• Manage a LATAM customer portfolio, ensuring coverage, health and retention (Smart Touch); • Monitor engagement and customer health indicators, interpret data and drive action plans; • Conduct follow-up meetings, operational trainings and enablement sessions with clients (in Spanish); • Support expansion opportunities (upsell/cross-sell) in partnership with the sales team; • Update the CRM with relationship details, interactions and action plans; • Digital mindset, curious about new technologies and interested in understanding how Artificial Intelligence can transform processes, experiences and results.

• Build and maintain positive relationships with customers, understanding their needs, and ultimately deliver them a return on investment • Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it • Hold onboarding sessions for new Enterprise customers, as well as new users within existing Enterprise accounts • Effectively manage and prioritize a large book of business • Conduct workflow reviews as needed to gain understanding of how your customers use Frame.io and how they could optimize + adopt further • Build and maintain deep product knowledge and customer-proven techniques within the four walls of Frame.io • Align with internal stakeholders such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through successful launch, adoption, and value realization • Gather customer feedback and provide valuable insights to the product development team to drive continuous improvement and develop the product's features and functionality • Identify customers with deployment risk and partner with Sales and Account Management partners to implement next best actions / get-well plans. • Create customer awareness around new Frame.io features and how they can improve existing workflows.

Job Title: Applicant Success Manager 100% REMOTE, Must work on CST time zone Qualifications: 1+ year of experience with high-volume customer assistance Experience within customer success or onboarding Must have experience with CRM software Job Description As an Customer Success Specialist, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements. Responsibilities - Conduct warm calls to prospective partners who have expressed interest in the program. - Manage and prioritize leads to ensure timely follow-up and engagement. - Send application materials and guide applicants through the submission process. - Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance. - Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner. - Request and collect necessary documentation for vetting and onboarding. - Collaborate with internal teams to ensure applicants meet all requirements and deadlines. 100% REMOTE, Must work on CST time zone Job Type & LocationThis is a Contract position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $26.50 - $26.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 20, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• Verantwortlich für die strategische und operative Weiterentwicklung unseres CRM-Marketings. • Planung und Umsetzung von insbesondere Newsletter- und WhatsApp-Kampagnen. • Aufbau und Weiterentwicklung von Segmentierungen, Automailings- und personalisierten Customer Journeys. • Analyse relevanter KPIs und die Durchführung von A/B-Tests zur kontinuierlichen Optimierung von Inhalten, Timings und Touchpoints. • Verantwortung für Content-Tonalität und visuelle Konsistenz unter Einhaltung unserer Brand-Guidelines. • Enge Zusammenarbeit mit dem Communications Team, insbesondere Copywriting, sowie anderen relevanten Stakeholdern. • Verantwortlich für die Lead-Generierung und den Ausbau unseres Verteilers. • Einbindung von Offline-Maßnahme (Paketbeilagen, Mailings, OOH, etc.) in unsere CRM-Strategie.