• Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations. • Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions. • Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes. • Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions. • Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business. • Build and maintain the team's automation tooling and scripting infrastructure. • Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides.

Role DescriptionAs a Customer Systems Administrator on the Customer Systems team within Dropbox's Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations. Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox. Responsibilities - Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations. - Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions. - Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes. - Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions. - Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business. - Build and maintain the team's automation tooling and scripting infrastructure. - Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guide. Requirements - 4+ years of proven experience administering enterprise support or customer platforms in a production environment. - Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output. - Demonstrated experience managing multi-platform environments. - Experience governing platform access — provisioning, role-based access control, and security policy enforcement. - Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption. - Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure. - Ability to produce and maintain clear, structured documentation — SOPs, runbooks, and system guides that are accessible to both technical and non-technical. audiences Preferred Qualifications - Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems. - Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency. - Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks. - Experience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach. - Platform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin). CompensationUS Zone 1 This role is not available in Zone 1 US Zone 2 $136,900—$185,300 USD US Zone 3 $121,700—$164,700 USD

• Administer, configure, and maintain Windows Server and Linux/Unix environments across development, test, and production systems. • Monitor system performance, availability, and reliability; proactively identify and resolve issues to minimize downtime. • Manage and maintain network infrastructure components, including TCP/IP, DNS, DHCP, and related services. • Perform system patching, upgrades, and vulnerability remediation in accordance with security policies and timelines. • Support virtualization platforms including provisioning, configuration, and performance tuning of virtual machines. • Manage and support cloud-based infrastructure and services (e.g., AWS, Azure, Google Cloud), including deployments and system integration. • Implement and enforce security controls to ensure compliance with government regulations and standards (e.g., NIST, FISMA). • Troubleshoot complex system, network, and application issues; perform root cause analysis and implement corrective actions. • Maintain system backups, disaster recovery processes, and continuity of operations procedures. • Collaborate with application, database, and network teams to support system integrations and resolve cross-functional issues. • Develop, document, and maintain standard operating procedures (SOPs), system configurations, and technical documentation. • Support database environments from a system administration perspective, including performance and connectivity. • Automate routine administrative tasks using scripting and configuration management tools where applicable. • Support audits, security assessments, and compliance reporting activities. • Provide on-call support and participate in incident response as required.

Job Title: System Administrator Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: We are seeking a skilled System Administrator to support our government agency's IT operations. Our ideal candidate will be responsible for maintaining and optimizing the agency's IT infrastructure, ensuring systems operate efficiently, securely, and in compliance with government regulations. This role requires a proactive individual with strong problem-solving skills and the ability to work collaboratively with other IT professionals. Responsibilities: - Administer, configure, and maintain Windows Server and Linux/Unix environments across development, test, and production systems. - Monitor system performance, availability, and reliability; proactively identify and resolve issues to minimize downtime. - Manage and maintain network infrastructure components, including TCP/IP, DNS, DHCP, and related services. - Perform system patching, upgrades, and vulnerability remediation in accordance with security policies and timelines. - Support virtualization platforms including provisioning, configuration, and performance tuning of virtual machines. - Manage and support cloud-based infrastructure and services (e.g., AWS, Azure, Google Cloud), including deployments and system integration. - Implement and enforce security controls to ensure compliance with government regulations and standards (e.g., NIST, FISMA). - Troubleshoot complex system, network, and application issues; perform root cause analysis and implement corrective actions. - Maintain system backups, disaster recovery processes, and continuity of operations procedures. - Collaborate with application, database, and network teams to support system integrations and resolve cross-functional issues. - Develop, document, and maintain standard operating procedures (SOPs), system configurations, and technical documentation. - Support database environments from a system administration perspective, including performance and connectivity. - Automate routine administrative tasks using scripting and configuration management tools where applicable. - Support audits, security assessments, and compliance reporting activities. - Provide on-call support and participate in incident response as required. Qualifications: Required: - Bachelor's degree in IT, Computer Science, or related field of study - 5+ years of experience in system administration - Proven experience in system administration within a government or highly regulated environment - Proficiency with Windows Server and Linux/Unix operating systems - Knowledge of network protocols and infrastructure (TCP/IP, DNS, DHCP) - Experience with virtualization technologies (VMware, Hyper-V) - Familiarity with cloud services (AWS, Azure, Google Cloud) - Understanding of database management systems (SQL, NoSQL) - Excellent troubleshooting and problem-solving abilities - Strong communication skills and the ability to document processes and procedures - Experience in patching operating systems to remediate any vulnerabilities - Understanding of government compliance requirements and security standards (e.g., NIST, FISMA) Desired: - Preferred certifications such as: - Security+ / CISSP certification - Microsoft Certified: Azure Administrator - AWS Certified SysOps Administrator - Red Hat Certified System Administrator (RHCSA) - Familiarity with database management systems - Experience with automation and scripting - Knowledge of configuration management tools - Experience with monitoring and logging tools - Experience with government financial management systems or Momentum Financials. - Knowledge of Agile development methodologies - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $82,100-$172,400 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.