Role Description As an IT Systems Administrator, you will support and maintain the technology environment for a 200 people organization. This role blends hands-on end-user support with systems administration, cloud identity management, security operations, and compliance support. You will serve as an escalation point from Level 1 help desk while also owning core IT systems, automation, and security initiatives. This position is ideal for someone who enjoys solving complex technical problems, improving operational maturity, and contributing to a secure, compliant, and scalable IT environment. In this role, you will be responsible for: - Advanced Technical Escalation: Serve as the Level 2 escalation point for complex hardware, OS (Windows/macOS), and identity issues, ensuring high-touch resolution and minimal downtime for all end-users. - Enterprise Systems Administration: Manage and maintain the Microsoft 365 ecosystem, including Entra ID (Azure AD), Exchange, Teams, and SharePoint, while overseeing core Windows Server services (AD, DNS, DHCP, and GPOs). - Endpoint & Lifecycle Management: Own the full device lifecycle for Windows and macOS notebooks using MDM tools like Intune to automate provisioning, patching, and vulnerability remediation. - Security & Incident Response: Proactively monitor infrastructure health and security alerts (EDR/NGAV), leading the triage, investigation, and documentation of incidents to protect company data. - Compliance & Audit Readiness: Implement and enforce IT controls aligned with SOC 2 and ISO 27001 standards, partnering with HR, Legal, and Finance to ensure audit-ready documentation and evidence collection. - Infrastructure & Network Support: Administer critical physical and virtual infrastructure, including firewalls, switches, and VMware platforms, to ensure high availability and performance across the network. - Automation & Process Optimization: Identify opportunities to automate routine administrative tasks using PowerShell, Bash, or APIs to improve team efficiency and operational maturity. - Strategic Risk Management: Support business continuity and disaster recovery processes while participating in IT roadmap planning to align technical goals with organizational growth. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience - 8+ years of experience in IT systems administration and Level 2 help desk support - Strong experience supporting mixed Windows and macOS environments - Hands-on experience with: - Windows Server (AD, DNS, DHCP, GPO) - Azure AD (Entra ID), Microsoft 365, Office 365 administration - Endpoint management and MDM solutions - Help desk / ticketing systems (e.g., ServiceNow, Jira Service Management, ServiceDesk) - Scripting and automation experience (PowerShell strongly preferred) - Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) - Experience with identity protocols (SAML, OAuth, OpenID Connect) - Ability to document systems, processes, and incidents clearly and thoroughly Requirements - Experience supporting SOC 2 and/or ISO 27001 compliance programs - Familiarity with security tooling such as EDR/XDR (e.g., CrowdStrike), SIEM, and vulnerability scanners - Experience with: - Intune, Kandji, or similar device management platforms - Cloud backup and DR solutions - VMware or cloud IaaS platforms (AWS, Azure) - Familiarity with Linux and scripting is a plus. - Prior experience in a SaaS or mid-size corporate environment Benefits - Competitive salary range of $160,000 to $175,000 depending on skills and experience - Base salary range of $125,000 to $225,000 - Annual bonus opportunity - Comprehensive benefits and perks, including: - Group health coverage - Company HSA contribution - 401(k) matching - Medical disability and family leave benefits - Fitness reimbursement - Community service days - Charitable donation matching - Option to work remotely or from our San Francisco office

• Senior technical authority on enterprise infrastructure operations within the TALON program • Provide expert-level guidance on complex network and systems engineering challenges • Advise engineering teams, the O&M contractor, and TSA leadership on infrastructure architecture and best practices • Resolve escalated technical issues and ensure operational continuity • Provide technical oversight and quality review of infrastructure designs and transition packages • Contribute to strategic decisions regarding infrastructure modernization and cloud-native services • Support the development of TSA’s enterprise standards for Active Directory, endpoint management, virtualization, and system hardening

About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity DMI (Digital Management, Inc.) is looking for a Red Hat Enterprise Linux (RHEL) System Administrator (SA) that reports to the Operations Manager. The RHEL SA will support and troubleshoot RHEL issues relating to performance and compliance at a minimum. Assists in managing all aspects of information technology (IT) system security as it applies to the Risk Management Framework. Conducts investigations in anomalies found during audit trail analysis. Assists with regular vulnerability scans, improvements, and patching of RHEL systems. Investigates and resolves RHEL problems. Uses skills, knowledge, and resources to diagnose, determine, and solve RHEL related problems. Stays current with RHEL developments. Helps prepare for IT hardware replacements and upgrades. Maintains and enforces Government computer and information security policies and procedures. Interfaces with the customer, other team members, and vendors as required. Provides support to the organizational Information Assurance team as required. Performs various administration duties as required. Duties and Responsibilities: - IT OS support - IT server support - Other IT duties as assigned Qualifications Education and Years of Experience: - 3+ years of IT experience as a RHEL SA - IT related Bachelor of Science Degree is desirable Required Skills/Certifications: - CompTIA SEC+ Certification - RHCSA (7.X) Certification - Ability to work in a team environment - Ability to work with minimal supervision - Understanding of IT operating systems/environments - Understanding of system administration principles - Experience with Red Hat Satellite and Ansible - Experience with VMware and Middleware Citizenship Status: Must be a United States Citizen Security Clearence: SECRET Physical Requirements: Must be able to stand for long periods of time, must be able to climb ladders, and must possess the ability to lift 40lbs items. Location: Remote, US Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: - Do What’s Right – We lead with honesty and integrity. - Own the Outcome – We take responsibility and deliver. - Deliver for Our Customers – We are relentless about delivering value. - Think Bold, Act Smart – We innovate with purpose. - Win Together – We collaborate and celebrate our success. These values aren’t just ideals—they show up in how we support every part of your well-being: - Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. - Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. - Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. - Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. - Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations. • Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions. • Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes. • Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions. • Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business. • Build and maintain the team's automation tooling and scripting infrastructure. • Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides.