• Serve as the primary point of contact for our customers, building strong relationships and ensuring their success with our product(s) • Manage multiple accounts, from mid-sized enterprises through Fortune 500 companies, across different industries • Understanding the customer’s pain points, compelling events, business goals and objectives, success measures, and desired outcomes, drive the customer to success • Onboard new customers; increase product adoption and usage across your full customer base; ensure timely renewals while minimizing churn; and uncover additional opportunities for solving customer problems which lead to expansion • Align with technical stakeholders and executive decision-makers within our customers’ organizations, and conduct activities like regular project calls, periodic business reviews (QBRs, EBRs, etc.) to continuously drive new value and demonstrate the existing value to drive that relationship through • Act as a client advocate within the company by collaborating with internal teams, such as product development and customer support, providing feedback to help improve our product and services, and ensuring clients' needs are met • Ensure clients are trained on the Cycode platform, educating them on how to best administer and optimize their usage of our platform to drive ROI and real business impact and receive ongoing support • Proactively promote and educate customers on new features and capabilities added to the Cycode platform • Capture and document the specific use cases, configurations, and other factors related to the customer’s instance of Cycode throughout the customer lifecycle

• Be the front-line of customer requests • Debug, report, and sometimes fix bugs and regressions • Advocate for customer needs to the greater Resend team • Iterate internal workflows to improve our resolution speed and efficacy • Proactively build relationships and identify potential papercuts for customers • Create documentation that answers customer questions or showcases solutions

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership

Join Our Team – Work from Anywhere! Are you ready to revolutionize your work-life balance while building a meaningful career? If you’re passionate about helping others, self-driven, and looking for a flexible remote opportunity, we want to hear from you! Join our fully remote team and enjoy the freedom to design your own schedule, achieve professional success, and make a lasting difference in people’s lives. Requirements / Responsibilities / Rewards - 100% Remote: Work from anywhere in the U.S. – no commute, no limits. - Flexible Hours: Create your own schedule for true work-life balance. - Weekly Pay: Earn a competitive income with weekly pay for your dedication and results. - Continuous Training: Participate in professional development sessions led by top industry leaders. - Comprehensive Benefits: Includes life insurance coverage, renewals, and health insurance reimbursementafter 3 months. - Advanced Tools & Resources: Access cutting-edge systems and technology to streamline your workflow and deliver exceptional service. Key Responsibilities - Client Engagement: Assist new and existing clients with product inquiries, policy options, and coverage details. - Customized Solutions: Provide personalized recommendations based on client needs and eligibility. - Ongoing Learning: Stay up to date on industry trends, product updates, and compliance standards through regular training. - Team Collaboration: Contribute to a supportive, success-oriented remote team environment. - Relationship Building: Maintain meaningful, long-term relationships with clients through consistent follow-up and service excellence. Preferred Skills & Traits - Strong communication and interpersonal skills. - Adaptable and open to continuous learning. - Comfortable working independently while collaborating effectively with a team. - Goal-oriented with a strong drive for success. - Professional, reliable, and organized with excellent follow-through. What Awaits You - Personalized Schedule: Work when and where you’re most productive. - Healthy Work-Life Balance: Pursue your career goals without sacrificing family or personal time. - Supportive Community: Join a positive, growth-focused team that values balance, wellness, and success. Ready to Ignite Your Career? If you’re a motivated, people-focused professional ready to make a difference from the comfort of your home, apply today to become a Virtual Insurance Specialist! We’ll support your growth every step of the way with training, mentorship, and a community built for success. Note: All interviews will be conducted via Zoom video conferencing for your convenience and safety.