Role Description The Utility Analyst provides contract management and operational support for customer new service installation agreements in support of the New Business organization. Working within the Administration & Customer Support (ACS) department, this role supports contract accuracy, financial risk mitigation, and audit control requirements related to new customer service requests. This role focuses on contract input, review, discrepancy identification, escalation, and correction, as well as funneling and managing service request tickets for new business and gas availability requests. - Input, maintain, and manage agreements related exclusively to customer new service installations. - Review contracts and service documentation for completeness, accuracy, and compliance with approved terms. - Identify, document, escalate, and support correction of contract discrepancies that may create financial, billing, or compliance risk. - Perform contract true-ups, ensuring billed amounts, adjustments, and final contract values accurately reflect approved terms and actual service conditions. - Mitigate financial risk by validating contract provisions, calculations, and adjustments tied to new service installations. - Support audit readiness and internal control requirements by maintaining accurate records and providing documentation upon request. - Funnel, track, and manage service request tickets for new business service installations and gas availability requests. - Coordinate ticket routing, follow-up, and resolution in alignment with ACS and New Business workflows. - Track key contract dates, milestones, and required actions. - Maintain organized electronic contract and customer files in accordance with retention standards. - Perform other assigned duties in support of ACS operations. Qualifications - 2–4 years of relevant experience in contract administration, contract analysis, or utility support (preferred). - Bachelor’s degree or an equivalent combination of education and experience. - Ability to read, interpret, and review utility service contract terms. - Strong attention to detail with the ability to identify and escalate discrepancies. - Proficiency in Microsoft Word, Excel, SharePoint, and tracking systems. - Strong written and verbal communication skills. Benefits - Flexible work from home options available.

Role Description We are looking for a Hubspot Administrator to support our marketing and sales teams by managing our HubSpot CRM, improving data quality, and driving better visibility across the customer journey. - Own day‑to‑day HubSpot administration and execution, maintaining pipelines, data models, properties, workflows, automations, and user permissions. - Maintain high data quality (deduplication, enrichment, segmentation). - Conduct regular CRM audits to ensure data accuracy and consistency. - Support marketing campaigns through segments, automation workflows, and tracking. - Work with sales to improve lead routing, qualification, and pipeline visibility. - Support scalable revenue operations by building and maintaining BI dashboards to track performance across the funnel, bringing together data from various platforms. Qualifications - Hands-on experience in using HubSpot (min. 2 years - 5 years max.) - Experience in a sales or marketing environment. - Understanding of the lead lifecycle (Lead → MQL → SQL → Opportunity → Customer). - Comfortable working with both marketing and sales teams. - Strong analytical mindset with ability to build reports and BI dashboards. - Good proficiency in Microsoft Excel, Word and PowerPoint. Requirements - Improvement in lead-to-opportunity conversion rates. - High CRM data quality (accuracy, completeness, low duplication). - Strong marketing and pipeline performance tracking (lead volume, cost per lead, attribution clarity, revenue attribution).

• Manage the intake funnel by enforcing strict data completeness requirements and rejecting Implementation Units (IUs) that lack mandatory information such as target subnets or legacy asset identifiers. • Package validated engineering outputs into structured release waves (Fix Versions/Releases) aligned with weekend migration schedules and CAB processes. • Ensure end-to-end traceability by linking every executed technical change to corresponding decommissioned legacy assets, providing a clear audit trail for financial ROI validation. • Monitor the T-Minus migration schedule and escalate logistical risks, vendor delays, or process blockers to the Project Manager to maintain factory velocity. • Maintain Jira hygiene by enforcing transition validators, custom fields, required workflows, and consistent issue lifecycle management across the program.

Title: Website Administrator II Location: New York United States Job Description: time type Full time job requisition id R14150 Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Website Administrator II oversees all aspects of the website, from change coordination and control, development, website security, and governance. The Website Administrator II will be the central coordinator for all website input and will work with other team members to create and implement website content types, design, and architecture that meets business objectives and user needs. DUTIES & RESPONSIBILITIES - Lead the comprehensive management of the WWP website to include any changes and development. - Collaborate with internal and external stakeholders to gather requirements, coordinate priorities, and plan additions and changes to the website. Ensure effective communication and alignment of goals to meet business objectives. - Design and plan technical solutions that align with business requirements. Evaluate and recommend appropriate technologies, platforms, and frameworks to optimize the website’s functionality and user experience. - Oversee the Umbraco CMS platform and other content management systems (CMS). Ensure smooth operation, maintenance, and customization of the CMS solutions to meet WWP’s specific needs. - Monitor WWP web-based systems for availability, uptime, and performance. - Ensure that websites are optimized for performance, search engine optimization (SEO), and accessibility. - Review and execute ongoing web support requests and respond to the administrative needs of users. - Process daily requests for changes and adhere to the WWP’s Change Control Process. - Develop reports, dashboards, and processes to continuously monitor data quality and integrity. - Write clean, scalable code using .NET programming languages. Gather functional and technical requirements for web projects to ensure compliance with coding standards and best practices. - Define website objectives by analyzing user requirements and system features and functionality. - Work with various functions and end users to identify, document, and communicate standard business processes relating to WWP websites. Support users to develop documentation and assistance tools. - Compare advantages and disadvantages of custom development and purchase alternatives and work with leadership to identify system solutions. Leverage comprehensive understanding of website products and platforms to provide relevant adoption and technical recommendations for solutions and enhancements customized to WWP’s business needs. - Work with the IT trainer to develop and update training plans, materials, and documentation for users. Coordinate new user and ongoing training sessions. - Develop a trusted advisor relationship with business partners, key stakeholders, and executive sponsors to closely align website activities with the business strategy and realize the full potential of their web solution. - Maintain current job knowledge; research new web technologies and software products, read professional publications, and participate in educational opportunities and with professional organizations as appropriate. - Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. - Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES - Demonstrated proficiency in HTML, CSS, JavaScript, or other programming languages. - Strong collaboration skills. Demonstrated ability to work effectively as a teammate, identify and resolve problems, and accomplish goals and objectives. - Demonstrated understanding of deployment, security, authentication, and data protection principles. - Strong project management skills. Demonstrated ability to drive projects to successful outcomes, providing excellent customer service to ensure project success and client satisfaction. - Strong working knowledge of professional web development with sites using a CMS. - Demonstrated understanding of ASP.NET, .NET, MVC, and Microsoft Visual Studio. - Demonstrated proficiency in SQL database queries and stored procedures. - Strong analytical and problem-solving skills with the ability to analyze information to identify problems. - Demonstrated understanding of DNS and domain name management. - Demonstrated understanding of single sign-on, REST APIs, and integration technologies. - Strong understanding of SEO and analytics. - Ability to adapt quickly to changing priorities and manage multiple deadlines within a fast-paced, changing environment. - High energy level. Self-starter; willing to take initiative. - Demonstrated ability to exercise confidentiality and good judgment when working with sensitive issues. - Excellent verbal and written communication skills. Exceptional interpersonal skills. Demonstrated ability to effectively communicate with users from diverse skill levels. - Unequivocal commitment to the highest standards of personal and business ethics and conduct. - Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements - Five years of website administration, website development or implementation of websites. - Three years of experience developing professional websites using .NET framework. - Three years of experience working with a CMS. - Two years of experience working with SQL. - Experience working with REST APIs and testing tools such as Postman. Preferences - Three years of experience working with software and hardware vendors. - One year of experience with Salesforce integrations and Azure website hosting. - Experience with content delivery networks (CDNs). - Experience with Umbraco CMS and Umbraco Forms. - Experience with accessibility testing tools (e.g., screen readers) and WCAG standards. EDUCATION Requirements - Bachelor’s degree in computer science, information systems or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences - None. CERTIFICATIONS & LICENSURE Requirements - None. Preferences - None. WORK ENVIRONMENT/PHYSICAL DEMANDS - General office environment; temperature controlled. - Sitting for extended periods. - May require lifting/carrying items up to 20 pounds. - Up to 10% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave. For Chicago, IL Applicants: The estimated hiring range for this position is between $98,918 - $123,648 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For Washington, D.C. Applicants: The estimated hiring range for this position is between $103,219 - $129,024 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. For New York Applicants: The estimated hiring range for this position is between $107,520 - $134,400 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. *ca-ml #LI-HYBRID Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."