Job Title: Applicant Success Manager 100% REMOTE, Must work on CST time zone Qualifications: 1+ year of experience with high-volume customer assistance Experience within customer success or onboarding Must have experience with CRM software Job Description As an Customer Success Specialist, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements. Responsibilities - Conduct warm calls to prospective partners who have expressed interest in the program. - Manage and prioritize leads to ensure timely follow-up and engagement. - Send application materials and guide applicants through the submission process. - Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance. - Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner. - Request and collect necessary documentation for vetting and onboarding. - Collaborate with internal teams to ensure applicants meet all requirements and deadlines. 100% REMOTE, Must work on CST time zone Job Type & LocationThis is a Contract position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $26.50 - $26.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 20, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

• Verantwortlich für die strategische und operative Weiterentwicklung unseres CRM-Marketings. • Planung und Umsetzung von insbesondere Newsletter- und WhatsApp-Kampagnen. • Aufbau und Weiterentwicklung von Segmentierungen, Automailings- und personalisierten Customer Journeys. • Analyse relevanter KPIs und die Durchführung von A/B-Tests zur kontinuierlichen Optimierung von Inhalten, Timings und Touchpoints. • Verantwortung für Content-Tonalität und visuelle Konsistenz unter Einhaltung unserer Brand-Guidelines. • Enge Zusammenarbeit mit dem Communications Team, insbesondere Copywriting, sowie anderen relevanten Stakeholdern. • Verantwortlich für die Lead-Generierung und den Ausbau unseres Verteilers. • Einbindung von Offline-Maßnahme (Paketbeilagen, Mailings, OOH, etc.) in unsere CRM-Strategie.

• Deliver billable managed services for Zendesk and Zendesk Contact Center, focused on platform health, adoption, and measurable outcomes • Manage a portfolio backlog of optimization, maintenance, and enhancement requests, including intake, scoping, prioritization, and progress updates • Respond to reactive requests while providing proactive recommendations to improve performance and adoption • Coordinate escalations and high-impact issues, communicating clearly and driving resolution to maintain customer confidence • Lead discovery and needs assessments to understand support goals, pain points, and constraints • Advise clients on best practices across ticket lifecycle, SLAs, routing, escalation, and agent workflows • Translate operational recommendations into practical platform changes and process improvements • Configure and optimize Zendesk capabilities across Support, Guide, Messaging, and voice or contact center workflows • Build and maintain workflows using Zendesk configuration tools such as triggers, automations, views, macros, and forms • Manage configuration changes with testing, validation, and clear documentation • Drive adoption and optimization of Zendesk AI capabilities, including Copilot, AI Agents, automation, and QA features • Improve assisted resolution through AI-supported summaries, suggested replies, and agent guidance • Improve automated resolution through effective bot experiences, containment, and handoff to agents • Monitor AI performance and quality, then tune workflows and knowledge sources to improve results over time • Deliver billable AI expert advisory engagements that help clients define use cases, success metrics, and an AI adoption roadmap • Provide phased guidance across AI rollout, expansion, and ongoing optimization to improve automated and assisted resolution • Build and maintain dashboards and reporting to track volume, backlog, resolution performance, and key support KPIs • Analyze ticket and CSAT data to identify trends, root causes, and improvement opportunities • Deliver training and workshops for admins, leaders, and agents to support adoption of new workflows and AI features • Create and maintain practical documentation including runbooks, playbooks, and configuration notes • Troubleshoot issues across configuration, routing, APIs, and webhooks, and coordinate escalation to engineering when needed

About GitHub GitHub is the world’s leading platform for agentic software development — powered by Copilot to build, scale, and deliver secure software. Over 180 million developers, including more than 90% of the Fortune 100 companies, use GitHub to collaborate, and more than 77,000 organisations have adopted GitHub Copilot. Locations In this role you can work from Remote, United States Overview GitHub is growing its Customer Success Architecture team and we're seeking experienced professionals to elevate our customer engagement efforts. As a Senior Customer Success Architect, you will synthesize and integrate diverse business and industry insights to support customer digital transformation initiatives and align customer business requirements with GitHub's product features. The ideal candidate will be a driver in helping customers achieve their digital transformation goals, shaping innovative solutions while gaining deep industry insights, expanding technical expertise, and contributing to GitHub’s customer engagement strategies for long-term success. Responsibilities - Develop and maintain deep industry and customer insights to identify opportunities for growth and align GitHub solutions with customer digital transformation goals. - Serve as a trusted advisor by providing technical guidance to both internal teams and customer stakeholders, promoting the integration of GitHub technologies to enhance customer technology landscapes. - Lead efforts to resolve implementation blockers and support customer technology adoption through readiness resources, product demonstrations, and integration with existing customer workflows. - Partner with sales and technical teams to identify customer challenges, conduct proofs of concept, and drive solution selection and implementation in post-sales context. - Cultivate expertise in GitHub Products, advising customers on developing robust DevOps and DevSecOps using GitHub narratives. - Assist in creating and delivering content, acting as a liaison to enhance customer engagement and demonstrate GitHub's capabilities. - Analyze customer situations to identify gaps that GitHub solutions can address and contribute to the creation of strategic frameworks to drive product adoption and customer success. - Utilize advanced data analytics to provide insights into customer usage patterns, identify areas for improvement, and recommend strategies to enhance customer satisfaction and product adoption. - Proactively identify potential risks in customer engagements and develop mitigation strategies to ensure successful project delivery and long-term customer satisfaction. - Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or enablement sessions for customers. - Engage in post-sales activities with customers, aligning partners and stakeholders to drive solution implementation and developing external relationships within the customer organization. Qualifications Required Qualifications: - 8+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, - OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, - OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, - OR Doctorate in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, - OR equivalent experience. - Ability to travel up to 25% to serve business or client needs. Preferred Qualifications: - 10+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience. - 3+ years' experience in digital transformation using software modernization to drive customer business outcomes. - 3+ years' experience in business consulting, consultative selling, or customer-facing experience. - 5+ years' experience orchestrating technical, support, and/or partner teams. - Proficiency in using GitHub and other DevOps tools, with a deep understanding of software development practices and application security, including SAST, DAST, and SCA. - Experience in the software development platform industry, including driving digital transformation initiatives and aligning technology solutions with business objectives. Compensation Range The base salary range for this job is USD $94,000.00 - USD $249,280.00 /Yr. In addition, this role also has the opportunity to earn sales incentives. On target earnings (OTE) is based on a 80/20 base salary/sales incentive. These pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. GitHub values - Customer-obsessed - Ship to learn - Growth mindset - Own the outcome - Better together - Diverse and inclusive Manager fundamentals - Model - Coach - Care Leadership principles - Create clarity - Generate energy - Deliver success Who We Are GitHub is the world’s leading AI-powered developer platform with 150 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub. Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms. Join us, and let’s change the world, together. EEO Statement GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!