vendors, and enrichment providers. Help the field explain with precision where Team Cymru wins, where competitors are strong, where not to overclaim, and how to frame comparisons in customer-relevant terms. Drive workflow-based differentiation, what can a customer do with Team Cymru that they cannot do as easily, as credibly, or at all with another solution. Go-to-Market Launch and Campaign Support Partner with Product Marketing, Demand Generation, Communications, Events, Community, and Sales to bring technical substance into market-facing programs including product launches, event messaging, webinars, RISE and Underground Economy content, technical blogs, analyst relations, customer stories, executive briefings, sales campaigns, partner campaigns, and technical thought leadership. Ensure campaigns are grounded in real workflows and credible technical differentiation, not generic threat intelligence language. Voice of the Technical Buyer Bring field, customer, and market feedback back into Product, Marketing, and Sales. Identify recurring gaps in understanding, objections, use cases, technical friction, buyer confusion, and market opportunities. Spot when the market does not understand Team Cymru's value and build the content, messaging, and enablement needed to fix it. Required Skills and Abilities: - Strong ability to understand complex technical products deeply and translate them into clear, credible, customer-facing value. - Cybersecurity domain knowledge ideally across threat intelligence, SOC operations, incident response, threat hunting, malware analysis, detection engineering, DNS, NetFlow, IP infrastructure, enrichment, APIs, or external telemetry. - Storytelling, and communication skills for both technical and executive audiences. Experience building technical enablement, competitive content, demos, use cases, sales plays, or technical launch materials. - Ability to work across Product, Engineering, Sales Engineering, Sales, Customer Success, Marketing, and executive stakeholders. - Strong judgment on where to be bold, where to be precise, and where not to overclaim. Ability to simplify without dumbing down. Education and Experience: - 7 plus years of experience in technical product marketing, product marketing, sales engineering, solutions marketing, threat intelligence, cybersecurity, or related technical GTM roles. - Strong cybersecurity domain knowledge ideally across threat intelligence, SOC operations, incident response, threat hunting, malware analysis, detection engineering, DNS, NetFlow, IP infrastructure, enrichment, APIs, or external telemetry. - Experience building technical enablement, competitive content, demos, use cases, sales plays, or technical launch materials. - Comfort operating in a complex technical category where the market may not yet have perfect language for the problem. - Experience with threat intelligence platforms, malware intelligence, DNS intelligence, NetFlow, internet infrastructure visibility, security data products, or cyber investigations a plus. - Experience supporting enterprise sales motions into security, government, financial services, telecom, technology, or critical infrastructure a plus. - Experience with APIs, MCP, AI-enabled workflows, or agentic security use cases a plus. Experience in high-growth cybersecurity companies or category-creation environments a plus. Benefits may vary for non-US employees. Please contact us for details. This is a remote position. Ready to make an impact? Apply now and help make Team Cymru's technical differentiation unmistakable in the market. This job description is not exhaustive. Responsibilities may evolve as needed. Team Cymru is an equal opportunity employer and welcomes applicants from all backgrounds.

Role Description As a Contracts Manager, you directly impact how Team Cymru operates, grows, and protects itself at every stage of the business. You will help ensure that every commercial agreement the company enters is accurate, compliant, and built to support the mission. By ensuring contracts move efficiently and the business is protected from legal and regulatory risk, you enable: - Sales to close with confidence - Finance to plan with accuracy - Leadership to scale with control We are seeking a skilled and self-directed Contracts Manager to provide front line legal and contractual support across all business units, with a particular focus on Sales and Partnerships. This individual will own the full contract lifecycle while also supporting cross-functional teams in managing complex commercial agreements. The ideal candidate brings strong drafting and negotiation skills, sound legal judgment, and the ability to balance business velocity with risk management. This role requires both strategic thinking and hands-on execution to support scalable growth in a fast-moving cybersecurity environment. Key Responsibilities - Contract Drafting and Negotiation: - Independently draft, review, and negotiate a wide range of commercial agreements including SaaS and software license agreements, NDAs, vendor and service agreements, data processing and subcontractor agreements, and channel and partner contracts. - Manage complex negotiations with precision while supporting deal velocity across the Sales team. - Provide clear legal and contractual guidance to internal stakeholders and coordinate with external counsel as needed. - Contract Lifecycle Management: - Develop and maintain standardized contract templates, procedures, and controls. - Implement tools and workflows to automate processes and improve efficiency across the contract lifecycle. - Maintain contract repositories and version control to ensure accuracy and accessibility at all times. - Cross-Functional Collaboration and Execution: - Collaborate with Sales, Product, Finance, HR, IT, and other business units to ensure agreements align with business objectives, compliance requirements, and operational needs. - Partner with executive leadership to drive efficiencies, mitigate risk, and support scalable growth. - Provide guidance to team members and serve as the connective layer between Legal and the rest of the business. - Milestone and Renewal Tracking: - Work with Sales, Product, and Finance teams to track key milestones, deliverables, and payment schedules. - Monitor contract status, renewal activity, and risk exposure across the portfolio. - Ensure audit readiness through accurate documentation and compliance evidence. - Risk and Compliance: - Identify, assess, and escalate legal and compliance risks across commercial agreements. - Align contracts with internal policies and regulatory requirements including GDPR and CCPA. - Support the development and enforcement of risk management frameworks across the business. - Leadership and Growth: - Support special legal and contract related projects and initiatives as needed in a fast-paced, growth-oriented environment. - Grow into a leadership role as the company scales, with the potential to manage a contracts team and shape the development of the legal and contracts function. Qualifications - Strong drafting, review, and negotiation skills with the ability to manage complex agreements independently. - Excellent written and verbal communication, organizational, and analytical skills. - Proven ability to work effectively with internal stakeholders and client executives across multiple business units. - Comfort operating in both a legal and business context, balancing risk with velocity. - Proficiency with contract management systems and business tools including LinkSquares or similar contract lifecycle management platforms. - Ability to work independently while collaborating across cross-functional teams. Requirements - Bachelor's degree required. - JD, paralegal certification, or contract management certification is a plus. - 5 plus years of contract administration experience including 3 plus years in contract management within SaaS, cybersecurity, software, or technology sales. - Familiarity with Salesforce, Google Workspace, Microsoft Suite, and DocuSign preferred. - Demonstrated ability to balance legal rigor with business objectives in a fast-paced environment. - Experience navigating complex commercial agreements across multiple stakeholders and business units. - Leadership experience or demonstrated ability to mentor and guide others, with interest in growing into a team leadership role as the company scales. Benefits - Benefits may vary for non-U.S. employees; please contact us for details. Company Description Team Cymru's mission is to save and improve human lives by helping public and private sector analysts track and take down cybercriminals, terrorists, and human traffickers around the world. We deliver unmatched visibility into global cyber threat activity and are a key intelligence source for leading cybersecurity and threat intelligence vendors. Team Cymru is a fast-paced, distribution-focused, private equity backed company where your work directly supports a mission that protects millions worldwide. This is a remote position. Ready to make an impact? Apply now and help shape the financial future of a company protecting millions worldwide. This job description is not exhaustive. Responsibilities may evolve as needed. Team Cymru is an equal opportunity employer and welcomes applicants from all backgrounds.

Join the mission to make the digital world safer. About Team Cymru: Team Cymru’s mission is to save and improve human lives by helping public and private sector analysts track and take down cybercriminals, terrorists, and human traffickers around the world. We deliver unmatched visibility into global cyber threat activity and are a key intelligence source for leading cybersecurity and threat intelligence vendors. Our Pure Signal™ platform gives enterprise security teams on-demand access to global internet traffic telemetry, providing clarity into what’s happening across the internet with a level of visibility comparable to their own internal networks. This allows organizations to close detection gaps, accelerate incident response, and get ahead of critical, recurring threats. Team Cymru is a fast-paced, distribution-focused, private equity–backed company where your work directly supports a mission that protects millions worldwide. Why This Role Matters: As a Client Success Engineer, you directly impact how customers operationalize Team Cymru’s intelligence to support real-world missions. You will help government organizations turn data into actionable outcomes, strengthen their security posture, and stay ahead of evolving threats. By ensuring customers successfully adopt and expand their use of our platform, you drive retention, growth, and long-term partnerships, ultimately supporting Team Cymru’s mission to make the digital world safer. Position Summary: We are seeking a technically strong and customer-focused Client Success Engineer who can operate at the intersection of customer success and sales engineering. This individual will own customer outcomes while also supporting complex technical engagements across Defense, Intelligence, and Federal Civilian accounts. The ideal candidate brings a consultative mindset, strong technical fluency, and the ability to translate complex data into meaningful mission impact. This role requires both strategic thinking and hands-on execution to drive adoption, retention, and expansion. Key Responsibilities: Drive Mission Value & Customer Outcomes Partner with customers to ensure they are fully operationalizing Team Cymru’s capabilities within their workflows. Translate customer use cases into measurable mission outcomes and value realization. Identify gaps in adoption, workflow integration, and overall impact. Customer Health & Retention Define and track customer health metrics including usage, engagement, and renewal risk. Lead structured customer cadences such as QBRs and mission reviews. Proactively identify and mitigate churn risks while driving long-term retention. Customer Onboarding & Enablement Support onboarding to ensure customers successfully adopt the platform. Lead enablement efforts including training sessions, use case development, and ongoing education. Ensure customers are equipped to integrate solutions into their day-to-day operations. Expansion & Growth Identify expansion opportunities across new use cases, teams, and data sets. Partner with Account Management to convert customer value into revenue growth. Support upsell strategies by aligning solutions to evolving customer needs. Technical Engagement & Sales Support Serve as a technical resource during pre-sales and expansion cycles. Deliver demonstrations, technical walkthroughs, and solution guidance tailored to customer environments. Support complex evaluations and validate use cases across stakeholders. Internal Alignment & Execution Collaborate closely with Sales, Product, and Leadership to ensure alignment on customer needs and execution. Maintain visibility into customer activity, health, and opportunities using tools such as Salesforce. Support structured execution using frameworks like MEDDPICC and account planning. Required Skills & Abilities: Strong ability to translate technical concepts into clear, actionable insights for both technical and non-technical audiences. Experience working with cybersecurity technologies, threat intelligence, or data platforms. Ability to manage complex customer relationships across multiple stakeholders. Strong communication, presentation, and problem-solving skills. Comfort operating in both customer-facing and technical environments. Ability to work independently while collaborating across cross-functional teams. Education & Experience: Hold an active Top Secret clearance (TS), with TS/SCI preferred 7+ years of experience in Customer Success, Sales Engineering, or Technical Account Management within cybersecurity, threat intelligence, or data analytics. Comfortable operating across both post-sales and pre-sales environments experience navigating complex, multi-stakeholder government environments Experience supporting U.S. Government customers, preferably within DoD, Intelligence, or Federal Civilian agencies. Demonstrated ability to translate technical capabilities into mission or business outcomes. Experience navigating complex enterprise or government sales cycles. Bachelor’s degree in a relevant field or equivalent experience. Benefits may vary for non-U.S. employees; please contact us for details. Ready to make an impact? Apply now and help shape the financial future of a company protecting millions worldwide. This job description is not exhaustive. Responsibilities may evolve as needed. Team Cymru is an equal opportunity employer and welcomes applicants from all backgrounds.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join the mission to make the digital world safer. We're seeking a Director of Customer Success to lead and scale our unified post-sales organization across Customer Success, Customer Support, and Customer Training & Enablement. This is a high-impact leadership role responsible for building the operating system that enables our teams and customers to maximize value while driving Gross Revenue Retention and Net Revenue Retention performance. As Director of Customer Success, you will lead a team of Cyber Threat Intelligence specialists across complementary functions. You will be both a strategic leader and an exceptional operator, capable of transforming vision into scalable processes, measurable outcomes, and consistent customer impact. Your leadership will ensure customers operationalize our solutions effectively and realize meaningful security outcomes. Key Responsibilities - Lead and Scale a Unified Post-Sales Organization - Lead Customer Success Managers, Support, and Enablement teams under a cohesive strategy and operating model - Define clear team charters, ownership models, and operating cadences to deliver a consistent and high-quality customer experience - Foster a culture of accountability, collaboration, excellence, and ownership aligned with Team Cymru’s guiding principles - Build and Evolve Customer Training and Enablement - Own the strategy for customer onboarding, training programs, and role-based learning paths across segments - Develop scalable enablement assets including playbooks, training content, and adoption guides that help customers operationalize workflows - Establish structured feedback loops driven by usage data, support trends, and outcome metrics to continuously improve enablement programs - Drive Customer Outcomes, Retention, and Growth - Oversee the entire post-sale lifecycle from onboarding through renewal and expansion - Ensure success plans are clearly defined, measured, and executed with consistency - Proactively identify adoption gaps, mitigate risk, and remove blockers to customer value realization - Track and influence key health metrics including usage, onboarding velocity, sentiment, CSAT, and retention indicators - Operational Excellence and Cross-Functional Alignment - Design and implement scalable processes, playbooks, and performance frameworks that reduce ambiguity and increase consistency - Improve tooling, reporting, and data discipline to enable accurate forecasting, risk visibility, and prioritization - Build durable cross-functional partnerships with Sales, Solutions Engineering, Product, and Engineering to ensure seamless handoffs and strong voice-of-customer loops Qualifications - 6+ years of experience in Customer Success, Customer Support, Enablement, or post-sales leadership within B2B SaaS environments - 2+ years leading managers and building multi-team operating rhythms - Demonstrated success scaling customer programs through process, systems, and enablement - Experience building or significantly expanding a customer training and enablement function - Strong operational leadership skills with the ability to translate strategy into repeatable systems and measurable outcomes Additional Skills - Excellent executive communication and stakeholder alignment capabilities - Customer-first leadership style with a bias toward action and continuous improvement - Comfort operating in ambiguity and building structure where it does not yet exist - Bachelor’s degree or equivalent experience - Relevant Customer Success or Enablement certifications are a plus - Travel - This role requires domestic and international travel as needed. Education and Certifications - Bachelor's degree or equivalent experience - Customer Success Certifications - Training & Enablement Certifications Benefits - Collaborative, mission-driven culture - Opportunity to contribute to improving global security Company Description At Team Cymru, we provide unmatched global threat intelligence that empowers organizations to proactively disrupt adversaries. As a Customer Success Engineer, you will be at the forefront of cybersecurity innovation, helping customers harness the full power of our threat intelligence to achieve critical business and security outcomes. Ready to make an impact? Apply now and help shape the financial future of a company protecting millions worldwide. This job description is not exhaustive. Responsibilities may evolve as needed. Team Cymru is an equal opportunity employer and welcomes applicants from all backgrounds.