RPX

Role Description As an IT Systems Administrator, you will support and maintain the technology environment for a 200 people organization. This role blends hands-on end-user support with systems administration, cloud identity management, security operations, and compliance support. You will serve as an escalation point from Level 1 help desk while also owning core IT systems, automation, and security initiatives. This position is ideal for someone who enjoys solving complex technical problems, improving operational maturity, and contributing to a secure, compliant, and scalable IT environment. In this role, you will be responsible for: - Advanced Technical Escalation: Serve as the Level 2 escalation point for complex hardware, OS (Windows/macOS), and identity issues, ensuring high-touch resolution and minimal downtime for all end-users. - Enterprise Systems Administration: Manage and maintain the Microsoft 365 ecosystem, including Entra ID (Azure AD), Exchange, Teams, and SharePoint, while overseeing core Windows Server services (AD, DNS, DHCP, and GPOs). - Endpoint & Lifecycle Management: Own the full device lifecycle for Windows and macOS notebooks using MDM tools like Intune to automate provisioning, patching, and vulnerability remediation. - Security & Incident Response: Proactively monitor infrastructure health and security alerts (EDR/NGAV), leading the triage, investigation, and documentation of incidents to protect company data. - Compliance & Audit Readiness: Implement and enforce IT controls aligned with SOC 2 and ISO 27001 standards, partnering with HR, Legal, and Finance to ensure audit-ready documentation and evidence collection. - Infrastructure & Network Support: Administer critical physical and virtual infrastructure, including firewalls, switches, and VMware platforms, to ensure high availability and performance across the network. - Automation & Process Optimization: Identify opportunities to automate routine administrative tasks using PowerShell, Bash, or APIs to improve team efficiency and operational maturity. - Strategic Risk Management: Support business continuity and disaster recovery processes while participating in IT roadmap planning to align technical goals with organizational growth. Qualifications - Bachelor’s degree in Computer Science, Information Systems, or equivalent practical experience - 8+ years of experience in IT systems administration and Level 2 help desk support - Strong experience supporting mixed Windows and macOS environments - Hands-on experience with: - Windows Server (AD, DNS, DHCP, GPO) - Azure AD (Entra ID), Microsoft 365, Office 365 administration - Endpoint management and MDM solutions - Help desk / ticketing systems (e.g., ServiceNow, Jira Service Management, ServiceDesk) - Scripting and automation experience (PowerShell strongly preferred) - Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs) - Experience with identity protocols (SAML, OAuth, OpenID Connect) - Ability to document systems, processes, and incidents clearly and thoroughly Requirements - Experience supporting SOC 2 and/or ISO 27001 compliance programs - Familiarity with security tooling such as EDR/XDR (e.g., CrowdStrike), SIEM, and vulnerability scanners - Experience with: - Intune, Kandji, or similar device management platforms - Cloud backup and DR solutions - VMware or cloud IaaS platforms (AWS, Azure) - Familiarity with Linux and scripting is a plus. - Prior experience in a SaaS or mid-size corporate environment Benefits - Competitive salary range of $160,000 to $175,000 depending on skills and experience - Base salary range of $125,000 to $225,000 - Annual bonus opportunity - Comprehensive benefits and perks, including: - Group health coverage - Company HSA contribution - 401(k) matching - Medical disability and family leave benefits - Fitness reimbursement - Community service days - Charitable donation matching - Option to work remotely or from our San Francisco office