About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com About the Opportunity DMI (Digital Management, Inc.) is looking for a Red Hat Enterprise Linux (RHEL) System Administrator (SA) that reports to the Operations Manager. The RHEL SA will support and troubleshoot RHEL issues relating to performance and compliance at a minimum. Assists in managing all aspects of information technology (IT) system security as it applies to the Risk Management Framework. Conducts investigations in anomalies found during audit trail analysis. Assists with regular vulnerability scans, improvements, and patching of RHEL systems. Investigates and resolves RHEL problems. Uses skills, knowledge, and resources to diagnose, determine, and solve RHEL related problems. Stays current with RHEL developments. Helps prepare for IT hardware replacements and upgrades. Maintains and enforces Government computer and information security policies and procedures. Interfaces with the customer, other team members, and vendors as required. Provides support to the organizational Information Assurance team as required. Performs various administration duties as required. Duties and Responsibilities: - IT OS support - IT server support - Other IT duties as assigned Qualifications Education and Years of Experience: - 3+ years of IT experience as a RHEL SA - IT related Bachelor of Science Degree is desirable Required Skills/Certifications: - CompTIA SEC+ Certification - RHCSA (7.X) Certification - Ability to work in a team environment - Ability to work with minimal supervision - Understanding of IT operating systems/environments - Understanding of system administration principles - Experience with Red Hat Satellite and Ansible - Experience with VMware and Middleware Citizenship Status: Must be a United States Citizen Security Clearence: SECRET Physical Requirements: Must be able to stand for long periods of time, must be able to climb ladders, and must possess the ability to lift 40lbs items. Location: Remote, US Working at DMI DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: - Do What’s Right – We lead with honesty and integrity. - Own the Outcome – We take responsibility and deliver. - Deliver for Our Customers – We are relentless about delivering value. - Think Bold, Act Smart – We innovate with purpose. - Win Together – We collaborate and celebrate our success. These values aren’t just ideals—they show up in how we support every part of your well-being: - Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. - Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. - Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. - Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. - Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together. ***************** No Agencies Please ***************** Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

• Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations. • Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions. • Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes. • Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions. • Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business. • Build and maintain the team's automation tooling and scripting infrastructure. • Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guides.

Role DescriptionAs a Customer Systems Administrator on the Customer Systems team within Dropbox's Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations. Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox. Responsibilities - Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations. - Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions. - Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes. - Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions. - Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business. - Build and maintain the team's automation tooling and scripting infrastructure. - Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guide. Requirements - 4+ years of proven experience administering enterprise support or customer platforms in a production environment. - Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output. - Demonstrated experience managing multi-platform environments. - Experience governing platform access — provisioning, role-based access control, and security policy enforcement. - Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption. - Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure. - Ability to produce and maintain clear, structured documentation — SOPs, runbooks, and system guides that are accessible to both technical and non-technical. audiences Preferred Qualifications - Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems. - Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency. - Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks. - Experience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach. - Platform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin). CompensationUS Zone 1 This role is not available in Zone 1 US Zone 2 $136,900—$185,300 USD US Zone 3 $121,700—$164,700 USD

• Administer, configure, and maintain Windows Server and Linux/Unix environments across development, test, and production systems. • Monitor system performance, availability, and reliability; proactively identify and resolve issues to minimize downtime. • Manage and maintain network infrastructure components, including TCP/IP, DNS, DHCP, and related services. • Perform system patching, upgrades, and vulnerability remediation in accordance with security policies and timelines. • Support virtualization platforms including provisioning, configuration, and performance tuning of virtual machines. • Manage and support cloud-based infrastructure and services (e.g., AWS, Azure, Google Cloud), including deployments and system integration. • Implement and enforce security controls to ensure compliance with government regulations and standards (e.g., NIST, FISMA). • Troubleshoot complex system, network, and application issues; perform root cause analysis and implement corrective actions. • Maintain system backups, disaster recovery processes, and continuity of operations procedures. • Collaborate with application, database, and network teams to support system integrations and resolve cross-functional issues. • Develop, document, and maintain standard operating procedures (SOPs), system configurations, and technical documentation. • Support database environments from a system administration perspective, including performance and connectivity. • Automate routine administrative tasks using scripting and configuration management tools where applicable. • Support audits, security assessments, and compliance reporting activities. • Provide on-call support and participate in incident response as required.